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Land Rover Jaguar San Diego

San Diego, CA

4.5
121 Reviews

9455 Clayton Dr

San Diego, CA

92126

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Showing 121 reviews

June 04, 2022

Excellent service adviser. But no “outside the box” solutions considered by management for back ordered parts. Issue was not resolved after over 90 days of vehicle held by deal More

by medicaldude47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cris Albino
Jun 06, 2022 -

Land Rover Jaguar San Diego responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

May 19, 2022

This dealership service department provides gouge pricing for services. I lost both key fobs and their service department attempted to charge me nearly $4800 to reprogram the keys. More

by greg
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Weston
May 25, 2022 -

Land Rover Jaguar San Diego responded

Hi Greg unfortunately on our vehicles when both keys are lost it requires 2 significant modules to be replaced in addition to both keys and can be expensive. We would love to discuss further with you and offer a discount to help with the expense of the repair. If you are willing, please reach out to us at (858) 360-7345 so we can work towards a resolution.

May 26, 2022 -

greg responded

Thanks, I waited several days and eventually had to have the vehicle towed. I had several calls and texts with LR San Diego who has my contact information since I purchased the vehicle from you for nearly $70,000. Of course had I been told that simply losing keys would cost almost $5,000 I would not have bought the car.

May 26, 2022 -

greg responded

This horrific design has left me without a vehicle for weeks on end and possibly a month or more.

April 24, 2022

Cris took care of my windshield replacement - communicating when to bring it in and when it was ready to pick up. Always a great service experience there with Cris! More

by trinagilding
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cris Albino
Apr 26, 2022 -

Land Rover Jaguar San Diego responded

Hi, thank you for your kind review; we are happy to pass along your comments to Chris here at Land Rover San Diego! Please don't hesitate to reach out if there's anything additional we can do for you.

April 16, 2022

I had my windshield replaced and the replacement work looked worse than when I came in. There was inconsistencies all around. One side looked sealed the other was loose. There was a broken piece of the w More

by ksundiego
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gabriel Campos Guzman
Apr 25, 2022 -

Land Rover Jaguar San Diego responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (858) 360-7345 so we can work towards a resolution. We look forward to hearing from you. Take care!

April 01, 2022

You gotta see Cris! He’s hands down the best agent & takes awesome care of me & especially the Rover. More

by susie.humphrey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cris Albino
Apr 05, 2022 -

Land Rover Jaguar San Diego responded

Hi Susie, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 16, 2022

Outstanding service here, we love how effortless it is to get work done on our cars. We will continue to do business with them. More

by Matrangafamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny, Gabriel Campos Guzman
Mar 19, 2022 -

Land Rover Jaguar San Diego responded

Hi, thank you so much for the positive review! We look forward to your next visit! Take care!

February 28, 2022

Good experience with buying both my cars. Noel Kapela was excellent and kept. Me updated on my cars’ progress. More

by CynHunt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Rogan, Noel Kapela
Mar 03, 2022 -

Land Rover Jaguar San Diego responded

Hi, we're happy you found our staff to be so supportive during your experience here at Land Rover San Diego. Thank you, and have a fantastic day!

February 23, 2022

Quick and easy. Made everything smooth and understandable for my family and I. Very efficient and stress free. More

by eric.m.juarez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Barry, Cherry Phongpradith
Feb 24, 2022 -

Land Rover Jaguar San Diego responded

Hi, thank you so much for your positive comments about Land Rover San Diego! We look forward to your next visit! Take care!

January 27, 2022

Dustin Thompson has been my most helpful service advisor and helped to discover and try to resolve any issues with my discovery sport. Noel Kapela has been our salesperson for several years and has acted More

by msmargon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Thompson and the Finance Manager, Noel Kapela, Cherry Phongpradith
Jan 29, 2022 -

Land Rover Jaguar San Diego responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by.

December 14, 2021

Five Star Service and very professional. Also very informal about financial matters, its the third time I am purchasing car from this dealership More

by sbadamchi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Rogin, Noel Kapela, Gabriel Campos Guzman
Dec 16, 2021 -

Land Rover Jaguar San Diego responded

Hi Sbadamchi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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