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Land Rover Jaguar Naperville

Naperville, IL

2.4
214 Reviews

1559 West Ogden Avenue

Naperville, IL

60540

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Showing 214 reviews

January 30, 2017

Great Service! The service department at Jaguar of Naperville far surpassed my expectations! I would highly recommend them. My service consultant, Tony Portuese, More

by Kristen1003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Portuese
Feb 04, 2017 -

Land Rover Jaguar Naperville responded

Jaguar Land Rover of Naperville Service Department would like to thank for the 5 Star Review!! We appreciate the time you took to provide us with feedback and hope to see you again! We are proud Tony went out of his way to make sure to address your concerns and questions. --The Patrick Dealer Group Customer Relations Team

January 30, 2017

Great Service! My vehicle was ready before the promised time. The service tech returned my calls promptly and communicated throughout the process. I received a comp More

by Kristen1249
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Portuese
Feb 04, 2017 -

Land Rover Jaguar Naperville responded

Jaguar Land Rover of Naperville Service Department would like to thank for the 5 Star Review!! We appreciate the time you took to provide us with feedback and hope to see you again! We are proud Tony went out of his way to make sure to address your concerns and questions. --The Patrick Dealer Group Customer Relations Team

January 18, 2017

Great service department. I brought two vehicles into the service department for tint work. Tony was awesome in getting me set up and the turn around was very fast. I had my ca More

by Rb1982
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Portuese
Jan 19, 2017 -

Land Rover Jaguar Naperville responded

Land Rover Jaguar of Naperville Service Department would like to thank for the 5 Star Review!! We couldn’t be happier that Tony and our team worked quickly and accommodated you while your vehicle was serviced. The Patrick Dealer Group is motivated in gaining your trust and making our customers glad they chose us. Your feedback is greatly appreciated. We are pleased you were able to experience the “Patrick Promise”.

January 10, 2017

Great work by Dan and Chris Dan was awesome to deal with he is nice and quick. Didn't force us to buy but explained options and promotions clearly and convinced to buy. Very nice More

by Achanta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris and Dan
Jan 19, 2017 -

Land Rover Jaguar Naperville responded

Land Rover Jaguar of Naperville Sales Department would like to thank for the 5 Star Review!! We couldn’t be happier that Dan and Chris went out of their way to make your experience great! The Patrick Dealer Group is motivated in gaining your trust and making our customers glad they chose us. Your feedback is greatly appreciated. Definitely each out to Dan or Chris to make sure to address the app you’re having issues with. We are pleased you were able to experience the “Patrick Promise”.

November 23, 2016

Bad experience. Going to find a different place to buy. I worked with the sales people to order the new Evoque convertible. Made an appt to meet to sign paperwork and after driving two hours, the "product s More

by Disappointedcustomer112316
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
S and S. the one that lost the sale was the product specialist who was sitting by the door
Dec 04, 2016 -

Land Rover Jaguar Naperville responded

We are reaching out to apologize for your unpleasant experience with Land Rover Sales Department! It is disappointing to hear when we are striving to dedicate ourselves in making the sales and service experience for every customer an enjoyable one. We appreciate the feedback and make sure the sales manager is aware of your experience. Although we realize your time is valuable our customer service department would like the opportunity to further research your experience. Unfortunately online review profiles don’t provide us enough information for our research so if you would email customerservice@patrickcars.com with your full name, date of visit, email or best number of contact it would be helpful. -The Patrick Dealer Group Customer Relations Team

November 01, 2016

RRSport Brent Wells went above and beyond for me. I purchased a 2016 Range Rover Sport Diesel, he was professional and made the experience very easy. Brent ev More

by RomanD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Wells
Nov 10, 2016 -

Land Rover Jaguar Naperville responded

We are very happy to hear that your experience at Jaguar Land Rover of Naperville Sales Department was one that you felt worthy enough to share and we sincerely appreciate the 5 Star Review!! Patrick Dealer Group is striving to make a difference in the customer service experience and we are delighted to see that Brent was able to help you find the Land Rover Range Rover Sport that worked for you. Thank you again! -Patrick Dealer Group Customer Relations Team

October 13, 2016

Quick in and out The smoothest buying experience I've had. In and out in around 1 hour. Exceeded expectations in terms of finance sales and delivery. Dealership More

by Thehoch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Peterson
Oct 21, 2016 -

Land Rover Jaguar Naperville responded

We are very happy to hear that your experience at Jaguar Land Rover of Naperville Sales Dept. was one that you felt worthy enough to share and we sincerely appreciate the 5 Star Review!! Patrick Dealer Group is striving to make a difference in the customer service experience and we are delighted to hear that Chris was able to make it quick with all aspects of the buying experience. We hope this experience was a memorable one and we also appreciate the recommendation. We are proud to have Chris on our team. We look forward to seeing you again and enjoy! -Patrick Dealer Group Customer Relations Team

October 03, 2016

Painless Experience There was absolutely no sales pressure during the purchase of this car. It was simple to compare cars in the lot and the test drives went as long and More

by Avster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Smith
Oct 06, 2016 -

Land Rover Jaguar Naperville responded

Thank you for the 5 Star review! Jaguar Land Rover of Naperville Sales Department is striving to make a difference in customer service and we are delighted that Doug was able to exercise his customer service skills, extensive product knowledge & service. We wouldn't want to sell you a vehicle until all concerns had been addressed--while not forgetting to find you a great deal. We are glad you were able to experience "The Patrick difference"! Congratulations and Enjoy!

September 28, 2016

Second Time is ALSO a Charm! I just purchased my second Jaguar XF from Patrick Jaguar of Naperville and to say the least, the experience was better than the first (which was treme More

by Brendan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Peterson, Matt, and Bart
Sep 29, 2016 -

Land Rover Jaguar Naperville responded

-Patrick Dealer Group Customer Relations Team would like to Thank you for the 5 Star Review! Jaguar Land Rover of Naperville Sales & Service Department is striving to meet every ones needs and make the sales experience more pleasurable and we couldn’t be happier that Chris was able to make that happen for you. We look forward to seeing you again. We are glad you were able to experience "The Patrick difference"! -Patrick Dealer Group Customer Relations Team

September 15, 2016

Awesome car, nice people. Both made me feel good. Staff at Jaguar Land Rover of Naperville were really helpful in getting my next car (Range Rover Evoque). Whole process went very smooth. I worked wit More

by Akarshan Kumar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Peterson, Rachael,
Sep 15, 2016 -

Land Rover Jaguar Naperville responded

-Patrick Dealer Group Customer Relations Team would like to Thank you for the 5 Star Review! Land Rover Jaguar of Naperville Sales Department is striving to meet every ones needs and make the sales experience more pleasurable and we couldn’t be happier that Chris was able to make that happen for you. We look forward to seeing you again. We are glad you were able to experience "The Patrick difference"!

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