Land Rover Jaguar Monroeville

If I could give 0 stars I would have given 0 stars. I have been purchasing cars (usually 2 at a time) for the last 15 years usually once every 3 years and by far this has been the worst experience and ev have been purchasing cars (usually 2 at a time) for the last 15 years usually once every 3 years and by far this has been the worst experience and even if they were to offer me a car for free in the future I would not want to interact with Jaguar Monroeville ever again, especially salesperson named Walter Lamory. I have interacted with many car salesmen, some good some bad but Walter is at a different level. He didn’t even offer me water on a hot (100 degrees) summer afternoon and had very little knowledge of the car he was selling and lesser time for my questions. Below are the 2 primary reasons for my resentment (and for people to know): 1. I was sold a broken car that died in the middle of nowhere on my way back home from the dealership and was left stranded. 2. I was overcharged for sales taxes (unapologetically) by a lot (around $1500) After exhausting all my options (calling the dealership several times and Jaguar customer service to no avail) I had to write to Jaguar CEO (it was not easy finding his email address). And I am impressed and thankful that he looked into it and assigned someone from Jaguar corporate to look into the issue and I finally I got my car a week after I purchased and the overcharged sales tax 3 months after. If I didn’t write to the CEO only god can imagine where I would be with the situation. More

Poor customer service culture Very poor customer service at this dealership. Several personnel don’t return phone calls or respond to customer concerns. Very dissatisfied and Very poor customer service at this dealership. Several personnel don’t return phone calls or respond to customer concerns. Very dissatisfied and frustrated. Better options elsewhere. More

Quick and easy process! The service was great in explaining everything and the process of getting my new car was so simple for me. It was quick and they were so easy to work The service was great in explaining everything and the process of getting my new car was so simple for me. It was quick and they were so easy to work with. More

All the way from NY Great service! I came all the way from NY for the top notch service and price, nothing local could compare. I will be in back once this lease is done. Great service! I came all the way from NY for the top notch service and price, nothing local could compare. I will be in back once this lease is done. More

Excellent service The reason for my rating because it's true. They had everything ready for me to sign And there was someone available to teach me the inside of the The reason for my rating because it's true. They had everything ready for me to sign And there was someone available to teach me the inside of the car. Just was exvellent. More

Outstanding service! I brought my car in late on a Friday afternoon with a flat tire. Davve saw to it that the flat was fixed immediately and I was out of there by 6 PM. I brought my car in late on a Friday afternoon with a flat tire. Davve saw to it that the flat was fixed immediately and I was out of there by 6 PM. I couldn't believe it. They will be most definitley my Jaguar dealer from now on, More

Terrible service experience My Jaguar had an ignition problem & I had my car towed there in March. Dave in service told us the parts needed/labor might take a couple of weeks. Th My Jaguar had an ignition problem & I had my car towed there in March. Dave in service told us the parts needed/labor might take a couple of weeks. The car wasn't finished until July 7. I called at least once a week after April 15th & was told they were still waiting on the part & would call me when it was in. We actually had to purchase another vehicle after having a rental for a month.I had to leave messages that weren't returned & when I did leave a message for the service manager/supervisor (Anthony), Dave would then call back. When we picked up the car after almost 4 months, the notes in the file said we had only spoken with Dave twice. We don't know if the ignition problem is really fixed, since we now have to jumpstart the car to make it run (there was a brand new battery put in Dec 2014).The car alarms as soon as you start it (never had that problem before either) I wouldn't recommend their service department to anybody! Anthony apologized, but it was by far the worst service experience we've ever had, especially now that the car has other problems. More

No one answers the phone I have a Range Rover that was not cheap. One would think you would be a valued customer when you plop down that amount of money for a car. Nope. I can I have a Range Rover that was not cheap. One would think you would be a valued customer when you plop down that amount of money for a car. Nope. I can't even get people to answer the phone or call me back regarding a very serious safety recall. Buy your car from Rahal. I had a much better experience there. More

Mario is the GM. Not sure how. He's rude, takes forever to follow up and is arrogant. He told me he ordered a new Rover then called me and said his" owner" wanted it. Then said he would order again forever to follow up and is arrogant. He told me he ordered a new Rover then called me and said his" owner" wanted it. Then said he would order again and again didn't. First time in years anyone wants these Rovers and Mario lets it go to his head. I went out of state and got one. Buyer beware of this shady place. No "super star" treatment if you don't play for a local team. More

Horrible service. Walter is a joke and won't return phone calls. Mario is a piece of work. He stands behind his crappy employees 100%. I never recieved a 2nd key at signing and to this day they will n phone calls. Mario is a piece of work. He stands behind his crappy employees 100%. I never recieved a 2nd key at signing and to this day they will not order me one (2 years later). I will never buy from this dealership or have my vehicles serviced there again. They took my car in for a new muffler( it's a 2010 and I need a new muffler? Piece of crap car). I just got it back yesterday...3 weeks later when I was told I would only have the loaner for a day. This place is the craziest mafia style dealership I have ever dealt with. They are dirty, real dirty sales man and they never think the customer is right. The better busi was bureau gives them a F because they haven't replied to any of their concerns. How do you run a high end business like this? I hope someone shuts them down someday and they get a taste of their own medicine. They deserve nothing in life. More