Land Rover Hunt Valley - Service Center

Do not bring your vehicle here for service! This was the worst customer service experience from beginning to end. My scheduled appointment was not in the system despite my emailed confirmation This was the worst customer service experience from beginning to end. My scheduled appointment was not in the system despite my emailed confirmation with the correct date, time, and location. Thanks so much for that MILENA BINDEL. When I got there at 7:45 AM for my 8:00 am appointment they were short staffed. It was 20 minutes of waiting before anyone spoke with me. Then Javier took great care of me. He was new and did not know all of the ins and outs of the dealership but he was very kind. They performed my yearly maintenance. This took 4 hours. Then on my 60 minute drive home the check engine light came on. Turns out they never put my oil cap back on. Now I have oil all over my engine compartment AND I cannot drive my vehicle. I have also called and asked to speak with the service manager. I was on hold for 25 minutes before finally getting to speak with him. Of course this mess is not his fault but he will be doing his best to fix it. I have lost all faith in this service department and will be taking my vehicle to Harrisburg in the future. More

We saw Pamela when we walked in the showroom and she was so helpful and professional! We left that day with 2 new cars!!!! so helpful and professional! We left that day with 2 new cars!!!! More

Worst customer service and response time ever for any dealership I have ever been to. There is no care nor any concern nor any accountability when they mess up. I miss going to Land Rover Annapolis the dealership I have ever been to. There is no care nor any concern nor any accountability when they mess up. I miss going to Land Rover Annapolis they are the BEST!!! More

Adrian McKay was my Service Representative, did a fantastic job from start to finish. He kept me informed and helped me make the best decision for repairs. Thank you for making this service visit rem fantastic job from start to finish. He kept me informed and helped me make the best decision for repairs. Thank you for making this service visit remarkable! More

I have been extremely happy with the care and attention I receive for my Range Rover. George is very easy to work with. Thank you for the excellent service. 5 stars! receive for my Range Rover. George is very easy to work with. Thank you for the excellent service. 5 stars! More

I have purchased my last three cars from this dealership and have taken my cars in for service here since 2006. I have always had great service from both the sales and the service team. I was VERY disappo and have taken my cars in for service here since 2006. I have always had great service from both the sales and the service team. I was VERY disappointed to find out the dealership does not provide loaner cars. I called 3 times asking for a loaner and they said they would call me back when one was available - but I never received any calls. When I finally broke down and decided I would live with the "situation", I saw the sign in the dealership saying "no loaners". The dealership should reimburse me for my rental, but instead I will just buy my next car from another dealership (my wife never has issues with loaners from the Audi store down the street. To pay what I paid for my car and not have a loaner available when service is needed is ridiculous. More

It was not a complicated visit but the dealership handled my appointment professionally and timely. my appointment professionally and timely. More

George Zarzecki was very pleasant, professional, and thorough. He explained every service option and went out of his way to address my concerns and fully answer questions. The mechanic, Chris Baker sent thorough. He explained every service option and went out of his way to address my concerns and fully answer questions. The mechanic, Chris Baker sent a detailed video of what was done and his recommendations. I appreciated such great communication from both of these gentlemen. More

George Zarzecki is always helpful. He always explains things clearly. I would send a friend to him. He always explains things clearly. I would send a friend to him. More

Vehicle is pre-owned, Melina (service advisor) was able to update the listed owner and get the windshield leak taken care of under manufacture warranty. communication was good; Technician put together a vi to update the listed owner and get the windshield leak taken care of under manufacture warranty. communication was good; Technician put together a video going over the car, showing and explaining where the issue is and various aspects of the vehicle, tire and brake wear, etc. More