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Land Rover Hunt Valley - Service Center
Cockeysville, MD
114 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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114 Reviews of Land Rover Hunt Valley - Service Center
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May 27, 2012
UNBELIEVABLY rude & unprofessional....When looking to purchase a car from them, 'Brad' in Sales told me the ones in which I was interested were "out of my price range" (though I had not yet had a convers purchase a car from them, 'Brad' in Sales told me the ones in which I was interested were "out of my price range" (though I had not yet had a conversation with them about price ranges); when I asked to test drive a particular model that was being advertised as available on their website, I was told I could not test drive it b/c it was parked out back b/c the owner wanted to use it for several days; when I asked how the various off roading mechanisms worked I was simply told I "wouldn't need them." After months of promising to get the Range Rover I desired in stock, they never followed through so I ultimately purchased my '08 Range Rover at another Land Rover dealership --- & got it for the same price that Hunt Valley Land Rover was demanding for their '06 Range Rovers (of the same mileage, condition & amenities). Regarding repairs, the multi-point inspection reports have contradicted themselves (one visit showing my tires were in dire need of replacement & the next time that they were in excellent condition (when in fact I had done nothing to them since I could tell they had plenty of tread left). On multiple occasions when I got my car back, the ivory leather interior was covered in grease & grime. Service Advisor Jeff Sine has been the WORST ---- he wouldn't/couldn't provide answers to my questions nor was he willing to try to track any down, he kept giving me the runaround. He also would never be up front about the estimated time needed to repair the car (repeatedly promising to have it ready "the next day" but it would ultimately take 2 weeks and he wouldn't call me to give me any sort of heads up when he said he would). And he has spoken down to me each time in such a condescending manner that I am DONE. I will never go back. I don't care how much hassle or extra money it will cost me to go to an alternate dealership or private autoshop ---- It will be 110% worth it to spare me the horrible experience I have to endure at the Hunt Valley Land Rover dealership. More
by sobs
Employees Worked With
Jeff Sine (Service Advisor); Brad (Sales)
December 17, 2011
I had an appointment for service on Monday. No one ever called me. I called late in the evening and was told that they were just taking my car in to be looked at. This was very strange as it was close to called me. I called late in the evening and was told that they were just taking my car in to be looked at. This was very strange as it was close to their closing time. Tuesday, still no call. I called them late in the day and again was told that they were just now taking my car in to be looked at. Wednesday, still no call. The excuse this time was the mechanic was out sick. Thursday I had to again call them and the service representative had a lot of trouble figuring out who I was or what was being done to my car. They finally did some work on the car and I went in late on Friday to pick it up. They didn't have the car ready and I had to wait for quite a while before they could figure out what they were doing. I picked up my car but had to leave my other car on their lot and pick it up the following day. First thing Saturday morning Paul Darby calls me at work and wants me to get my other car out of the customer parking area. I guess I wasn't considered a customer. Amazingly rude staff, BAD service and the work they did, well, the car still has the same problem. They will never see me there ever again! More
by drbradclark
Employees Worked With
Paul Darby
November 25, 2011
Have a Land Rover LR3 HSE - never got to service, they would only provide a loaner if I had bought the vehicle from them. Sales person was very rude. would only provide a loaner if I had bought the vehicle from them. Sales person was very rude. More
by dcjenner
Employees Worked With
Service Manager
July 06, 2011
Wonderful management staff! I had a problem with a loaner and they went above and beyond all my expectations to make sure that everything was resolved. and they went above and beyond all my expectations to make sure that everything was resolved. More
by spetzold
Employees Worked With
Jeff
