Land Rover Hunt Valley - Service Center

• The Service Rep never introduced herself•• No one • The Service Rep never introduced herself •• No one discussed anything about my tires, battery, recalls, or the condition my car was in; no 12-point • The Service Rep never introduced herself •• No one discussed anything about my tires, battery, recalls, or the condition my car was in; no 12-point inspection ••• I was made to feel contaminated by the receptionist at check out due to C -19 I suppose •••• Overall, bad experience & zero confidence in Service. More

Stellar service team for our Land Rover Evoque. I am certainly eager to share that my service experience at Land Rover Hunt Valley exceeded my expectations. The captain of this ship, GM, Bill Keyes I am certainly eager to share that my service experience at Land Rover Hunt Valley exceeded my expectations. The captain of this ship, GM, Bill Keyes, truly empowers his Hunt Valley team to be the best in their areas of expertise. Starts of with Katie, most pleasant receptionist , who is delightful both in person and on the phone. My trusted service advisor, Bill McCauley, is a true prince. Bill McCauley was most cordial, polite and professional, and assured me my safety and best Land Rover performance was his determined goal. I trust Bill McCauley with my family, driving on the interstates and highways, that my Evoque is operating at peak efficiency. So nice to see awesome Sales associate Kenny Winston, who exhibits a most comfortable demeanor in his client interactions. Kudos indeed. More

RIP OFF Service Department is a rip off!! Took my 2015 Range Rover Autobiography in for a service a few months ago. Had some regular service done. I also requ Service Department is a rip off!! Took my 2015 Range Rover Autobiography in for a service a few months ago. Had some regular service done. I also requested a quote for my cup holder repair which would not stay open (broken spring, so it did not open and stay open). Service lady came back and i almost fell off the chair after she quoted ~$2800 and said 'its complicated, the entire center stack would need to be changed out' hahahhaha. For a simple cupholder spring i needed to change my entire center stack?!?!? Really? I was obviously shocked and did not end up doing it. Something didnt seem right, so i made an appointment with Land Rover West Columbia to get a second opinion. My suspicion came true, Land Rover Hunt Valley was a RIP OFF!! West Columbia quoted by ~600 to fix it!! I have an official quote from them on paper!! I was shocked by how incompetent the service department at Hunt Valley is! Never going back to Hunt Valley! I hope the General Manager reads this review. My Name is Gideon Samson and i should be in your records. Please check my service history by name. This review is long overdue. I would give negative stars if there was an option. I have a 2015 Black Range Rover Autobiography. West Columbia is going to get all my future business. They were also way friendlier!! Anyone reading this- please try out West Columbia. $2800 for a cupholder!!! Jesus More

Great service and very professional and super nice guys!the car looked and drove perfectly... they graciously accepted my coupon and fixed the price accordingly guys!the car looked and drove perfectly... they graciously accepted my coupon and fixed the price accordingly More

Always pleasant and knowledgeable service staff. Refreshments, clean restroom . Phone and pad charging stations, clean showroom. In and out in no time. Curb service. Thanks Refreshments, clean restroom . Phone and pad charging stations, clean showroom. In and out in no time. Curb service. Thanks More

Phenomenal dealership service. Not just good - fabulous. Makes it more likely next car will also be a Jaguar. Wonderful corporate culture at that dealership. Anirban Basu Makes it more likely next car will also be a Jaguar. Wonderful corporate culture at that dealership. Anirban Basu More

Frankel Range Rover was very easy to deal with. Service Agent(Jesse) was easy to talk to. Like an old friend. I’d recommend 100% Agent(Jesse) was easy to talk to. Like an old friend. I’d recommend 100% More

Excellent service!! They are professional and communicate very clearly. They are a pleasure to work with and take great care of you and your car.. very clearly. They are a pleasure to work with and take great care of you and your car.. More