Land Rover Hunt Valley

Great Service! I was very pleased with my recent service at Jaguar Hunt Valley MD. Kyle, who led the Service engagement, was very friendly, helpful and responsive. I I was very pleased with my recent service at Jaguar Hunt Valley MD. Kyle, who led the Service engagement, was very friendly, helpful and responsive. I have always had a positive experience at this dealership and appreciate the great service! Thank you! More

Solid, friendly service Needed an oil change and a few other things corrected on my 2011 Jaguar XJ. With 128,000 miles on it now, I tell everybody that it’s the absolute best Needed an oil change and a few other things corrected on my 2011 Jaguar XJ. With 128,000 miles on it now, I tell everybody that it’s the absolute best car I ever bought - and I’ve had quite a few. I purchased it here, and the only service technicians that have ever touched it work here. Every service visit has been good, including the service advisors. I’ve come to know many of them, and still make a point of stopping by to see my original sales guy, “Kennie” whenever he’s there. Great people and great service. More

Rick Marshall was suberb Rick and his team took great care of me even came in on his day off to help close the sale. He certainly went above and beyond the normal call of dut Rick and his team took great care of me even came in on his day off to help close the sale. He certainly went above and beyond the normal call of duty. More

Purchase Certified Ranger Rover We had excellent customer's Service from Ms. Dey. She greeted us with a warm friendly smile. She was courteous, knowledgeable, extremely professional We had excellent customer's Service from Ms. Dey. She greeted us with a warm friendly smile. She was courteous, knowledgeable, extremely professional before, during & after our test drive. She kept us abreast through out the purchasing process. Her expertise shined through even after our purchase, she called & texted to checked on our satisfaction & if there was anything more that she could do for us. Thanks very much Ms. Dey for your expertise & professional. Respectfully, The Berniers More

Very professional and friendly Kyle Dembo and Billy Keyes were extremely helpful and made me feel comfortable with my Jaguar purchase. They took the time to explain all the feature Kyle Dembo and Billy Keyes were extremely helpful and made me feel comfortable with my Jaguar purchase. They took the time to explain all the features and then followed up with me to make sure everything was to my satisfaction. I was very pleased with the deal they were able to make with my trade in and I will definitely visit that dealership again. More

Range Rover purchase I bought a 2019 Range Rover and Kyle Dembo and Billy Keyes were both outstanding in making my purchase go smoothly and without any problems. They bot I bought a 2019 Range Rover and Kyle Dembo and Billy Keyes were both outstanding in making my purchase go smoothly and without any problems. They both listened to me and understood what I wanted. Very professional and outstanding to work with. I will definitely go back to deal with them again. More

Service Excellent staff friendly got me in and out in an hour. I had an issue with a flat tire they were able to deal with it immediately. Excellent staff friendly got me in and out in an hour. I had an issue with a flat tire they were able to deal with it immediately. More

Missed the mark on customer service regarding recall Land Rover issued an urgent airbag safety recall. The passenger airbag was to be replaced free of charge. To incentivize owners, they authorized a Fre Land Rover issued an urgent airbag safety recall. The passenger airbag was to be replaced free of charge. To incentivize owners, they authorized a Free oil change and a Fee loaner vehicle. I schedule the appointment online. There is NO field provided to request a loaner vehicle via the webportal/page on the dealership website. Upon check in, I was told there were no loaner cars albeit the service would take all day. Additionally, I let the service person know that there was no option to request a loaner via the website. The response was "really, I did not know that." First, know your corporate scheduling capabilities - no excuse. Second, if this service takes all day, call or email the owner, to check if they need a loaner car given that the Recall Notice cited several times on the notice that one would be provided Free. As a result, I had to wait an hour for someone to pick me up and then inconvenience them again to drop me off to pick up the car. More

QUALITY ASSURANCE GAPS.NO ACCOUNTABILITY.BAD CUSTOMER SERVIC I would give 0 STARS if I could. SERIOUS QUALITY ASSURANCE GAPS...NO ACCOUNTABILITY FROM MANAGERS BILL, JACK, & JIM... TERRIBLE CUSTOMER SERVICE. DO N I would give 0 STARS if I could. SERIOUS QUALITY ASSURANCE GAPS...NO ACCOUNTABILITY FROM MANAGERS BILL, JACK, & JIM... TERRIBLE CUSTOMER SERVICE. DO NOT BUY! More