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Land Rover Hunt Valley
Cockeysville, MD
198 Reviews
Land Rover Hunt Valley is the premier destination for Land Rover and Range Rover shoppers in the Baltimore, Towson, and Cockeysville areas. Located in the Hunt Valley area just north of Baltimore, our state-of-the-art showroom is easy to find and access. Whether you're a longtime Land Rover owner or are experiencing a Land Rover for the very first time, we look forward to showing you what a new or pre-owned Land Rover can do for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 198 reviews
September 30, 2020
The Service advisor Adrian was very knowledgeable and professional. Highly recommend him. He is a good ambassador for Rsnge Rover/Land rover. I will definitely come back. professional. Highly recommend him. He is a good ambassador for Rsnge Rover/Land rover. I will definitely come back. More
by Mike
Employees Worked With
Adrian
September 16, 2020
Adrian was great and kept me in the loop on the status of my vehicle repair. Would have liked the vehicle a little cleaner on the outside but overall no issues. my vehicle repair. Would have liked the vehicle a little cleaner on the outside but overall no issues. More
by Charles young
Employees Worked With
Adrian McKay, Lori Connolly
August 29, 2020
My name is Vilecia Millard Very unpleasant experience My name is Vilecia Millard Very unpleasant experience with the service department. On August 14, 2020 I emailed Leslie about having my vehicle servi My name is Vilecia Millard Very unpleasant experience with the service department. On August 14, 2020 I emailed Leslie about having my vehicle serviced because she contacted me June 26, 2020 about having my vehicle service and I responded I will get back to you soon. (My service sticker was for June 28,2020 or 59,745. My mileage was 56240 on August 27,2020.) she responded to my August 14, 2020 email that Bill will contact me. I did not get any calls or email from anyone. So I went on their website portal for scheduling an appointment which I was directed to do from Leslie’s email. Still No Answer! I called the service department on Wednesday morning August 27,2020 and talked to Bill who exclaimed he could not look at my vehicle until September 4, 2020. I explained, that’s why I tried contacting you all two weeks in advance and that housing my vehicle for 8 days was not good for me. Maybe I should go to another dealer. Now he made me feel like I couldn’t afford to get my car fix. He told me there would be a $295.00 diagnostic fee and if I did not get the car fixed I would have the fee. Ok, I said, I have a service contract. Well, my labor fee is $285 an hour and you would have to pay the difference. Really. Where is my service appointment. I don’t need you to drag down my policy. I know what my deductible is. I still did not get an appointment. Bring your car in and I try to fit you in, said Bill. You can’t keep my car until September 4th; how much are your storage fees, I replied. I felt like I was begging them to take my car and my money; as if I wasn’t welcome. And they don’t give loaner to customer who did not buy their Range Rovers at Hunt Valley. I did not feel the Range Rover at Hunt Valley state of the art customers service as I did with my other visits. My abs light, hill descent and stability control was unavailable making the car braking system to make noise and hard to steer. I was going to have the vehicle towed. However, after speaking with Bill I try driving the car around the corner and those issues was gone just the lights were lit. So I drove my car in. There were 2 customer in front of me and they was waiting for their vehicles, but me I had to leave my vehicle. The wanted to charge me $1214.00 for front brakes and rotors and cleaning off the abs sensor. I was told my front brakes was $847. Plus the $295 for the diagnostic 700 to clean fuel injectors and 700 for multi - maintenance and an oil change I didn’t need. My service and recommendations for June 28, 2020 was for multi- maintenance $600.00, front Brakes And rotors $647.00 oil change $165. I was told the prices went up and changes from time to time. Well those prices looks like price gouging to me. I picked up my car and they drove over 20 miles and left me I on empty. I guess I paid them $295.00 to drive my car over 20 miles and to take out my hum GPS system so I could not tell where my vehicle been all day and all night. I have a hum device which detect mechanical malfunctions as well. My hum had no malfunction detected until after picking up my car. The very next day and driving trip which was August 28, 2020 8:20pm. I get a emission malfunction. I guest I look like an easy Sitting duck to rip off. I would not take my vehicle back there again. I don’t like the feeling of a second hand citizen begging please care for my car. I promise I can afford it and by the way you can loan my vehicle to your more valuable customers. By all means brake something else since I agree to your astronomical price of $1214. More
by Mybablama
Employees Worked With
Bill McCailey
August 13, 2020
• The Service Rep never introduced herself•• No one • The Service Rep never introduced herself •• No one discussed anything about my tires, battery, recalls, or the condition my car was in; no 12-point • The Service Rep never introduced herself •• No one discussed anything about my tires, battery, recalls, or the condition my car was in; no 12-point inspection ••• I was made to feel contaminated by the receptionist at check out due to C -19 I suppose •••• Overall, bad experience & zero confidence in Service. More
by Wls9000
Employees Worked With
Jessica /Service Dept, Lori Connolly
August 03, 2020
Stellar service team for our Land Rover Evoque. I am certainly eager to share that my service experience at Land Rover Hunt Valley exceeded my expectations. The captain of this ship, GM, Bill Keyes I am certainly eager to share that my service experience at Land Rover Hunt Valley exceeded my expectations. The captain of this ship, GM, Bill Keyes, truly empowers his Hunt Valley team to be the best in their areas of expertise. Starts of with Katie, most pleasant receptionist , who is delightful both in person and on the phone. My trusted service advisor, Bill McCauley, is a true prince. Bill McCauley was most cordial, polite and professional, and assured me my safety and best Land Rover performance was his determined goal. I trust Bill McCauley with my family, driving on the interstates and highways, that my Evoque is operating at peak efficiency. So nice to see awesome Sales associate Kenny Winston, who exhibits a most comfortable demeanor in his client interactions. Kudos indeed. More
by JOE MARROCCO
Employees Worked With
Bill McCauley, Bill Keyes, Katie, Kenny Winston
May 24, 2020
RIP OFF Service Department is a rip off!! Took my 2015 Range Rover Autobiography in for a service a few months ago. Had some regular service done. I also requ Service Department is a rip off!! Took my 2015 Range Rover Autobiography in for a service a few months ago. Had some regular service done. I also requested a quote for my cup holder repair which would not stay open (broken spring, so it did not open and stay open). Service lady came back and i almost fell off the chair after she quoted ~$2800 and said 'its complicated, the entire center stack would need to be changed out' hahahhaha. For a simple cupholder spring i needed to change my entire center stack?!?!? Really? I was obviously shocked and did not end up doing it. Something didnt seem right, so i made an appointment with Land Rover West Columbia to get a second opinion. My suspicion came true, Land Rover Hunt Valley was a RIP OFF!! West Columbia quoted by ~600 to fix it!! I have an official quote from them on paper!! I was shocked by how incompetent the service department at Hunt Valley is! Never going back to Hunt Valley! I hope the General Manager reads this review. My Name is Gideon Samson and i should be in your records. Please check my service history by name. This review is long overdue. I would give negative stars if there was an option. I have a 2015 Black Range Rover Autobiography. West Columbia is going to get all my future business. They were also way friendlier!! Anyone reading this- please try out West Columbia. $2800 for a cupholder!!! Jesus More
by Gideon
Employees Worked With
Lori Connolly
May 02, 2020
Excellent service and very knowledgeable will do whatever they can for you to make you happy with your purchase before and after the sale dealt with several different people all of them top notch they can for you to make you happy with your purchase before and after the sale dealt with several different people all of them top notch More
by RTM1999
Employees Worked With
Bill, Lori Connolly
March 09, 2020
Great Experience Andrew & Frank were fantastic to work with.. No back and forth, quick & easy experience. I provided my budget and desired numbers and the team made it Andrew & Frank were fantastic to work with.. No back and forth, quick & easy experience. I provided my budget and desired numbers and the team made it work. More
by austin.weaver21
Employees Worked With
Andrew Pussler
March 04, 2020
Rip Off Service Department The service department will rip you off both on their labor hours (they will charge a full hour for a 15 minute job). The mark up on parts is outrage The service department will rip you off both on their labor hours (they will charge a full hour for a 15 minute job). The mark up on parts is outrageous. Don't trust my word - get the part numbers and look up the retail price. Literally about a 3-4X markup. Go elsewhere unless you are in your Land Rover warranty period. More
by edsoriano53
Employees Worked With
Grant - service department manager
February 20, 2020
Service Dept is always pleasant and professional. Only disappointment is that they did not wash and vacuum my vehicle as they stated. 😩😡☹️ Sad about it disappointment is that they did not wash and vacuum my vehicle as they stated. 😩😡☹️ Sad about it More
by Shel
Employees Worked With
Kyle Armstrong
