Land Rover Houston North

Horrible customer service. Sold me their top of the line vehicle, Certified pre owned and 6k miles later I’m having to purchase 4 new tires. Tried speaking to Randy the used ca Sold me their top of the line vehicle, Certified pre owned and 6k miles later I’m having to purchase 4 new tires. Tried speaking to Randy the used car manager but he didn’t seem to care, left a message for the gm yesterday and still haven’t heard back. Several things didn’t work on the interior the day of purchase so I question they’re certified process or what they consider certified. More

The customer service at this dealership is incredible. They really go above and beyond to make sure the customer is happy. They really go above and beyond to make sure the customer is happy. More

I highly recommend Land Rover Houston North for your next vehicle purchase. I recently purchased my second Range Rover Sport (this time the SVR) from this dealership. Donna Watkins was my Sales Consultant vehicle purchase. I recently purchased my second Range Rover Sport (this time the SVR) from this dealership. Donna Watkins was my Sales Consultant. Working with Donna was an absolute pleasure. She is by far the easiest and most knowledgeable person I have ever worked with when purchasing past vehicles. I felt Donna had my best interests in mind. She was extremely patient, and I never felt pressured to make a decision. Most importantly, she was a consummate professional - who knows Range Rovers inside and out. Donna truly understands the balance and importance of a client relationship. If you are looking for a fair, honest, transparent, and smooth purchase experience, I give Donna and Land Rover Houston North my highest recommendation! George D. Griffin III More

Donna was absolutely amazing! She helped advise me on the build, and notified me every step of the way on the ordering process as well as the delivery of my vehicle. She helped advise me on the build, and notified me every step of the way on the ordering process as well as the delivery of my vehicle. More

I had brought my LR Range Rover in for its annual service. I advised service advisor, Cash upon receiving my vehicle to ensure it was clean for pickup. Made concessions to pick up early, once I had service. I advised service advisor, Cash upon receiving my vehicle to ensure it was clean for pickup. Made concessions to pick up early, once I had taken delivery.. the entire cabin was dirty.. front and back seats along with dash. I have never received my vehicle back in this UNACCEPTABLE condition, previously there are ALWAYS minor interior concerns that are taken care of once I arrive. To this date, have not heard from anyone with an Apology for the condition. In addition, the radio station was changed with the volume increased, as well as seat adjusted and not returned back. It's VERY frustrating to continue to encounter the same concerns. My reality this far, I ALWAYS bring my vehicle in cleaner (interior) then I receive it back. There should be processes in place to inspect the interior before returning it back to owner. More

Great experience at dealership. Ordered my car and Donna Watkins kept me informed throughout the whole process. Highly recommend Ordered my car and Donna Watkins kept me informed throughout the whole process. Highly recommend More

Has been very helpful, extremely professional, and made it a priority to give me my vehicle in the best possible condition. it a priority to give me my vehicle in the best possible condition. More

We purchased Land Rover Defender from LR Houston North. Had to wait for our dream car several months, but our experience could not have been better. We worked with David Baker, who was very patient guidi Had to wait for our dream car several months, but our experience could not have been better. We worked with David Baker, who was very patient guiding us through the options, was so courteous, knowledgeable, professional, while at the same time so friendly and understanding all our questions. We trusted LR Houston North and David fully - the experience of buying a car was really a pleasure and a learning journey. The car is fabulous, already tested on long trips and soon will be tested off-road. If you think about Land Rover, I highly recommend LR Houston North. More

During this buying process I had contact with three people. My first contact was with Alek. went into the dealership and inquired about a 2022 Defender. He was nice enough however there was a Defender people. My first contact was with Alek. went into the dealership and inquired about a 2022 Defender. He was nice enough however there was a Defender on the lot at this point and he didn't even offer me a test drive. I don't know whether he didn't think I was serious or it was another reason. When I was giving a courtesy call on my experience at the dealership, they asked me did I receive a test drive and when I told them " no" they seem startled. I then tried to get in touch with him to place my order for manufacturing but I couldn't get a call back or a email back. I then contacted Nina. Nina told me that he was out of the country but still as a person that owns a business I feel like the voicemail or email should have reflected that he wasn't available and I would have patiently waited. However, Nina was very very informative she did everything I needed her to do to make sure that my order was placed and my vehicle went into production. She kept me abreast of what was going on while I waited for my vehicle to be produced. It took eight months. The only complaint that I have with Nina is that she assured me that since the side steps weren't available that my Defender would have air suspension which it does not! I was then introduced to Allen in finance. Allen in finance was a very different character. He wants me to believe that jaguar financial would not finance me due to my credit and income. I purchased a brand new jaguar E pace in July 2018. I kept it as a leased vehicle for three years with no late payments. Chase financial had not one problem with me. Fast forward three years later I make double the amount that I made then and my credit score is better. Alan told me that Jaguar financial said that they would not finance me on such a large lease amount (the difference was $20,000 from the first car to the second car) and if they did finance me I would have to put $15,000 down. Can we say unfair credit practices? I feel that it was something else going on here because I make more than enough money to handle a $1200 car payment. After a couple of days of him running my credit all over the nation I went to my credit union applied for a loan they gave me an $80,000 loan right off the back with no questions asked. The way he looked at that check when I gave it to him was like I printed it in my backyard! Priceless! LMAO! He also divulged that if I didn't get the truck that they were going to mark it up 25K and sell it for over $100,000. So I don't know if he had a friend that needed a truck or what but it was obvious that he didn't want me to have that one. I didn't buy my first Jaguar from that location. I went to Dallas to Autobahn and received a great deal and great service. I can't say that I will return to this location if I buy another Land Rover/Jaguar, but it was the closest one to me.. *3 weeks later and I've yet to receive a DENIAL letter from Jaguar Financial/Chase* More

Was in and out in under a hour they made The Whole process easy and fast will definitely come back process easy and fast will definitely come back More