Land Rover Houston North

I would like to state upfront that this low rating does not apply to the Salesman (Adan) and the dealership reception associate that were professional and cautious because they both did a brilliant job. In not apply to the Salesman (Adan) and the dealership reception associate that were professional and cautious because they both did a brilliant job. In fact, they compensated for the dealership’s (trade-in manager & accounts departments) mendacious behaviors. I saw the price of the Range Rover online, called to make appointment to test drive the vehicle and printed the details. After the test drive I decided to buy it and ask for the price details. I then saw that the dealership had increased the price by $2,000 and reduced the trade-in we agreed on a few days before by $3,000 on the pretext that the manager responsible for the initial trade-in has been fired. When it came to payment at the account department, I realized they have nickel and dime me by adding what they called “Dealer Services” for $497, which she said was compulsory. This “Dealer Services” I later realized is for a 2-year Alloy Wheel Protection Program. Why must a dealership force me to buy insurance for my car wheels? Another startling surprise was that the dealership could not take payment more than $4,000. This is the 21st century for Christ’s sake. So I have to go back home, and wire transfer the full balance to the Dealership’s Bank of America account. I could have done this at the dealership but unfortunately their account person is not familiar with a wire transfer. I went to this dealership 7 times just to buy one car. This is the worst dealership that I have ever bought a car from, of over 30 dealerships in my experience. More

After owning my vehicle for exactly a week I walk out to find a huge pool of oil under my car. Very disappointing to say the least find a huge pool of oil under my car. Very disappointing to say the least More

We were impressed from the start by the knowledge of product and customer service we received from our sales person Alex. We couldn't have had a better experience with our purchase. product and customer service we received from our sales person Alex. We couldn't have had a better experience with our purchase. More

They were very quick very well knowledged about the car I like the treatment confidence like the treatment confidence More

David Baker the salesman was unbelievable. So nice and polite. I would recommend to everyone. So nice and polite. I would recommend to everyone. More

Overall, my experience with LRHN was quite mixed. On the positive side, I found their service to be excellent, the quality of cars impressive, and the contact person, Jon, was genuinely amiable and h On the positive side, I found their service to be excellent, the quality of cars impressive, and the contact person, Jon, was genuinely amiable and helpful throughout the stages of the purchase process. However, my enthusiasm took a downturn when the manager pushed for an extended warranty packages. Upon declining, the attitude of the staff, particularly the manager, shifted noticeably towards arrogance. It's disheartening when a pleasant interaction turns sour due to pressure tactics. Furthermore, the promised complementary full tank of gas, car wash, and seats cleaning were not included during the car inspection. This inconsistency between promise and delivery left a sour taste in an otherwise satisfactory experience. In conclusion, while I appreciate the good aspects of my experience with LRHN, such as excellent service and quality cars, the pushiness towards purchasing extended warranties and the failure to fulfill promised extras post-inspection were significant disappointments. I hope the dealership addresses these issues to maintain customer satisfaction in the future. More

We did not feel rushed and the overall experience was very satisfying. We will be back very satisfying. We will be back More

Best car purchase experience every time. Repeat performance by LRHN Alex Nasledov...a class act on all levels. Simply the best of the best. Repeat performance by LRHN Alex Nasledov...a class act on all levels. Simply the best of the best. More

Purchase of a new '24 Land Rover Sport with the help of Donna Watkins. She was extremely helpful and made the entire experience a delight. Provided me with unbelievable service and knowledge of the product Donna Watkins. She was extremely helpful and made the entire experience a delight. Provided me with unbelievable service and knowledge of the product. Very professional! More

Steven was great, helped us through the process and has been excellent at communicating. He made us feel welcomed and comfortable with our new vehicle purchase! been excellent at communicating. He made us feel welcomed and comfortable with our new vehicle purchase! More