Land Rover Houston North

Land Rover Jaguar Houston North Dealer Number 26031 Land Rover Jaguar Houston North Dealer Number 26031 Summary: Very good service, especially on the most important things, but has poorer service on s Land Rover Jaguar Houston North Dealer Number 26031 Summary: Very good service, especially on the most important things, but has poorer service on special details--which they work hard to correct if a problem arises. Details: The dealer has a really good team approach to the vehicle sale. Juan Carlos did a good test drive, and then asked us what we want--very important. We made a deal; dealer accepted our trade-in with a fair offer; Rebecca got us financed at a preferred rate in less than an hour. They prepped the vehicle on very short notice, and opened special places in the dealership to get parts that were needed, such as an interior trunk cover. We drove off with the new vehicle less than 2 hours after we showed up for a test drive. We retrieved a pair of gloves from our trade-in 2 days later--the dealer found them okay, and brought them to us in the office of Keith and Darrell on a day that Juan Carlos had the day off. We got a thank you letter from Juan Carlos 2 days later to the wrong address. I called up the dealership, and Kelly Marshoni quickly and professionally updated my file for the correct mailing address. Now we should get our mail from them okay. Later today I will correct the mailing address at the car note lending institution. Two days later, I emailed Juan Carlos, and left a message for him by telephone the next day with 4 questions about the purchased vehicle. I reached Juan Carlos by phone the next week, and he worked quickly to respond to each question. The dealer called me about 3 days before the temporary plates expired to notify me that the license plates had arrived. I telephoned Juan Carlos for an appointment, and was able to arrange for the oil change the same day. I strongly recommend that anybody doing service there to call ahead to make sure they have the time--we shifted my plans only 1 hour, on just 3 hours' notice, so that I could do all the necessary details in just one trip. At the point of sale, Juan Carlos promised a free oil change--we used it when the plates arrived, about a week earlier than the prescribed mileage--no problem. The dealer uses the correct motor oil, and offers a free oil change to each customer, from what I understand. The day of the oil change, Anne was nice and had plates ready. She is also always friendly and professional over the phone. I guess it's better that they called me to pick up the plates; however, I was expecting them in my PO Box. Juan Carlos also secured 2 interior plastic cigarette lighter covers for me at no charge, which did not come standard with the vehicle that I purchased. Robin was professional and nice when writing up the service order for the free oil change. I inquired about parts with Marcello on two visits. They had a catalogue, but could not give it away--so they directed me to the website for further questions about specifications. They knew their parts and could answer most questions right on the spot. The parts department is well stocked, and I purchased some leather cleaner there which is unavailable in standard autoparts stores. I am pleased with the leather cleaner. Crystal is a professional cashier, and friendly. I waited less than an hour for the oil change, and Juan Carlos was very helpful in introducing me to Robin, directing me to Anne to pick up the plates, and getting my new vehicle from the service lane to my pickup under the south-flank portico of the dealership. We discussed that cleaning the hubcaps of a vehicle increases the perception of cleanliness, and I cited a change in the ranking of cleanliness of cars in my rental car location from near the bottom to 6th in the nation, out of 400 rental locations, with the simple change of wiping the brake dust off the rims. That was about 10 years ago, in an industry I no longer work for. I recommended that step for the dealers' loan-a-cars, which are fine vehicles and quite clean inside. Finally, the waiting lobby is nice, has good TV, and excellent coffee. No mention of this dealership would be complete without fine words for James Herford, who patiently and professionally answered all our questions about the Land Rover that we test-drove in 2006. He has moved on to a different brand in the same system of 260 dealers, but his professionalism brought us back to Houston North to shop in 2009. More

My salesman made the whole process a breeze. His no pressure approach combined with his through knowledge of his product gives the typical salesman mentality a whole new meaning. I was stubborn at time pressure approach combined with his through knowledge of his product gives the typical salesman mentality a whole new meaning. I was stubborn at times but he never let it bother him. I will from here on out tell all my friends and family to see him. The price was in my range as well. Steve Muffley keep up the good work! More

I would give the customer the choice of whether they want to add some of the "optional" dealer prep add-ons. The quoted price did not include these add-ons and thus it caused additional negotiations on the to add some of the "optional" dealer prep add-ons. The quoted price did not include these add-ons and thus it caused additional negotiations on the price that wouldn't have otherwise been necessary. More

I am extremely pleased with my Range Rover Sport and very impressed with Land Rover Houston North. My husband previewed a car he thought I would like. When I went to the dealership to make the purchase, he impressed with Land Rover Houston North. My husband previewed a car he thought I would like. When I went to the dealership to make the purchase, he was not able to attend. Regis was great at explaining everything and when my husband had some follow-up questions, Regis addressed these concerns via telephone. Anthony was great with the demonstration of the vehicle features, including rock climbing, which excited my son. I received a wonderful thank you letter. When I returned to pick up my registration documents and license plates, I received just as much attention as when I was interested in making a purchase. The customer service is excellent. After visiting several dealerships, I am glad we settled on Land Rover Houston North. More

My wife and I are having a horrible experience with this dealership. We went into the dealership at about 12:45 pm on Friday. June, 19, 2009. We did not leave with our Certified Pre-Owned 2007 Range Rover dealership. We went into the dealership at about 12:45 pm on Friday. June, 19, 2009. We did not leave with our Certified Pre-Owned 2007 Range Rover HSE until 7:30 pm. A light on the dash came on during the ride home. We tried to investigate the light, but we were given the manuals for a Range Rover Sport. After contacting the salesperson, we were told that the light was related to tire pressure. I attempted to add air to the tire on Sunday and the valve stem broke. My wife returned the vehicle to the dealership on Monday (3 days later). Darrell agreed to replace the tire with the broken valve stem and give the car another inspection to check the other 3 tires for the same valve stem problem. My wife requested the certification checklist for our vehicle. The checklist revealed that the car was not brought up to standards before we left on Friday, June 19th. Three of the tires were at 3/32” tread and the tire with the broken valve stem was at 4/32” tread. For certification, tires must be at 4/32” tread. Our front brake pads measured 1mm and our rear pads measured 3mm. Only our front pads were replaced. Certification requires that the pads be at least 50% of new. New pads start out at 10-12mm. Our pads were below 50%. When my wife picked up our vehicle from the dealership on Friday, June 26, 2009, she spoke with the general manager Jason Lacher. He agreed to replace the 3 tires that did not meet specs. After reviewing the entire chain of events, we realized that the dealership still did not pay for the tire that had the broken valve stem, and our rear brake pads still do not meet certification requirements. I have left Jason voicemail messages and sent an email stating the unresolved issues that we have with this dealership. If you disregard my experience and still decide to buy a certified pre-owned vehicle from this dealership, be sure to request the checklist for your vehicle and also a list of the measurements required to meet certification. After the general manager received my email regarding the unresolved issues, he opted to just let us return the car rather than doing the proper repairs to bring the car up to the certification standards. We returned the car on Thursday July 2, 2009. The nightmare is over!!!! More

We cannot say enough about Anthony and the dealership. Anthony took care of us from the first minute we sat with him. We were in and out. Got a great deal, apr rate , and a awesome Land Rover. Thank Anthony took care of us from the first minute we sat with him. We were in and out. Got a great deal, apr rate , and a awesome Land Rover. Thank you again Anthony! KEEP IT UP! FOCUS FITNESS STUDIO More

Have a good experience purchasing my LR3 from Jaguar Land Rover Houston-North. Nikki Mojica is a very experience and knowledgeable Sales Associate. She is very professional and does what it takes to meet o Rover Houston-North. Nikki Mojica is a very experience and knowledgeable Sales Associate. She is very professional and does what it takes to meet or exceed customer satisfaction. Although I had a pre-approval to buy from a different financial institution, Nikki and her financial team went out there to get me a better option. I am please for the work Mikki and her team did. The outcome was very positive, and really made this experience hassle free. That is what establishes the difference from other dealers in purchasing a luxury vehicle. More

Anthony was really great. He was very informative, the test drive demonstrating the all wheel drive ability was great. He was not pushy at all gave the facts and anwered all questions. We arrived close to test drive demonstrating the all wheel drive ability was great. He was not pushy at all gave the facts and anwered all questions. We arrived close to closing but he stayed the course until we were done with the whole sale which was after 8pm. He is very knowledgable about the vehicles. He has called several times since my sale to check on me to make sure everything is going well. He has made me feel very comfortable as a lady going into a dealership wanting to purchase a vehicle. I thank him alot it was a great experience. Rebecca was great as well on top of things and very informative on the finance side as well as friendly. More

Overall we had a really nice experience with Anthony. Very organized, quick to return calls and always called when he said he would. There was a minor communication error between Anthony and the Sales Ma Very organized, quick to return calls and always called when he said he would. There was a minor communication error between Anthony and the Sales Manager which was resolved regarding the interest rate we were being offered. After a discussion with Sales, it was resolved. We feel like it was an honest mistake. After we purchased our Land Rover, Anthony had the Service staff meet us after and go over a few items we had questions over. We hope we work with Anthony again. More

Nikki was my sales associate. On the first day she gave me a run down of what they have on stock. We went on a test drive on a pre-owned LR3. I am very impressed how knowledgeable Nikki is about the Land R me a run down of what they have on stock. We went on a test drive on a pre-owned LR3. I am very impressed how knowledgeable Nikki is about the Land Rovers. Her long career and experience with customers showed thru the entire process I went thru buying a car at Land Rover Houston North. Nikki is very courteous professional and willing to not only meet but to exceed customer’s expectations. There were no hassle at any moment, and that is what establishes the difference from buying a vehicle somewhere else. All the Financing Staff at LR Houston North went the extra-mile to obtain the best interest rate available. I picked up my vehicle today (Memorial Day). I am way satisfied on the outcome. My appreciation and respect to Nikki and her team. They really made things happen. Next time when I find myself searching for another vehicle I will not hesitate to knock on their door first. Thank you all. OJM More