Land Rover Houston North

I have been to many dealerships in my time, but this delearship was the best by far. Steve Muffley was my salesperson and was beyond helpful and extremely knowledgable. He truly made my experience enjo delearship was the best by far. Steve Muffley was my salesperson and was beyond helpful and extremely knowledgable. He truly made my experience enjoyable, I only wish all sales people were like him. I will reccomend this dealership and Steve to my friends. More

It was a great experience! The sales consultant was dedicated to her job as of being on time and valued her customer. She spend extra time to locate a 2010 Range Rover Sport w/lux package blk int./ext. dedicated to her job as of being on time and valued her customer. She spend extra time to locate a 2010 Range Rover Sport w/lux package blk int./ext., it was a rare vehicle due to limited production. I strongly recommend my family and friends to make their next vehile purchase at this dealer. More

I went to this dealership to check out a pre-owned vehicle that had been advertised on the internet. I spoke with Anthony by telephone before coming and found him very friendly and helpful. Upon arriv vehicle that had been advertised on the internet. I spoke with Anthony by telephone before coming and found him very friendly and helpful. Upon arriving at the dealership, I was impressed with the establishment and the professionalism of the staff. I was especially impressed with Anthony who was professional, personable, and who easily answered all of my questions concerning the vehicle. I also got an excellent deal!!! I would highly recommend this dealership; and if you visit, talk to Anthony---He won't steer you wrong. More

To whom it may concern. This is a word of advise when To whom it may concern. This is a word of advise when purchasing a used car at Land Rover Houston-North. This is applied when one is having your ca To whom it may concern. This is a word of advise when purchasing a used car at Land Rover Houston-North. This is applied when one is having your car either repaired or dropped-off for service. Be aware about existing warranty on the vehicle, additional extended warranties and what is really covered. I am extremely disappointed especially on level of tolerance and how receptive the management treats their customers in determining whether your problem is cover or not ondur exixting protection plans on your vehicle. It is a total different experience from purchasing a car, which I had an excellent one. The Service Manager was very impolite not leaving you any options available although I was not at fault. This issue was a result of a poorly work done before the vehicle was sold to me, and two months later the imperfections starting showing. I did refer this issue to the person above mentioned. Instead, his attitude was rather critical and negative toward the vehicle and my persona (he really had forgotten that the staff under his supervision performed job). I was blown-off completely, in a very rude way. It made it clear that one really end-up paying in service, what you saved on the purchased of the vehicle. In order to escalate the issue properly and professionally, I decided to call his Supervisor. Unfortunately and "apparently" this gentleman was not at his office, so I left a courtesy message with a brief explanation on my problem. He never returned my calls. I am professional in the management and executive level. My complaint is not based on monetary issues. It is rather focused on the attitude, and lack of customer satisfaction on this individuals in that organization. I am the type of professional that when credit is due I do certainty take the time to give it. But also it goes the other way, such this this case. I can understand that these individuals have heard any excuse there is from people trying to get away with wrong-doing. I am taking my time to feedback to you, and to advise that I took my vehicle to another Land Rover location, and their curtesy and attitude was totally oposite from the one experience at Land Rover Houston-North. My issue was taken care of without hesitation. Also it is showed in this opportunity that the concept of "Customer Satisfaction" for Land Rover Houston-North is just rhetoric.....Good day More

The sales persons were extremely helpful and courteous. Although i do not think this is standard but my buying experience was however marred by the excessively long wait time in sorting paperwork. I believ Although i do not think this is standard but my buying experience was however marred by the excessively long wait time in sorting paperwork. I believe this could have been pre-sorted before my arrival to reduce the wait time. More

I found the dealership and my sales consultant, Steve Muffley, to be incredibly helpful in finding a pre-owned Land Rover that met the criteria I had specified. In addition, he worked around my schedule Muffley, to be incredibly helpful in finding a pre-owned Land Rover that met the criteria I had specified. In addition, he worked around my schedule to complete the sale, including staying past normal business hours. Overall the dealership was timely and had great service. More

Excellent experience with the dealership and particularly our salesman, Carson Bryant. Our son had bought a Land Rover from him and recommended we do the same..he was right on, as Carson gave us the very bes our salesman, Carson Bryant. Our son had bought a Land Rover from him and recommended we do the same..he was right on, as Carson gave us the very best service. We were missing our cup inserts and Carson worked to get those sent to us immediately. All personnel were friendly. We got a very fair price for our trade-in's and we also feel that the sales price of our Land Rover was fair. More

Vehicle was priced to move. The staff was courteous and efficient. (No surprises in the end). We purchaced a used vehicle (Modestly priced Mustang) from the dealership and were treated as if we had purch efficient. (No surprises in the end). We purchaced a used vehicle (Modestly priced Mustang) from the dealership and were treated as if we had purchased a land Rover or a Jaguar. Dealership was clean and comfortable. I sure enjoyed the free coffee from the delux multi-product coffee/capacino/latte machine. The "lodge" look of the Rover dealership was warm and relaxing. We'll be back just as soon as we can afford a Jaguar, Range Rover or another modestly priced Mustang. Rob Hunsaker More

Joshua was very friendly and not pushy when it comes to selling a car. He was willing to go the extra mile to get exactly what I wanted. The trade in value was exactly what I was wanting to hear, which mad selling a car. He was willing to go the extra mile to get exactly what I wanted. The trade in value was exactly what I was wanting to hear, which made the process even smoother. I will tell my friends about this dealership for their future needs. More

All of the dealership's staff that I worked with were very friendly and helpful. The dealership was great at keeping us informed throughout the order, purchase and finance process for our new Range Rove very friendly and helpful. The dealership was great at keeping us informed throughout the order, purchase and finance process for our new Range Rover. This is our 7th Land Rover vehicle but it was out first experience with this dealer and we are completely satisfied. More