Land Rover Houston North

HORRIBLE!!! My husband and I just left this dealership. Not only did we not purchase the vehicle we went looking for, no one even acknowledged us. We sat in 3 dif My husband and I just left this dealership. Not only did we not purchase the vehicle we went looking for, no one even acknowledged us. We sat in 3 different vehicles and not one salesperson asked if we were being helped. I was so disappointed that I told my husband that I was ready to leave. Customer service is terrible!!! I received better service at Car Max. As a matter of fact, 'VIC', a young man that works in the back, offered more assistance than the salesperson. More

off market brake pads and rotors installed Immediately after purchase a used Volvo, my air conditioner did not work. This was repaired after 4 to 5 visits, and only after taking to Volvo for s Immediately after purchase a used Volvo, my air conditioner did not work. This was repaired after 4 to 5 visits, and only after taking to Volvo for service. Now, after less than 9,000 miles driven, the brakes squeak and must be replaced. Why? Because the dealership installed "off market" brake pads and rotors, not Volvo parts. The dealership has refused to credit for either parts or labor by Volvo service. I suggest anyone who is considering service for a car, not Jaguar or Land Rover, go to another dealership service department. More

Don't ever go to this dealership We have bought 3 range rovers from this dealership. Sales side is good to work with. The service side is the absolute worst. We will not be buying or We have bought 3 range rovers from this dealership. Sales side is good to work with. The service side is the absolute worst. We will not be buying or servicing another vehicle from them again. We were made to feel like it was our fault that there were recalls. Every one is extremely rude and has no idea how to treat a customer that has spent well over 300k More

Worst Service Department I have ever had to deal with On the sales side they were friendly and did go out of their way to sell us the car we wanted. But that is when the nightmare started. We have not h On the sales side they were friendly and did go out of their way to sell us the car we wanted. But that is when the nightmare started. We have not had a single service visit that didn't take at least one follow up visit. A good example is the last one about 3 weeks ago. We took our Evoque in for an $800 service. Within 3 days the service engine light comes on. To get that fixed it has to be at the dealerships convenience. We are waiting on a call back from the service manager. But from previous experience he will never call back. Not the first time this has happened. On a previous problem, I was even on a conference call with the Service Manager, Sale Manager, etc. They promised to look into the problem. I sent them the service records and never heard back. This bad experience goes on and on. Do not by your Jag or Land Rover from this dealership. More

What a treat. Even with the construction we felt well taken care of. Sorry BMW. Definitely top recommendation. We will be back for future purchases taken care of. Sorry BMW. Definitely top recommendation. We will be back for future purchases More

Everyone says go to the North Store. We have been servicing our Jag for years at the other two locations in Houston. After suffering through all the games while trying to purchase a new LR4, we final servicing our Jag for years at the other two locations in Houston. After suffering through all the games while trying to purchase a new LR4, we finally took their advice. What a difference! Adam was straightforward, no games, and sent us home happy with a new car. We now service both vehicles here as we'll. More

Worst landrover dealership for both sales and service. We live in The Woodlands so this is closest to us. First tried to buy a new LR4 but they said silver was hard to find. We went home did quick Internet s live in The Woodlands so this is closest to us. First tried to buy a new LR4 but they said silver was hard to find. We went home did quick Internet search and found it in Dallas and drove 3 hrs to pick up. Next month tried to buy a new range rover for my husband but sales manager was awful and playing games with financing like we are idiots so he purchased his car next day from Katy dealership. I tried to have LR4 serviced at this location and same circus. 1 1/2 days in servicing with dirty loaner car just to get out to find item they "fixed" was leaking the very next morning all over my driveway. They claimed to have performed a complete 1 year service check as well but still leaking. Took car back in and waited 2 hours when they new I was in hurry. It was done but just sitting in back. When I complained again they said it was coming around. 10 min later I had to walk around myself and tell the guy wiping it I don't have time for a wash especially when it is sprinkling outside. So painful. More

One of the most non professional car dealers I have ever visited. The sales person (Adam) was berated in front of me by the pre-owned manager Rafael. Old car tatics that you would not expect from a high lin visited. The sales person (Adam) was berated in front of me by the pre-owned manager Rafael. Old car tatics that you would not expect from a high line dealer. My trade went up by $5,000 by the time I left, and the price had dropped by $4,000. They sent the sales guy back and forth 6 times before the pre-owned manager came out with an attitude. I never asked for anything more than what they had advertised so WHY ALL THE GAMES??? I purchased at the location in town on Old Katy Road instead, no games, best deal first time out from a great guy named Carson. He said he sees this all the time from the store up north. Finally, as a business man myself I thought the GM would want to know. WRONG. How this guy became in charge of anything other than a garage sale I wonder. He had nothing to say, just sat there on the phone like a bump on a log. Then said if I had not purchased at the other store he would have had more concern. REALLY? No wonder they attract talent like Carson at the other location, who would want to work for this guy other than his angry used car manager and Adam who didnt know anything about the car he showed me. Wow....lost cause. Save time money and frustration, buy something else, or from someone else! RUN!!!! More