Jaguar Land Rover Houston Central - Service Center

I purchased my Land Rover at this dealership in 2005 and got excellent support in the purchase of the car and my initial dealings with service. Between 2006 and early 2008, I had really bad experiences wit got excellent support in the purchase of the car and my initial dealings with service. Between 2006 and early 2008, I had really bad experiences with the service department. They wouldn't return voice messages whether it was to set a up new appointment or even if my vehicle was in the shop. I even had situations where I would leave my vehicle for work and the work would not be complete when I got it back. I bet you are wondering why I gave them a good rating aren't you. Starting in 2008, I've had very good service and support. They set up an external scheduling service for making appointments. The service techs return your calls and do so promptly. The work is done right. The first time. More

I had my worst service experience with this dealership. They are not worthy of the Land Rover name. Houston is the 4th largest city in America and guess what…you have only one other choice! That is to go They are not worthy of the Land Rover name. Houston is the 4th largest city in America and guess what…you have only one other choice! That is to go to the Land Rover North Houston…which is owned by the same folks. This is a no win situation for Land Rover owners. I caution all Land Rover owners to beware of the service department…especially if you did not purchase your car at the servicing dealership. More