Land Rover Houston Central

I expect better overall service with the Land Rover brand The dealership is small and cramped, and out of date. Service team People helpful but do not call you back when they committed to. On the 2 occasions The dealership is small and cramped, and out of date. Service team People helpful but do not call you back when they committed to. On the 2 occasions I have taken my vehicle for service, I have had to follow up to find out the status of the service. The loaner vehicles are dirty, on both occasions the car looked like it was not wiped down inside, I found a granola wrapper in the first one. Very expensive, tire rotation is $90, which you can pay $40 at Discount Tire and alignment is $189 versus $89 at Firestone. Disappointed. I have owned other luxury brands, Lexus and Mercedes and the service is much better. More

Great working with the team at Jaguar/LR Houston Central Great experiance for my Internet purchase of used Mercedes. Particularly helpful were Yong in Sales and Terri in Finance. Vehicle was ready on my arri Great experiance for my Internet purchase of used Mercedes. Particularly helpful were Yong in Sales and Terri in Finance. Vehicle was ready on my arrival and as advertised. More

Buying was good, service not so much Why I won’t have another Jaguar and it isn’t due to the quality of the car. It is due to the service at Jaguar Houston Central Early December 201 Why I won’t have another Jaguar and it isn’t due to the quality of the car. It is due to the service at Jaguar Houston Central Early December 2016 my 2013 Jaguar XK told me it needed new brake pads so I made a service appointment. After taking the care in on December 19, I was told it would take a couple hours so I decided to wait. An hour or so later they came out and said they noticed the water pump was leaking and since it was under warranty they were just going to fix that. This meant the car wouldn’t be ready until the next day so they took me home. This was no issue or hassle to me at all. So far I was still very happy with the dealership. The next day I got a call that they were having trouble getting the water pump off so it may take a couple days. They offered to get me a loaner car which I took them up on. Again, so far I was still happy with them. The next day(12/21) I received a call that they had broken a boldttrying to get the water pump off and were trying to determine the best way to go forward. It would be another few days. Now I am not so happy because this wasn’t a quality issue with the car but human error in breaking the bolt. But I do understand that sometimes things happen. The service rep informed me on 12/22 that they were needed to take the engine out of the car to attempt drilling the bolt out of the engine block. The engine in my car needed removed due to human error which seriously concerned me. The engine was sent to a machine shop to remove the bolt and when it was returned around 1/23, the service rep informed me the service manager wasn’t happy with the repair and that I would probably need a new engine. Then on 2/2 they called to tell me my car would be ready the next day and they were able to put the original engine back in. Here is the part where I have lost all faith in the service at this Jaguar dealer and in the car maker itself since they allow this to happen. I wanted the service center to provide an extended warranty on the engine/drivetrain since the engine was removed due to human error on their part. The service manager refused and then would not even offer to SELL me a warranty since my car was now under 3 months of the original warranty expiring. My car was NOT 3 months away from the original warranty expiring when they broke the bolt, but was when they finally had a resolution. If they had confidence in their repair, an extended warranty is a pretty cheap way for them to stand behind their work. But they would not which is an indication of how they think this will hold up. My wife and I tend to keep our cars 7-10 years and since Jaguar doesn’t make the XK anymore, I fully intended to keep it a long time. My wife has been a long time Mercedes Benz owner but was considering the F-Type. I had been a Jaguar proponent since purchasing the XK. Both of these things have now changed due to this service experience. I will go back to being a Porsche customer and my wife will probably stay a Mercedes owner going forward. I will make sure I express my feelings about Jaguar, based on the service experience to anyone I can. By not standing behind their work and putting the full risk on me they have lost me as a potential customer and have turned my positive feelings about the car into extremely negative feelings. Feelings that I will not hesitate to share whenever I have the opportunity. This experience was not due to the quality of the car, but to human error by the service department. And they refused to stand behind that work with any warranty and refused to offer me a warranty I could purchase. That tells me a lot. I have no complaints about Renee the service advisor. She did what she could. More

Service Great Customer Service! I will recommend my family and friends to visit! Michael is efficient and takes great care of my vehicles. The staff is always Great Customer Service! I will recommend my family and friends to visit! Michael is efficient and takes great care of my vehicles. The staff is always friendly! More

Bought a new car from them Process was simple, quick, and no high pressure push for extras like gamma ray warranties and blinker fluid replacement. My salesperson Donna has be Process was simple, quick, and no high pressure push for extras like gamma ray warranties and blinker fluid replacement. My salesperson Donna has been great even when I have called with dumb questions! More

Jaguar Central Houston doesn't service Jaguars!!!! I just called Jaguar Central Houston's service department to make an appointment to have the (disintegrated) front upper shock mounts replaced on my 2 I just called Jaguar Central Houston's service department to make an appointment to have the (disintegrated) front upper shock mounts replaced on my 2001 XK8 (which only has 21K miles on it), and I was told that they do not work on Jaguars that are over 10 years old!! I asked since when have they not worked on Jaguars older than 10 years, because I have had my 2001 XK8 repaired and serviced at Jaguar Central Houston since 2011. Unbelievable that a Jaguar Dealship doesn't work on Jaguars!!! Well I certainly won't be taking my Landrover to this dealer any longer and will never consider buying a new car from them. More

Great Customer service We bought our LR4 from Land Rover central couple of months ago and I must say we are extremely happy and pleased about the service. David Feliciano he We bought our LR4 from Land Rover central couple of months ago and I must say we are extremely happy and pleased about the service. David Feliciano helped us in all the process and he is the BEST . He still answers our questions and helps us setup appointments for servicing and detailing.Thanks David and LandRover Central. More

Beyond Expectations Recently, I purchased a Jaguar 2015 F-Type from Carson Bryant at this dealership. Overall, this was an excellent experience and I felt well taken care Recently, I purchased a Jaguar 2015 F-Type from Carson Bryant at this dealership. Overall, this was an excellent experience and I felt well taken care of. Carson Bryant was very knowledgeable in the product and was able to satisfy essentially every concern that I had regarding the purchase of this car. Carson Bryant and this dealership went out of their way to successfully make me happy in all aspects of this purchase. Actually, in my opinion, they went beyond my expectations correcting some concerns that I had that were identified and pointed out to them after I took delivery of the car. They did not have to do this but they did without any hesitation or resistance. How this car looked at the end was as important to them as it was to me - regardless of whether the deal was still open or closed. Bottom line - My happiness was important to them. For this, I am extremely grateful. Randy, the Pre-Owned Manager, was very fair and Vy Nuyen in Finance was very professional. I would strongly recommend Carson Bryant and this dealership without any hesitation. More

Great Experience! Had an awesome experience searching and buying vehicles from Patrick Cummins. Purchased one on March 2015 and had such a wonderful experience went bac Had an awesome experience searching and buying vehicles from Patrick Cummins. Purchased one on March 2015 and had such a wonderful experience went back for another vehicle June 2015. He made sure to take the time to answer all of our questions and concerns. Definitely love having someone so knowledgeable explain not only the benefits of certain cars, but the difference between them. He helped us find the perfect vehicles for our needs. Patrick Cummins is outstanding! More

Great Experience! Had an awesome experience searching and buying vehicles from Patrick Cummins. Purchased one on March 2015 and had such a wonderful experience went bac Had an awesome experience searching and buying vehicles from Patrick Cummins. Purchased one on March 2015 and had such a wonderful experience went back for another vehicle June 2015. He made sure to take the time to answer all of our questions and concerns. Definitely love having someone so knowledgeable explain not only the benefits of certain cars, but the difference between them. He helped us find the perfect vehicles for our needs. Patrick Cummins is outstanding! More