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Land Rover Houston Central
Houston, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 PM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 334 reviews
Sales manager issues One of the first things the sales manager said to me was that there is a disclaimer on the ad. The disclaimer says: Cars.com disclaimer: The informa One of the first things the sales manager said to me was that there is a disclaimer on the ad. The disclaimer says: Cars.com disclaimer: The information on vehicles provided in these services is supplied by the seller or other third parties. Cars.com is not responsible for the accuracy of such information. Cars.com provides this service and materials without representation or warranties of any kind, either expressed or implied. I told him there are things listed in the vehicle that aren’t actually in the vehicle. He said the people who do the ads look up the VIN and then list what is in it, I told him that I don’t think they checked the VIN because if they had they would of known what is in the vehicle. I believe, they saw Anniversary Edition and went with the first one that came up, which is the top of the line Anniversary Edition. I know of 2 different Anniversary Edition. Each of them have different equipment in them. I tried to show him the 2 different Anniversary Editions but he didn’t want to see the differences. He told me again that they ran the VIN number. Then I tried to show him the sale ads. He took the 2 ads I had and then saw the Cargurus ad and said they don’t do cargurus, that they took the ad from cars.com and listed it to make it look like they had more than they really had. I mentioned that the price of the van included those items listed in the ad, and he said “No it doesn’t, that is the price of the van.” I told him that they listed the van with those items and that they were not in the van but if they gave me a stereo with a Navigation system in it I would call it even. He said that they won’t do that .He also said that they were going out of their way to accommondate me again with touching up the bad spots on the van. He had the attitude like he did a bunch of things for me, which he didn’t, other than touching up the back of the van. To sum up with my talk to the sales manager: He lied to me 4 times in about a 10 minute talk and then he asked the salesman Elton, “how much longer until her van is done” Elton said he would check on it but thought it should be almost done. I was there over an hour after that. The lies: 3 times telling me that the people in charge of the sale ad information ran the VIN number, 4th lie was that “equipment list I the vehicle does not put more cost to the vehicle. I went to the Chrysler web site and ran the VIN for that van and got the equipment list for that van. No Navigation system listed. No Dual DVD/Blue Ray listed and no 3rd row 9” VGA screen listed. So if they ran the VIN they would of seen that. I got the feeling the Sales Manager wanted me out of the Dealership because I challenged him about the False Sale Ad. I wanted out of there just as bad. A couple of days before my talk with the Sales Manager, he had sent my husband an email thanking him for his purchase and that he would like to make sure that we are happy, if not please let him know and he would see about making it happen. WHAT A JOKE. B- rating at BBB More
Very poor communication and follow up Primary reason to bring in my range rover supercharge was because when driving vehicle for 30 minutes on highway then letting of gas, the vehicle star Primary reason to bring in my range rover supercharge was because when driving vehicle for 30 minutes on highway then letting of gas, the vehicle starts missing really bad, jerks severely due to missing, loss of speed and ability to increase speed making it extremely dangerous to drive. It appears that the injectors are being choked off from gas which could be a gas or injection regulator as I found out by searching online. When I took in the vehicle they said they could not find why this was happening and could not duplicate it, however they were able to do the service that was due, which never was indicated with any warning in the vehicle. I assured them it was a major problem, however they didn't do anything about it. I left the dealership and before I got home it was missing bad again. I called service rep "Jay" who put me on phone with head mechanic who said they probably needed to drive it longer to duplicate what was happening and that they couldn;t fix something they can't duplicate. So I told them I needed to bring it back in however I would need a loaner vehicle or rental which they said ok and transferred me to another line where I was on hold for 45 min and no one ever came on. I tried again and nothing again. No one ever called me back. The vehicle continues the missing today. I called to let them know I was bringing it back in today and requested a rental or loaner, which I was told they did not have anything. So I was told the service rep would call me after lunch. I now have to take it in, find a ride, and hope they will fix it and not try to charge me an arm and leg for their inability to diagnose an issue of their vehicle. Luxury vehicle, over priced, poor performance, terrible customer service, 2 re-calls already. I drive mercedes and will go back to them and never purchase a Land Rover product again. This is a reflection of ownership and general management. Very disappointed. More
Service As always Michael took very good care of me and my 2016 Rover. It hasn't always been the best with the LR Brand, but ever since Michael has been my se As always Michael took very good care of me and my 2016 Rover. It hasn't always been the best with the LR Brand, but ever since Michael has been my service tech...life has been good! More
Never have loaner car available as promised I have had a scheduled appointment with Jaguar promising a loaner car. They made me wait both times for 2 weeks for an appointment stating that this I have had a scheduled appointment with Jaguar promising a loaner car. They made me wait both times for 2 weeks for an appointment stating that this is when a loaner would be available. Well, to my surprise when I get there they tell me that the loaner cars are not back. Then because the service is gonna take much more than 2 to 3 hours I have to reschedule. They are only willing to shuttle you up to 12 miles. Management didn't do anything about it after taking off from work both times. Car is still not repaired.Service advisor promised to call when part was in never received a call. I had to call them to check to see if the part was in. Now still waiting on appointment, which means taking another day off from work.I can't wait to get my car serviced. I will trade it in and never buy a another Jaguar. More
I expect better overall service with the Land Rover brand The dealership is small and cramped, and out of date. Service team People helpful but do not call you back when they committed to. On the 2 occasions The dealership is small and cramped, and out of date. Service team People helpful but do not call you back when they committed to. On the 2 occasions I have taken my vehicle for service, I have had to follow up to find out the status of the service. The loaner vehicles are dirty, on both occasions the car looked like it was not wiped down inside, I found a granola wrapper in the first one. Very expensive, tire rotation is $90, which you can pay $40 at Discount Tire and alignment is $189 versus $89 at Firestone. Disappointed. I have owned other luxury brands, Lexus and Mercedes and the service is much better. More
Great working with the team at Jaguar/LR Houston Central Great experiance for my Internet purchase of used Mercedes. Particularly helpful were Yong in Sales and Terri in Finance. Vehicle was ready on my arri Great experiance for my Internet purchase of used Mercedes. Particularly helpful were Yong in Sales and Terri in Finance. Vehicle was ready on my arrival and as advertised. More
Buying was good, service not so much Why I won’t have another Jaguar and it isn’t due to the quality of the car. It is due to the service at Jaguar Houston Central Early December 201 Why I won’t have another Jaguar and it isn’t due to the quality of the car. It is due to the service at Jaguar Houston Central Early December 2016 my 2013 Jaguar XK told me it needed new brake pads so I made a service appointment. After taking the care in on December 19, I was told it would take a couple hours so I decided to wait. An hour or so later they came out and said they noticed the water pump was leaking and since it was under warranty they were just going to fix that. This meant the car wouldn’t be ready until the next day so they took me home. This was no issue or hassle to me at all. So far I was still very happy with the dealership. The next day I got a call that they were having trouble getting the water pump off so it may take a couple days. They offered to get me a loaner car which I took them up on. Again, so far I was still happy with them. The next day(12/21) I received a call that they had broken a boldttrying to get the water pump off and were trying to determine the best way to go forward. It would be another few days. Now I am not so happy because this wasn’t a quality issue with the car but human error in breaking the bolt. But I do understand that sometimes things happen. The service rep informed me on 12/22 that they were needed to take the engine out of the car to attempt drilling the bolt out of the engine block. The engine in my car needed removed due to human error which seriously concerned me. The engine was sent to a machine shop to remove the bolt and when it was returned around 1/23, the service rep informed me the service manager wasn’t happy with the repair and that I would probably need a new engine. Then on 2/2 they called to tell me my car would be ready the next day and they were able to put the original engine back in. Here is the part where I have lost all faith in the service at this Jaguar dealer and in the car maker itself since they allow this to happen. I wanted the service center to provide an extended warranty on the engine/drivetrain since the engine was removed due to human error on their part. The service manager refused and then would not even offer to SELL me a warranty since my car was now under 3 months of the original warranty expiring. My car was NOT 3 months away from the original warranty expiring when they broke the bolt, but was when they finally had a resolution. If they had confidence in their repair, an extended warranty is a pretty cheap way for them to stand behind their work. But they would not which is an indication of how they think this will hold up. My wife and I tend to keep our cars 7-10 years and since Jaguar doesn’t make the XK anymore, I fully intended to keep it a long time. My wife has been a long time Mercedes Benz owner but was considering the F-Type. I had been a Jaguar proponent since purchasing the XK. Both of these things have now changed due to this service experience. I will go back to being a Porsche customer and my wife will probably stay a Mercedes owner going forward. I will make sure I express my feelings about Jaguar, based on the service experience to anyone I can. By not standing behind their work and putting the full risk on me they have lost me as a potential customer and have turned my positive feelings about the car into extremely negative feelings. Feelings that I will not hesitate to share whenever I have the opportunity. This experience was not due to the quality of the car, but to human error by the service department. And they refused to stand behind that work with any warranty and refused to offer me a warranty I could purchase. That tells me a lot. I have no complaints about Renee the service advisor. She did what she could. More
Service Great Customer Service! I will recommend my family and friends to visit! Michael is efficient and takes great care of my vehicles. The staff is always Great Customer Service! I will recommend my family and friends to visit! Michael is efficient and takes great care of my vehicles. The staff is always friendly! More
Bought a new car from them Process was simple, quick, and no high pressure push for extras like gamma ray warranties and blinker fluid replacement. My salesperson Donna has be Process was simple, quick, and no high pressure push for extras like gamma ray warranties and blinker fluid replacement. My salesperson Donna has been great even when I have called with dumb questions! More
Jaguar Central Houston doesn't service Jaguars!!!! I just called Jaguar Central Houston's service department to make an appointment to have the (disintegrated) front upper shock mounts replaced on my 2 I just called Jaguar Central Houston's service department to make an appointment to have the (disintegrated) front upper shock mounts replaced on my 2001 XK8 (which only has 21K miles on it), and I was told that they do not work on Jaguars that are over 10 years old!! I asked since when have they not worked on Jaguars older than 10 years, because I have had my 2001 XK8 repaired and serviced at Jaguar Central Houston since 2011. Unbelievable that a Jaguar Dealship doesn't work on Jaguars!!! Well I certainly won't be taking my Landrover to this dealer any longer and will never consider buying a new car from them. More