Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Land Rover Hilton Head - Service Center
Hardeeville, SC
87 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
87 Reviews of Land Rover Hilton Head - Service Center
Sort by
October 20, 2022
Good morning. My name is Jason Gillespie. I am almost 50. I’ve have loved LR’s all my life, and have always wanted one. I retired from the Army 4 years ago, an My name is Jason Gillespie. I am almost 50. I’ve have loved LR’s all my life, and have always wanted one. I retired from the Army 4 years ago, and was able to purchase one last year. It has been great. 2016 LR4. The dashboard has been coming apart. Just the stitching. Then a small rock hit my windshield and cracked it across my line of line of site. I have needed a recall repaired, new brakes and rotors and an oil change. The windshield was broken July 21st. My issue is that I have called several times to try to schedule these repairs. I have had no luck. My calls have not been returned, I have not been able to get in to have the recall repaired or any of the other things that need to be done specifically the windshield. I live in Savannah so I travel to LR Hardeeville/Hilton Head South Carolina. Which is about an hour. So I can’t just drop in and face to face with someone. Although I have taken my LR there to be serviced before. No problems then. I have spoken with Leslie in the service department. She has not returned my calls. Our last conversation she was going to get a price on the windshield and call me back. That was the 4th time I had called her about this and had the same conversations each time. Very frustrating. I asked her not to forget about me. When she did, I called to speak with the manager Howard. He called and left a voicemail. I called him back and left a voicemail and I have not heard anything back from him. I have all my call records. This is not the experience I wanted with LR. I am very very frustrated. My brakes are now shaking and the crack in the windshield has spread from one side to the other, and I’m almost 2000 miles an oil change. And the Recall has not been repaired. I was really wanting to order the new RR sport for my wife, but after this experience this may be my first and last Land Rover. Really breaks my heart. More
by jmedic73
Employees Worked With
Howard and Leslie
August 31, 2022
I really only worked with Melissa who was fantastic. Every quote was right on, the time estimates were right on, and the work done was good quality. I have an LR3 and LR4 and the Land Rover dealer is Every quote was right on, the time estimates were right on, and the work done was good quality. I have an LR3 and LR4 and the Land Rover dealer is often (but not always) more expensive to have work done, so I pick my battles. I've never been disappointed. More
by triddell
Employees Worked With
Melissa
October 13, 2020
I had purchased a new Landrover Discovery 2020 in Florida. On the way north to my home, having possession less than 24 hours the engine died in Brunswick, Georgia. John, the service manager at Hilton Florida. On the way north to my home, having possession less than 24 hours the engine died in Brunswick, Georgia. John, the service manager at Hilton Head Landrover was alerted the car was being towed to their dealership. We waited over 4 hours for Landrover Roadside Emergency to arrange a tow. I finally called a towing service that came to us in 15 minutes. During those four hours John expressed his concern for myself and my daughter’s welfare being stuck on the side of the road waiting for a tow truck. Once we and the car arrived he took us under his wing to make sure we were comfortable. He knew EXACTLY what the problem with the car was, fortunately and easy fix. He expedited our trip interruption claim. He could not have been more thoughtful, caring and competent in the repair. I shall be ever grateful for his concern and his quick knowledge of the needed repair. Thank you, thank you! More
by Graham Allen
Employees Worked With
John, Service Manager
September 27, 2020
Excellent service , professional, friendly and pricing was greatly appreciated. I would absolutely use there services again and highly recommend to my friends and family in the future. was greatly appreciated. I would absolutely use there services again and highly recommend to my friends and family in the future. More
by Golferguy2247
Employees Worked With
Liege west
March 03, 2020
Sensor Repalcement Very friendly, efficient service! Part had to be ordered and it arrived within a day. Also loved how clean the car was when we got it back! Very friendly, efficient service! Part had to be ordered and it arrived within a day. Also loved how clean the car was when we got it back! More
by riders
Employees Worked With
leigh
February 18, 2020
Outstanding service experience. Service advisor was wonderful. Could not have been more helpful when I really needed help. Will definitely use again. Thank you very much wonderful. Could not have been more helpful when I really needed help. Will definitely use again. Thank you very much More
by John.brock
Employees Worked With
Service advisor
January 28, 2020
We had a great experience. Leigh West our service person was fantastic...responsive, professional, and knowledgeable. Probably the best service experience we’ve had anywhere in a very long time. was fantastic...responsive, professional, and knowledgeable. Probably the best service experience we’ve had anywhere in a very long time. More
by jdbeckham
Employees Worked With
Leigh West
January 10, 2020
I like to take my car there for service because of customer service and the friendly assistant Good understanding and the way of taking care of the customers customer service and the friendly assistant Good understanding and the way of taking care of the customers More
by aliadwan5959
Employees Worked With
Steve hooker
October 29, 2019
The service person was very good and explained the service required very thoroughly. I am always shocked by the about of your labor rate. The service person told me the work I needed done on this vis service required very thoroughly. I am always shocked by the about of your labor rate. The service person told me the work I needed done on this visit or my next one. He mentioned it would take about 1.5 to 2 hours to do. Your total labor rate was over $600. That is way too much for an automobile repair. More
by John
Employees Worked With
Steve
August 15, 2019
Service After The Sale I purchased a Land Rover in June 2019. On the 3rd day after I bought it, the low coolant light came on. A few weeks later, I took a road trip. AC q I purchased a Land Rover in June 2019. On the 3rd day after I bought it, the low coolant light came on. A few weeks later, I took a road trip. AC quit working, CD player wouldn’t work, CD wouldn’t eject. A different problem almost every day. I called while I was on the road and scheduled a service appointment. I asked that they keep until everything was checked thoroughly. Less than 24 hours later, I got a call that it was ready. Less than a week after picking up, the Bluetooth phone pairing quit working. The only response I get is bring it back. Peacock seems to think this is normal for a $50k+ car. More
by Joan
Employees Worked With
Chris the GM, the service department.
