Land Rover Hilton Head - Service Center

Went in for annual service. Kristin Robbins exceeded my expectations. She was extremely professional, detailed and a real pleasure to work with. A much improved experience from Kristin Robbins exceeded my expectations. She was extremely professional, detailed and a real pleasure to work with. A much improved experience from my service visit last year. She is a true asset to the department and dealership. More

All the people that work there are friendly and helpful. Will keep using this dealership. Will keep using this dealership. More

Service was fine. Original appt was for Monday 1/9 but pickup driver didn’t show Needed my car back by 3:00 pm that day so had to postpone until Tuesday. Not a probl Original appt was for Monday 1/9 but pickup driver didn’t show Needed my car back by 3:00 pm that day so had to postpone until Tuesday. Not a problem. Picked up Tuesday 1/10 and returned after service was completed. More

Scheduled service completed on time and future servicing needs evaluated and discussed. Staff makes you feel like a guest rather than another customer. Land Rover has been my service dealer since 2006 and needs evaluated and discussed. Staff makes you feel like a guest rather than another customer. Land Rover has been my service dealer since 2006 and has never been less than perfect. More

Service is excellent. Detailed follow up to see if I was happy with work. Thank you Detailed follow up to see if I was happy with work. Thank you More

I was in the showroom for 2. 5 hr waiting for my car to be serviced. I spent some time looking at the Jags and the Defender with great interest. I asked about other Defenders and 5 hr waiting for my car to be serviced. I spent some time looking at the Jags and the Defender with great interest. I asked about other Defenders and even though there seemed to be 5-10 sales people wandering around no one seemed interested in helping me. I was told they were out on the lot. I went and looked. I looked at the blue Ferrari. Everyone appeared to be unhappy. No smiles. How do you sell a car? Do you expect customers to beg to be helped? The ‘cabin air filter’ can be purchased on line for $20. The time to install is about 5 minutes. Your charge was $148. I will probably not be back. More

I would live to say only the service center is excellent but the whole team is exceptional highly recommend you purchase your next vehicle with them you won't regret it i promise but the whole team is exceptional highly recommend you purchase your next vehicle with them you won't regret it i promise More

After having this leased vehicle for 7 months, they should have tried to have corporate offset some of the monthly lease payments while waiting for the issues to be fixed. Only employee who really s should have tried to have corporate offset some of the monthly lease payments while waiting for the issues to be fixed. Only employee who really showed a concern was the service adviser, Kristin. More

Good morning. My name is Jason Gillespie. I am almost 50. I’ve have loved LR’s all my life, and have always wanted one. I retired from the Army 4 years ago, an My name is Jason Gillespie. I am almost 50. I’ve have loved LR’s all my life, and have always wanted one. I retired from the Army 4 years ago, and was able to purchase one last year. It has been great. 2016 LR4. The dashboard has been coming apart. Just the stitching. Then a small rock hit my windshield and cracked it across my line of line of site. I have needed a recall repaired, new brakes and rotors and an oil change. The windshield was broken July 21st. My issue is that I have called several times to try to schedule these repairs. I have had no luck. My calls have not been returned, I have not been able to get in to have the recall repaired or any of the other things that need to be done specifically the windshield. I live in Savannah so I travel to LR Hardeeville/Hilton Head South Carolina. Which is about an hour. So I can’t just drop in and face to face with someone. Although I have taken my LR there to be serviced before. No problems then. I have spoken with Leslie in the service department. She has not returned my calls. Our last conversation she was going to get a price on the windshield and call me back. That was the 4th time I had called her about this and had the same conversations each time. Very frustrating. I asked her not to forget about me. When she did, I called to speak with the manager Howard. He called and left a voicemail. I called him back and left a voicemail and I have not heard anything back from him. I have all my call records. This is not the experience I wanted with LR. I am very very frustrated. My brakes are now shaking and the crack in the windshield has spread from one side to the other, and I’m almost 2000 miles an oil change. And the Recall has not been repaired. I was really wanting to order the new RR sport for my wife, but after this experience this may be my first and last Land Rover. Really breaks my heart. More

I really only worked with Melissa who was fantastic. Every quote was right on, the time estimates were right on, and the work done was good quality. I have an LR3 and LR4 and the Land Rover dealer is Every quote was right on, the time estimates were right on, and the work done was good quality. I have an LR3 and LR4 and the Land Rover dealer is often (but not always) more expensive to have work done, so I pick my battles. I've never been disappointed. More