Land Rover Hilton Head - Service Center

The service department made my life so much easier. They picked up my Defender at my place of business and returned it clean and exactly when it was scheduled. Cody stayed in touch with me throughout They picked up my Defender at my place of business and returned it clean and exactly when it was scheduled. Cody stayed in touch with me throughout the day, giving me updates. I also had a SOS indicator that was addressed without me having to ask. More

Terrible service departmeent and no loaners. I had a few issues with my (in warranty) Range Rover, including a serious safety issue. Getting an appointment was a nightmare -as tends to be with t I had a few issues with my (in warranty) Range Rover, including a serious safety issue. Getting an appointment was a nightmare -as tends to be with this dealership. After much begging, they gave me an appointment a week out, with the promise of being able to get a loaner that day for me to take. The evening before the appointment, I get a text saying "we're sorry but we don't have any loaner to give you tomorrow". This has happened EVERY time I have had to service my car the past 3 years at this dealership. They ended up telling me they could get me a hertz rental. I get a mini-van that smelled very bad and had a major startup issue. Several days later, no news of my car being ready. I called and was told they hadn't even put it in the shop. Why would they give me an appointment and not service my car until 4 days later? I had also requested that a wheel/ rim needed to be fixed after some damage, they couldn't quite figure out warranty coverge but said I would need to bring my car back at a another appointment for that. My car was there for two weeks, why couldn't they have arranged it then? I got my car back 2 weeks later, with the same issues that I was told were fixed, and the wheel not fixed. I love Range Rovers, but with my lease coming to an end, makes me really think twice about owning another Land Rover. I don't want to deal with this dealership. The other closest one is over 2 hours away. Jordan was very nice throughout, i just don't think the dealership service dept is well run, probably not his fault. More

Service department is THE WORST ever. Too immature and run by acting manager Cody, what an absolute joke. They do not know how to handle my situation so they just avoid my calls or refuse Too immature and run by acting manager Cody, what an absolute joke. They do not know how to handle my situation so they just avoid my calls or refuse to contact me. So sorry I dumped so much money down on a car and now stuck between a rock and a hard place with service. More

They done a great job on my range rover . Made sure I was well taken car of.. fairly quick at service. Made sure I was well taken car of.. fairly quick at service. More

Service tech was honest and kept me informed whilst vehicle was in shop over a few weeks for recall and other issues. Appreciated it. vehicle was in shop over a few weeks for recall and other issues. Appreciated it. More

Excellent service department staff, Willing to take the extra time to listen and understand the issues, extra time to listen and understand the issues, More

Service center is overwhelmed. 3 weeks for simple battery exchange, oil, filter and tire rotation 3 weeks for simple battery exchange, oil, filter and tire rotation More

Pleased with service and time for repairs. Completed all maintenance required. Will return again. Second vehicle I have purchased here. Completed all maintenance required. Will return again. Second vehicle I have purchased here. More

Kristen in service was awesome! !!! She took care of my car , answered all my sometimes probably silly questions without hesitation and most of all gave me a time expectation and kep !!! She took care of my car , answered all my sometimes probably silly questions without hesitation and most of all gave me a time expectation and kept it all while being alone at the service desk. More

Cody Koenig my service advisor did an excellent job of scheduling the earliest date possible for my check engine light issue. He has great communication when I was at the dealership and explained everythi scheduling the earliest date possible for my check engine light issue. He has great communication when I was at the dealership and explained everything. Very nice guy and excellent customer service. More