Land Rover Hilton Head

Terrible service departmeent and no loaners. I had a few issues with my (in warranty) Range Rover, including a serious safety issue. Getting an appointment was a nightmare -as tends to be with t I had a few issues with my (in warranty) Range Rover, including a serious safety issue. Getting an appointment was a nightmare -as tends to be with this dealership. After much begging, they gave me an appointment a week out, with the promise of being able to get a loaner that day for me to take. The evening before the appointment, I get a text saying "we're sorry but we don't have any loaner to give you tomorrow". This has happened EVERY time I have had to service my car the past 3 years at this dealership. They ended up telling me they could get me a hertz rental. I get a mini-van that smelled very bad and had a major startup issue. Several days later, no news of my car being ready. I called and was told they hadn't even put it in the shop. Why would they give me an appointment and not service my car until 4 days later? I had also requested that a wheel/ rim needed to be fixed after some damage, they couldn't quite figure out warranty coverge but said I would need to bring my car back at a another appointment for that. My car was there for two weeks, why couldn't they have arranged it then? I got my car back 2 weeks later, with the same issues that I was told were fixed, and the wheel not fixed. I love Range Rovers, but with my lease coming to an end, makes me really think twice about owning another Land Rover. I don't want to deal with this dealership. The other closest one is over 2 hours away. Jordan was very nice throughout, i just don't think the dealership service dept is well run, probably not his fault. More

Britta was amazing. Her attention to details and willingness to answer any questions I had demonstrates her commitment to providing stellar customer service. She provide Her attention to details and willingness to answer any questions I had demonstrates her commitment to providing stellar customer service. She provided me information on the options I wanted in the purchase. More

We have used the dealership for 20 years because of the great service and the beautiful cars they sell. great service and the beautiful cars they sell. More

Service department is THE WORST ever. Too immature and run by acting manager Cody, what an absolute joke. They do not know how to handle my situation so they just avoid my calls or refuse Too immature and run by acting manager Cody, what an absolute joke. They do not know how to handle my situation so they just avoid my calls or refuse to contact me. So sorry I dumped so much money down on a car and now stuck between a rock and a hard place with service. More

Rob and management excellent. Very consumer friendly. Pleasant transaction by a professional team. Cleanup not as good as expected. (My fault for rushing delivery) Very consumer friendly. Pleasant transaction by a professional team. Cleanup not as good as expected. (My fault for rushing delivery) More

The entire process was smooth from start to finish our sales person Brittney was patient and listened to our wants/ needs sales person Brittney was patient and listened to our wants/ needs More

First vehicle we’ve bought from Land Rover HH and we were very pleased with the knowledge and treatment that Rachael, Jim, and John gave us. After visiting some other dealers where the sales people appeared very pleased with the knowledge and treatment that Rachael, Jim, and John gave us. After visiting some other dealers where the sales people appeared more like “order takers” that didn’t know their vehicles, it was a welcome relief that Rachael has over 10 years of experience at Land Rover and knows the vehicle technology well. More

Friendly knowledgeable sales staff, but they made financing promises they couldn’t keep. At the end of the day, they walked away from their commitments, and I left without a car. I wasted 6 hours o financing promises they couldn’t keep. At the end of the day, they walked away from their commitments, and I left without a car. I wasted 6 hours of my valuable time with 3 of it being the drive to get there and back. More

They done a great job on my range rover . Made sure I was well taken car of.. fairly quick at service. Made sure I was well taken car of.. fairly quick at service. More

Great dealer. Car is gorgeous. We love it and will definitely call if we need anything Car is gorgeous. We love it and will definitely call if we need anything More