Land Rover Hilton Head

Filthy car upon delivery I purchased a pre-owned car from this dealership online. I drove to Jacksonville to take delivery. It was delivered in the worst condition. The first I purchased a pre-owned car from this dealership online. I drove to Jacksonville to take delivery. It was delivered in the worst condition. The first thing I noticed upon getting in is that the car was absolutely filthy. There were fingernail clippings in the console, hair on the back seats and pink lipstick on the dash, to name a few obvious things. The sales person, Rachel, was absolutely no help, even after I sent her a 7 page document of photos taken of the car. She was actually rude when I contacted her about it. I requested that the dealership reimburse me to take the car to be detailed locally. (Not including my time to do this.) After months of requests and no return calls, I finally got the GM to agree to reimburse me. It was not really the reimbursement, which I never actually received, but the absolute worst customer service I have ever had with a dealership. In addition, the purchasing process was not easy as well. It should have been a simple transaction, but the sales person couldn't even get the paperwork correct for my bank. More

Fantastic We simply went to test drive and drove out with our new car on the same day. They worked really hard to get everything perfect for us! Thank you We simply went to test drive and drove out with our new car on the same day. They worked really hard to get everything perfect for us! Thank you More

very accomodating Steve Hooker is the best to deal with in service because he is cheerful, helpful, accommodating, and very knowledgeable. You are lucky to have him. Steve Hooker is the best to deal with in service because he is cheerful, helpful, accommodating, and very knowledgeable. You are lucky to have him. More

Costumer service the way it should be! I was dealing with Mario as my sales rep. After looking at the car I initially wanted at there sister dealership a month prior we were far off on the I was dealing with Mario as my sales rep. After looking at the car I initially wanted at there sister dealership a month prior we were far off on the price, and Peacocks used car division was stubburon and would respect me and my price. After the initial offer they were tacking on fees left and right and the numbers didn’t add up. No biggie I waited patientially until after a month the price had dropped and I contacted the dealership again and this time the car was at Peacocks Jaguar/LandRover Hilton Head dealership. I contacted Mario and he got the deal done in a matter of hours. This is how you wheel and deal. The dealership made money and I saved money. I just wish all sales rep were more like Mario, he was nice and always wanted to make sure you as a customer are never overwhelmed and didnt want you to feel committed to anything because it’s your money and you decide how you spend it. I would advise anyone to give Peacock a try especially there Jaguar/LandRover division. Amazing people from Mario to the Finance Manager. Will buy and refer Peacock dealership again to anyone looking for a car. More

Wonderful experience! Rachel and the team at Land Rover Hilton Head were beyond helpful! Rachel brought several vehicles to us and then all the paperwork. During a stressf Rachel and the team at Land Rover Hilton Head were beyond helpful! Rachel brought several vehicles to us and then all the paperwork. During a stressful family time, she made it possible for us to stay with our loved one and buy the vehicle of our dreams. Thank you all! More

Great experience Britta was great to work with and made things easy. I was in and out within 30 minutes and. There was no pressure sales tactics used on the front or b Britta was great to work with and made things easy. I was in and out within 30 minutes and. There was no pressure sales tactics used on the front or back end of the deal. Thanks for everything. More

Good experience overall For the most part, we had a very good experience. I found a used car on line for my daughter, price was right, car was in good shape. Made a few calls For the most part, we had a very good experience. I found a used car on line for my daughter, price was right, car was in good shape. Made a few calls and drove to see it. Car was nice. Maintenance on it was great and decided to buy. We spoke with Heather who prepared all of the paperwork. She was extremely nice and helpful. Five stars for her. My only issue is that the car had not been detailed prior to buying. It has been vacuumed but not cleaned. Again, it was a good car, fit our needs and my daughter is thrilled, but I did spend hours cleaning it up the day after we bought it. Also, car only came with one key and no license plate holder. I can't hang a plate w no holder. Chores for another day I guess. More

Awesome experience Wonderful experience! Everyone was really nice and accommodating. Buying a car can be very stressful, but the entire staff did everything they could t Wonderful experience! Everyone was really nice and accommodating. Buying a car can be very stressful, but the entire staff did everything they could to make it a very pleasant experience for my family. More

AMAZING! Dan Ward went far & beyond to make sure that everything went smooth..He contacted me everyday around the clock the whole 5 days that my vehicle was th Dan Ward went far & beyond to make sure that everything went smooth..He contacted me everyday around the clock the whole 5 days that my vehicle was there as well as provided me with a loaner vehicle.. Words can't explain how grateful I am for having Dan's expertise. Not only did he provide exceptional service he advised me of certain warranties that would be good to have while introducing me to Jim Tosh whom went over warranties & helped me with choosing the best warranty. Dan & Jim are a DYNAMIC DUO.... After their OUTSTANDING Customer Service I've realized that it's NOT the automobile dealership but the employees of the dealership that makes your experience one that you'll want too remember.. "Dan Ward He's The Man If He Can't Do It Jim Tosh Can!" More

Very Friendly and Comfortable Heather Carlsberg did a great job finding me a car and was very pleasant to work with. Others in the dealership were also very helpful. Heather Carlsberg did a great job finding me a car and was very pleasant to work with. Others in the dealership were also very helpful. More