Land Rover Hartford

The following incident occurred with a 2023 Range Rover (the vehicle) LWB - $170K MSRP On June 25, our 2023 Range Rover was driven by one or more Land Rover Hartford (LRH) employees to our home after be (the vehicle) LWB - $170K MSRP On June 25, our 2023 Range Rover was driven by one or more Land Rover Hartford (LRH) employees to our home after being serviced. That same day I received an anonymous text stating that "someone was abusing your vehicle at the Land Rover Hartford dealership" including a video taken from the driver's seat of the vehicle that showed the following: Cruise control set to 93 and the driver performed a launch control during which it passes a 30 mph speed limit sign at 62 mph. We drive on these same streets everyday and our neighbors recognize our vehicle. That same day I shared the text message with Adrienne and Aaron (owner). After they looked into the matter further I was informed that the video had been posted on social media along with our personal information, including our name and address. I was told the LRH employee that took the video while driving the vehicle was terminated, however, his supervisor that endorsed the behavior as he was following my vehicle, still works there. Only after I threatened legal action did Aaron offer to provide an extended warranty on my vehicle to cover any future damage the abuse may have caused. I agreed but Aaron never followed through, instead stringing me along for months. More

Land Rover Hartford is outstanding! Thank you to Kyle and Frankie for getting us into our new Range Rover Sport. Easy and pleasant to deal with and we will certainly be back. Thank you to Kyle and Frankie for getting us into our new Range Rover Sport. Easy and pleasant to deal with and we will certainly be back. More

The co-owner is arrogant and marks up vehicles 15-50K above sticker or used car pricing or as Aaron is pricing them " market value" when other dealerships are selling for sticker or real used car pricing above sticker or used car pricing or as Aaron is pricing them " market value" when other dealerships are selling for sticker or real used car pricing. Then, calls and demand when you should take delivery, not when you can take delivery. Go to other dealers and save yourself A LOT of money. Robert Gengras is in North Haven now, and Aaron is making disparaging remarks about Robert. You'll have a much better experience in North Haven as I did; I got a brand new 24 RR LWB ATB for a sticker, whereas Aaron wanted $30K over the sticker for a used 23 RR LWB ATB with 5K miles on it. Sales reps in Hartford have attitudes and almost feel like they are at a lower-value vehicle with high-pressure sales staff. Stay away from this dealership unless you have an LR and need emergency service. More

I’ve known Dave Calvert at Landrover for over 20 years. He his one of the most honest, friendly and dedicated individuals I have met. Not only does he provide great auto service, but he really cares about He his one of the most honest, friendly and dedicated individuals I have met. Not only does he provide great auto service, but he really cares about his customer’s satisfaction by providing a job well done. Thanks Dave! More

Great execution and attention to detail. Robert was a pleasure to work with, very professional and accommodating. Robert was a pleasure to work with, very professional and accommodating. More

Pleasant experience felt like everyone was honest there were no hidden costs or surprises that I’ve seen from car dealerships were no hidden costs or surprises that I’ve seen from car dealerships More

We're giving a 5 star review for this dealership because we got the best experience! Salesperson Michael Malchevsky was extremely helpful. We ordered the car in March and even though we waited a couple of m we got the best experience! Salesperson Michael Malchevsky was extremely helpful. We ordered the car in March and even though we waited a couple of months, it was well worth it. Michael kept us in the loop the entire time and always kept us updated with new information. All staff were very professional and friendly. On the day of pickup, we were welcomed like family and everyone came to congratulate us on the new purchase. This was the first time in my car-buying experience that I really felt like a valued customer. They genuinely wanted to make sure we were satisfied. After a couple of weeks of driving the beautiful new car, we received a check in to see how we were enjoying the car. That meant a lot to me and my family. More

Land Rover of Hartford set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Robert Gengras was responsive, knowledgeable about the vehicle, and perfect customer experience. From the moment I reached out with a brief inquiry, Robert Gengras was responsive, knowledgeable about the vehicle, and a gentleman. He guided me through the entire process in an easy and enjoyable manner. Steve Smith in Finance was a pleasure to work with as well. Professional and knowledgeable-he made the buying experience seamless and the process very pleasant. The delivery of the vehicle was smooth and well coordinated. Omar gave me a clear and understandable presentation of the vehicle's features. From start to finish it was a 5 star experience. Highly recommend this team and dealership! More

Robert Gengras and the whole Land Rover Hartford team were excellent from start to finish. Can’t recommend them enough! were excellent from start to finish. Can’t recommend them enough! More