Land Rover Frisco - Service Center

I will only return to this dealership for service if I absolutely must. This service should have been completed properly the first time my vehicle was in for this issue. It is beyond ridiculous to wait fo absolutely must. This service should have been completed properly the first time my vehicle was in for this issue. It is beyond ridiculous to wait for 3 hours for a tire repair, after making an appointment. More

I have had 4 Land Rovers-all taken care of LR Frisco. They are absolutely the BEST. Most knowledgable sales people, most knowledgable service folks. They are absolutely the BEST. Most knowledgable sales people, most knowledgable service folks. More

Took our Range Rover Sport in for a leak warning message and a parking sensor inop message. The coolant leak was visible as the thermostat. The sensor had wiring chewed through by a rodent, easily visible. and a parking sensor inop message. The coolant leak was visible as the thermostat. The sensor had wiring chewed through by a rodent, easily visible. I also brought it in for an annual service (oil change). I was quoted $250 to diagnose the coolant leak, $250 to diagnose the sensor, $600 for the annual service which includes a safety inspection (about as involved as the annual required by TX that costs $20). The "diagnosis" confirmed a leaking thermostat and wire chewed threw. I was quoted $1053 to replace the thermostat and leak check the system. I was quoted $1294 to repair the sensor, It was also recommended I replace the front brakes for $1898, change the air filter for $241, and replace the spark plugs for $644. After always using this dealer for all service, I have been exploited to far. Prices were always very high, but this was ridiculous. Especially the "diagnostic" fee. I paid for the annual service and diagnostics then took the vehicle to a ASE certified mechanic and the repairs were completed, with OEM parts, for about 1/3 the dealer quote, and without paying $250 to diagnose each item, or $50 for shop supplies and all of the other added charges. By the way, the brake sensors on the vehicle were still green and the mechanic confirmed there was good life left on the front brakes. I would have rated one star, but the service agent I met with was very professional and did a great job. He explained he doesn't set the prices. More

Great technicians! And car is returned clean and quality checked. Very happy with the service department. And car is returned clean and quality checked. Very happy with the service department. More

Great service and good communication over the entire service process. Was quick and efficient process service process. Was quick and efficient process More

I took my car in for repairs that were not fixed despite me having pictures and videos of the issues. I also caught the technician not trying to diagnose my car in ANY WAY thanks to the Land Rover app track me having pictures and videos of the issues. I also caught the technician not trying to diagnose my car in ANY WAY thanks to the Land Rover app tracking my car and noticing it hadn’t been turned on in 10 days while being at the dealership. Then, after complaining about this, I got it back and immediately my AC starts making noises it never has, and the buttons on my steering wheel are no longer working. Something bad happened to my car in their care, and now I have to reschedule for a new appt and wait a whole MONTH. Robert was very nice and professional throughout the entire process, but he wasn’t able to do anything for me nor does this excuse the actions of the other employees. More

Excellent service and quick turn around. I’ve been a Jaguar owner for over 20 years and appreciate great customer care. I’ve been a Jaguar owner for over 20 years and appreciate great customer care. More

Jorge was excellent to work with. Communicated well. Always courteous and timely in his response. Communicated well. Always courteous and timely in his response. More

Michael is great! Got us in without any notice and picked up the next day with all repairs completed! Got us in without any notice and picked up the next day with all repairs completed! More

Great customer service and experience. It's a beautiful dealership. I had a concern about a test drive that was cleared up extremely quick and was provided a detail explanation. I tru It's a beautiful dealership. I had a concern about a test drive that was cleared up extremely quick and was provided a detail explanation. I truly appreciate that. Thanks again More