Land Rover Frisco - Service Center

The worst I have seen Unprofessional No one time I was happy with the service was happy with the service More

My 2nd Experience with Poor service at Land Rover Frisco. I was given an appointment time of 7:30am. I arrived at 7:15am and they were open and took my car. I was asked if I knew where the waiting area was a I was given an appointment time of 7:30am. I arrived at 7:15am and they were open and took my car. I was asked if I knew where the waiting area was and said yes. I proceeded to the waiting area. 2.5 hours later the person that took my car walked up to me and said, we have not checked your car yet and asked if I would like a ride somewhere to possibly pick up my car later or set up another appointment. I asked why would I do this when we had an agreed appointment at 7:30am today. No good answers from them. I told them to get my car and I would leave. While waiting on my car, I was asked if I need help by others, and told them the same as above. Another person (assuming a Manager) asked the same and said they didn't realize I was waiting on my car. Hmm, it was documented I was waiting and the original person came up to me in the waiting area to tell me my car had not been worked on. I was then asked again if I wanted to set up another appointment. Geez, work on my car for my original appointment and stop taking appointments if you have too many cars to work on for the personnel you have working. I was told they have a stack of papers for cars to work on. Why continue taking in more than you can handle? Time to find another dealership and different type of vehicle. More

We are too busy for you Worst customer service for the Service Department. Called numerous times, placed on hold numerous times, and a Call back is unheard of. 2 to 3 weeks t Worst customer service for the Service Department. Called numerous times, placed on hold numerous times, and a Call back is unheard of. 2 to 3 weeks to be placed for a loaner and the Service team don't COMMUNICATE with the mechanics. Tried numerous time to speak with a Service, but she is either out to lunch, with another customer, left for the day, called in sick, I will call you back, never got the message and I dont recall that conversation. Now I need to find another Land Rover dealership that can do on what they promise...Customer Service!!! More

Persistently dedicated until the problem is solved Trying to solve unique quirks and problems on an intricately designed machine is extremely difficult. It’s similar to finding treatments for one or m Trying to solve unique quirks and problems on an intricately designed machine is extremely difficult. It’s similar to finding treatments for one or more rare diseases. Fortunately, Land Rover Frisco has a hands on professional manager. Jason never gets frustrated, and calmly persists in seeking solutions. Two of his ace service advisors are AJ and Ross. Amazing temperament and more courteous than you would ever expect. Both are extremely knowledgable, and respectfully value your time and the investment made in your vehicle. Many thanks for fine work. Anthony More