334 Reviews of Land Rover Frisco - Service Center
I needed my oil changed and DEF checked/refilled. The oil was changed, the DEF was never checked and I was notified the next day, that it was low. I called the dealership and was told that I could The oil was changed, the DEF was never checked and I was notified the next day, that it was low. I called the dealership and was told that I could bring it in and they would fill it for $244. There was no consideration given to my time, or my inability to use my vehicle over the weekend. I called ParkPlace in Grapevine, explained what happened and I was able to get it in and refilled for free. --That is customer service. The above; is not. More
I bought my LR4 in 2014 at Land Rover Frisco, and I have used their service department exclusively for the past 9 years. After these last two service experiences, I will never use Land Rover Frisco for ser used their service department exclusively for the past 9 years. After these last two service experiences, I will never use Land Rover Frisco for service again. In this last service experience, every single commitment / promise that was made to me was not met. The service department has become unacceptably unreliable, and no-one is even taking accountability for the collapse in service levels. More
He was amazing, he helped me with every detail and showed me new details about my car. Lewis helped me take car of all the maintenance needed with my car me new details about my car. Lewis helped me take car of all the maintenance needed with my car More
Robert in the service department did an impeccable job making sure my Jaguar was properly serviced and fixed under warranty. He is the reason I would purchase from their dealership in the future again! G making sure my Jaguar was properly serviced and fixed under warranty. He is the reason I would purchase from their dealership in the future again! Great service and understanding how important it is to make the customer feel comfortable as possible! More