337 Reviews of Land Rover Frisco - Service Center
Screwed me over royally. I've put up with shoddy service, missed deadlines, and lack of accountability with this dealership in the past, but this most recent event has severe I've put up with shoddy service, missed deadlines, and lack of accountability with this dealership in the past, but this most recent event has severed any chance of me doing business with them ever again. We paid $3000 for a warranty and were told to just contact the dealership if anything went wrong. The windshield cracked and we contacted the dealership and they never reached out. I called and they said they would file the claim with the windshield warranty company and get back with me. They didn't call back. I reached out again and they told me the warranty people wouldn't talk to the dealership and I had to file the claim. This was not true. These delays put me outside of the reporting window for a valid claim, so my claim was denied. They eventually relented and agreed to pay for a little over half of the cost and the dealership has made no effort to make things right, expecting me to pay the shortfall of over $1000 . More
Your staff was now attentive and would rather look at their phone instead of get me in the waiting lounge while my car was running in the drive through. I had to come out myself and notify the service ad their phone instead of get me in the waiting lounge while my car was running in the drive through. I had to come out myself and notify the service advisor my car was ready, to his surprise as he looked up from his phone. More
I have found the service at this dealership has been excellent each time that I have taken it there. I rarely have had to go outside of my yearly service. Excellent workmanship! excellent each time that I have taken it there. I rarely have had to go outside of my yearly service. Excellent workmanship! More