Land Rover Frisco - Service Center

Yes. I did not receive a call saying my vehicle was ready. I had to call multiple times without getting a callback, only to be told when I reached my advi I did not receive a call saying my vehicle was ready. I had to call multiple times without getting a callback, only to be told when I reached my advisor at the end of the day that she "called and left a voicemail" even though both phones on the account have no missed calls or voicemails. Then we were not even offered a state inspection even though on pickup we were informed that could have been done while the vehicle was in for service. Overall poor experience and lots of wasted time and lying to hide incompetence are not how I expect a service dept/advisor to be. More

Excellent customer service and best service. Highly recommended. Staff is very friendly and goes above and beyond Highly recommended. Staff is very friendly and goes above and beyond More

Not satisfied with how this dealership estimate labor hours for repairs. They charge more hours than industry standards like ALLDATA. hours for repairs. They charge more hours than industry standards like ALLDATA. More

Robert Moreland take care of the service each time very nicely. His suggestion is always good. He is the best. nicely. His suggestion is always good. He is the best. More

Quick service, fixed everything, great communication by my advisor! She even was able to get something else addressed that she thought would take longer. I really appreciated how proactive she was! my advisor! She even was able to get something else addressed that she thought would take longer. I really appreciated how proactive she was! More

Lewis always takes care of us every time we bring our Land rovers In. HIGHLY recommend! Land rovers In. HIGHLY recommend! More

Lauren did a great job handling my state inspection and service needs. i would highly recommend working with her. Thank you service needs. i would highly recommend working with her. Thank you More

Jorge is great with what he does, professional ,timely and always looks to for the customer and always looks to for the customer More

I was so impressed with your service and excellent job. All were taken care so good in the same day All were taken care so good in the same day More

Robert made sure that I was taken care of, that service to the customer was important and while the cost of the repair was very high, explanations of what needed to be done and why it needed to be done, ma to the customer was important and while the cost of the repair was very high, explanations of what needed to be done and why it needed to be done, made for a positive experience More