Land Rover Frisco

Speechless . Overall a terrible car shopping experience, even with an appointment. I would suggest you take your money and time somewhere else. I wish I would . Overall a terrible car shopping experience, even with an appointment. I would suggest you take your money and time somewhere else. I wish I would have read the reviews here prior. Such a disappointment. -Nichole Lee🍎🌳 More

Great Car Buying Experience Plus Encore Delivery Service I had a great car buying experience with Juan and love my new Land Rover Discovery!! Was happy to learn that later, Matt McKinney the encore delivery I had a great car buying experience with Juan and love my new Land Rover Discovery!! Was happy to learn that later, Matt McKinney the encore delivery specialist, would be coming to my house to walk me through everything I needed to know about the car. He was very through and helped answer any questions I had, got the garage doors setup and everything! Top notch from start to finish! More

We are too busy for you Worst customer service for the Service Department. Called numerous times, placed on hold numerous times, and a Call back is unheard of. 2 to 3 weeks t Worst customer service for the Service Department. Called numerous times, placed on hold numerous times, and a Call back is unheard of. 2 to 3 weeks to be placed for a loaner and the Service team don't COMMUNICATE with the mechanics. Tried numerous time to speak with a Service, but she is either out to lunch, with another customer, left for the day, called in sick, I will call you back, never got the message and I dont recall that conversation. Now I need to find another Land Rover dealership that can do on what they promise...Customer Service!!! More

Unprofessional and very poor customer service I consider myself a decent humanitarian, a taxpaying citizen; not to mention U.S. Army Officer Veteran. Nevertheless, instead of being treated like a I consider myself a decent humanitarian, a taxpaying citizen; not to mention U.S. Army Officer Veteran. Nevertheless, instead of being treated like a customer at Land Rover Frisco, I was handled like a conspiring criminal. The experience was so disrespectful and disturbing I’m next to pursuing legal action. I’ve been looking/waiting for a 2020 RR SVR Black w/red interior for 6 months, when one came up on radar at this dealership, I made arrangements to put a deposit on the vehicle to have it held until I could get to the dealership to buy it. After negotiations, a sale price was agreed upon but once it was determined by the sales manager (Allen Holmes) that I was paying in cash (cashier’s check), the degradation began: after being left in the salesman’s office unattended to for a least in hour, Allen Holmes accompanied by the salesman comes into the office and immediately informs me he is not selling me the vehicle because I seem suspicious and subject to export the vehicle out of the country, plus; I am raising to many red flags. Red Flags??? (1) I’m asked how can I substantiated having a cashier’s check well over a 100k. (2) I’m asked to show him 3 months of bank statements. (3) He then tells me from his research that one of my houses is only valued at 178k…unbelievable. He feels I’m linked to some vehicle export conspiracy where individuals are buying vehicles in cash and exporting them to Lagos, Nigeria. I told him he had insulted & mischaracterized me and I had wasted a lot of time and money to be treated unfairly after coming to that dealership in good faith to purchase a vehicle. This is the worst consumer experience I have encountered in my adult life and there is no way any customer should be subject to this type of treatment, although I’m hard pressed to feel that he would have dared handled someone of a different ethnicity in the same manner. Simply pathetic. Bad business practice and blatant discrimination. More

Greatest experience of adopting my new beast 2020 Range Rover Sport HST from David “Huck” Huckabee!! "HUCK" BEATS EVERYONE'S PRICE TAG. I went to 3 Land Rover dealerships and talked to 4 different sales re Rover Sport HST from David “Huck” Huckabee!! "HUCK" BEATS EVERYONE'S PRICE TAG. I went to 3 Land Rover dealerships and talked to 4 different sales representatives. Some of the sales people set the price firm (no discounts), some were stuck up, some said: "well, this is what we have on the lot and that is that". If you are looking for HONEST, reliable, mostly professional and extremely pleasant sales person, Mr. "Huck" is your guy. He will go over every detail of the car features during test drive, ask exactly what you're looking for and find a vehicle that suits your character as well as needs. If you're picky (like me) and want a car with features out of this planet, Mr. "Huck" will simply built you one. If there is no car on Frisco lot with specific options you want, "Huck" will do research nationwide and find the one for you. I am so grateful for his help and guidance during purchasing process with knowing all my options to manage financial aspect. Range Rover Sport vehicles are high end luxury cars, so as a future owner, you should receive appropriate type of treatment that settles your loyalty to the brand. GO SEE "HUCK"!! More

Very professional and efficient service Joel Burnette was very instrumental in making sure that buying my first car was easy and efficient. The service was great! I would recommend this deal Joel Burnette was very instrumental in making sure that buying my first car was easy and efficient. The service was great! I would recommend this dealership to anyone thinking of purchasing a car! More

Great Buying Experience I've bought a lot of cars and few experience rating a 5 Star Review . To me that means I got a fair deal and the sales person was a pleasure to do bu I've bought a lot of cars and few experience rating a 5 Star Review . To me that means I got a fair deal and the sales person was a pleasure to do business with. . Joel Burnett met that criteria and I hope he is there in 10 years when we are ready for another Jag! More

Persistently dedicated until the problem is solved Trying to solve unique quirks and problems on an intricately designed machine is extremely difficult. It’s similar to finding treatments for one or m Trying to solve unique quirks and problems on an intricately designed machine is extremely difficult. It’s similar to finding treatments for one or more rare diseases. Fortunately, Land Rover Frisco has a hands on professional manager. Jason never gets frustrated, and calmly persists in seeking solutions. Two of his ace service advisors are AJ and Ross. Amazing temperament and more courteous than you would ever expect. Both are extremely knowledgable, and respectfully value your time and the investment made in your vehicle. Many thanks for fine work. Anthony More

First and best experience First thing in the review i would like to be thankful for the hospitality of land rover frisco which is the top most when compared to other competitor First thing in the review i would like to be thankful for the hospitality of land rover frisco which is the top most when compared to other competitors. The sales reps are friendly and highly knowledgeable about the product. Malcom Hogde was one of the best sales rep i have ever interacted so far. Land Rover purchase was has hassle free and easy and straightforward if we know what the car we need to buy at the end of the day. Malcom helped me in choosing the best which inturn leads to purchase of new Range Rover Velar. It was most remarkable experience working with Malcom to close the deal and get the car. The customer service is exceptionally good from day1 we entered the showroom. It is hassle free, no rush environment. I have been with many of my friends for the purchase of the vehicles and even i did couple past but this was outstanding experience. I would highly recommend choosing land rover frisco if any intrested to buy a land rover as they are the best ever seen. More

Fast and easy I had a great experience purchasing my black Discovery Sport from Malcolm. The process was fast,easy and I left feeling great bout my experience. I ha I had a great experience purchasing my black Discovery Sport from Malcolm. The process was fast,easy and I left feeling great bout my experience. I had an enjoyable experience! More