Land Rover Frisco

If I could negative rating to this showroom I would have. They do frauds and never disclose complete details for the car you buy and give you wrong information even after you ask them direct specific questi They do frauds and never disclose complete details for the car you buy and give you wrong information even after you ask them direct specific questions and are highly disrespectful when you confront them after finding out their fraud. Their google rating seem fake as it’s either 1 star or 5. The staffs in service are good but sales Team and sales manager are a bunch of crooks and xxxxx. More

My overall experience was great. Anthony did a great job of explaining things and helping customize my new Jag when building it from scratch on the website. He also helped make the t Anthony did a great job of explaining things and helping customize my new Jag when building it from scratch on the website. He also helped make the trade-in process very simple with a good trade-in value. More

Our salesperson Austin Miller was exceptional in all aspects of our buying experience. We purchased a 2012 Lexus RX 350 and we were treated the same as a customer buying the top of the line Land Rover. aspects of our buying experience. We purchased a 2012 Lexus RX 350 and we were treated the same as a customer buying the top of the line Land Rover. Austin sets the example for all other car salespersons to emulate. He is truly a valuable asset to your team. More

I bought a nice 2018 vehicle at another dealer with still factory warranty. The simple fact was to make transfers from American to EU but was the worse mistake I done Jaguar of Frisco I sent my vehicle ther factory warranty. The simple fact was to make transfers from American to EU but was the worse mistake I done Jaguar of Frisco I sent my vehicle there even though I knew about their reputation. I’ll thought that by doing so I’ll test their service and proceed to buy my next New Land Rover . But they fail every step of the service I work for reputable dealers for 32 yrs and I believed the the service staff needs to be fired or retrained for a better customer Service. Now next week I’ll be. Using Sewell BMW great service there. All this issue was for a Battery issue and sensor failure. Definitely they need extensive training I feel bad for the actual owners . One more complaint in their record. For sure More

The worst I have seen Unprofessional No one time I was happy with the service was happy with the service More

My 2nd Experience with Poor service at Land Rover Frisco. I was given an appointment time of 7:30am. I arrived at 7:15am and they were open and took my car. I was asked if I knew where the waiting area was a I was given an appointment time of 7:30am. I arrived at 7:15am and they were open and took my car. I was asked if I knew where the waiting area was and said yes. I proceeded to the waiting area. 2.5 hours later the person that took my car walked up to me and said, we have not checked your car yet and asked if I would like a ride somewhere to possibly pick up my car later or set up another appointment. I asked why would I do this when we had an agreed appointment at 7:30am today. No good answers from them. I told them to get my car and I would leave. While waiting on my car, I was asked if I need help by others, and told them the same as above. Another person (assuming a Manager) asked the same and said they didn't realize I was waiting on my car. Hmm, it was documented I was waiting and the original person came up to me in the waiting area to tell me my car had not been worked on. I was then asked again if I wanted to set up another appointment. Geez, work on my car for my original appointment and stop taking appointments if you have too many cars to work on for the personnel you have working. I was told they have a stack of papers for cars to work on. Why continue taking in more than you can handle? Time to find another dealership and different type of vehicle. More

Extremely rude and insensitive sales manager Marcus Hawkins. Rudely said that it is my car and I will do whatever I want. Would never recommend anyone to buy a car from this place. They treat you as if Hawkins. Rudely said that it is my car and I will do whatever I want. Would never recommend anyone to buy a car from this place. They treat you as if you are irrelevant and are not willing to even listen to you. They will do whatever they want you to do. There are many other places to shop around. More

Purchased a vehicle back in April, it’s now August and still do not have plate, or registration. Called my sales Mark Gonzaga several times with no help. Called the DMV today and was told they never sub still do not have plate, or registration. Called my sales Mark Gonzaga several times with no help. Called the DMV today and was told they never submitted this vehicle. Now my daughters is off to college 12 hrs away with paper tags. Unbelievable More

This is the worse service I have ever experienced. Please have been here 3 times just to find out they ordered the wrong part 3 times. When I bought the vehicle it had black rims and when it was delivered t have been here 3 times just to find out they ordered the wrong part 3 times. When I bought the vehicle it had black rims and when it was delivered the tires were swapped out. More

Great experience! We love our new evoque! Juan went above and beyond to make sure our car purchase went smoothly--he even delivered the car! above and beyond to make sure our car purchase went smoothly--he even delivered the car! More