Land Rover Frisco | Page 28

Screwed me over royally. I've put up with shoddy service, missed deadlines, and lack of accountability with this dealership in the past, but this most recent event has severe I've put up with shoddy service, missed deadlines, and lack of accountability with this dealership in the past, but this most recent event has severed any chance of me doing business with them ever again. We paid $3000 for a warranty and were told to just contact the dealership if anything went wrong. The windshield cracked and we contacted the dealership and they never reached out. I called and they said they would file the claim with the windshield warranty company and get back with me. They didn't call back. I reached out again and they told me the warranty people wouldn't talk to the dealership and I had to file the claim. This was not true. These delays put me outside of the reporting window for a valid claim, so my claim was denied. They eventually relented and agreed to pay for a little over half of the cost and the dealership has made no effort to make things right, expecting me to pay the shortfall of over $1000 . More

More than one attempt to add bogus charges to the vehicle. Failed to put a temp tag on the vehicle. The finance guy tries to talk fast and sign faster. He misleads on prices of warranties. And even a vehicle. Failed to put a temp tag on the vehicle. The finance guy tries to talk fast and sign faster. He misleads on prices of warranties. And even after 2 requests I’ve never seen the paperwork to even confirm the purchase of the vehicle. More

I am so grateful for Robert! He always takes such great care of me - and my car!! He always takes such great care of me - and my car!! More

The service team did what they said they would do in the time they said it would take. time they said it would take. More

So awesome. It was easy and transparent. Jacob was professional and great to deal with. It was easy and transparent. Jacob was professional and great to deal with. More

Great customer care and hospitality! We would recommend Land Rover Frisco to our family and friends! We would recommend Land Rover Frisco to our family and friends! More

Service is great, they always do their best to make the customers satisfied. No complain customers satisfied. No complain More

My advisor gave me options to fit my budget and the service was Fast and he was very thorough! service was Fast and he was very thorough! More

Jon Fray (hopefully spelled correctly) was extremely helpful in answering all our questions and never pressured us to buy. We went to a couple Land Rover dealers and this was the first that treated us a helpful in answering all our questions and never pressured us to buy. We went to a couple Land Rover dealers and this was the first that treated us as potential owners. Great service will be back soon. More

Your staff was now attentive and would rather look at their phone instead of get me in the waiting lounge while my car was running in the drive through. I had to come out myself and notify the service ad their phone instead of get me in the waiting lounge while my car was running in the drive through. I had to come out myself and notify the service advisor my car was ready, to his surprise as he looked up from his phone. More