Land Rover Frisco

Worked with David (pre-Sales) to buy a Range Rover, worst service ever, took forever to get me a quote and price received way over what was discussed both on purchase as well as lease, both made up, all lies service ever, took forever to get me a quote and price received way over what was discussed both on purchase as well as lease, both made up, all lies, DO NOT LEAVE without getting something in writing. Lost his sale due to lack of caring for the consumer, most definitely a minus zero experience More

They are not willing to do anything for a blown engine that just came out of warranty on a vehicle I have only had for 10 months. The car only has 40,000 something miles on it. We have had 2 oil changes d that just came out of warranty on a vehicle I have only had for 10 months. The car only has 40,000 something miles on it. We have had 2 oil changes done on it and they are saying there is no reported services done on it. That’s because there hasn’t been any issues. To say there is nothing you can do knowing the customer still owes the entire auto loan on a vehicle is absurd!!! I want everyone to know how crappy range rovers are! And also how Land Rover does not really care about taking care of their customers and leaving them high and dry in a lose lose situation!!! More

Michael Teschner has been my go-to service person since purchasing our Jaguar in 2021. He has been very friendly and easy to work with while helping to solve my battery charging problem. He is willing to purchasing our Jaguar in 2021. He has been very friendly and easy to work with while helping to solve my battery charging problem. He is willing to listen and suggest things that might help. I even look forward to seeing him each time I visit and chatting about our common interests and cars in general. More

I have taken my Range Rover to this dealership 3 times(within the last four months) for the same issue. The techs are guessing at the diagnosis and charging me every time. The dealership should have times(within the last four months) for the same issue. The techs are guessing at the diagnosis and charging me every time. The dealership should have fixed the problem the first time. Do not take your vehicle to this dealership. They do not have the equipment or techs to properly diagnose your vehicle! Horrible Servic More

Extremely poor customer service after the sale. Very poor communication with finance department. Lack of response to emails from finance department. Very poor communication with finance department. Lack of response to emails from finance department. More

Very poor follow up of issues and does not care about the customer after the sale. customer after the sale. More

We had some issues during our 3 year lease with Jaguar. Because of the issues we were told (on 2 separate occasions) we would not have to worries about the $495 "turn in" fee on the car. After all was said Because of the issues we were told (on 2 separate occasions) we would not have to worries about the $495 "turn in" fee on the car. After all was said and done, this dealership did a 180 and reneged on what THEY had promised us. That being said, when the time comes, we will go to a different dealership in our metroplex. Unfortunately they are cutting off their nose to spite their face. They'll be fine. They're simply losing future clients and referrals. Bad call. More

Beware: Took my Range Rover in for service on a Sat. afternoon. It was stolen within a couple of hours by someone who helped himself to the key fob that was left in an unlocked room and not in a locked afternoon. It was stolen within a couple of hours by someone who helped himself to the key fob that was left in an unlocked room and not in a locked box, right as the service department closed, which he used to find the vehicle and drive it off to Mexico. Dealership claims it did not even know vehicle was gone until 6 days later and then only because I had been calling to find out service status. Then, they tried to get me to pay them for a comparable replacement vehicle beyond the low ball offer from them and their insurance company for mine. This is no way to treat a customer. Apparently not the first time something like this happened so BEWARE. More

I hate to write this review, but I am not recommending Land Rover Frisco for sales of Land Rover Range Rovers. We negotiated a written deal with Matt on a new Range Rover and at the last minute, they pull Land Rover Frisco for sales of Land Rover Range Rovers. We negotiated a written deal with Matt on a new Range Rover and at the last minute, they pulled a bait and switch and added on $12k to the purchase price, siting the manager wanted to "change the tires." Disappointed and not how a reputable dealer needs to do business with the public. Let's get away from these business practices and band together to not support dealerships that do business this way. More

Johnathan was awesome. Communicated with me well and took good care of my vehicle. I highly recommend him as a service advisor. Communicated with me well and took good care of my vehicle. I highly recommend him as a service advisor. More