Land Rover Frisco

Extremely poor customer service after the sale. Very poor communication with finance department. Lack of response to emails from finance department. Very poor communication with finance department. Lack of response to emails from finance department. More

Very poor follow up of issues and does not care about the customer after the sale. customer after the sale. More

We had some issues during our 3 year lease with Jaguar. Because of the issues we were told (on 2 separate occasions) we would not have to worries about the $495 "turn in" fee on the car. After all was said Because of the issues we were told (on 2 separate occasions) we would not have to worries about the $495 "turn in" fee on the car. After all was said and done, this dealership did a 180 and reneged on what THEY had promised us. That being said, when the time comes, we will go to a different dealership in our metroplex. Unfortunately they are cutting off their nose to spite their face. They'll be fine. They're simply losing future clients and referrals. Bad call. More

Beware: Took my Range Rover in for service on a Sat. afternoon. It was stolen within a couple of hours by someone who helped himself to the key fob that was left in an unlocked room and not in a locked afternoon. It was stolen within a couple of hours by someone who helped himself to the key fob that was left in an unlocked room and not in a locked box, right as the service department closed, which he used to find the vehicle and drive it off to Mexico. Dealership claims it did not even know vehicle was gone until 6 days later and then only because I had been calling to find out service status. Then, they tried to get me to pay them for a comparable replacement vehicle beyond the low ball offer from them and their insurance company for mine. This is no way to treat a customer. Apparently not the first time something like this happened so BEWARE. More

I hate to write this review, but I am not recommending Land Rover Frisco for sales of Land Rover Range Rovers. We negotiated a written deal with Matt on a new Range Rover and at the last minute, they pull Land Rover Frisco for sales of Land Rover Range Rovers. We negotiated a written deal with Matt on a new Range Rover and at the last minute, they pulled a bait and switch and added on $12k to the purchase price, siting the manager wanted to "change the tires." Disappointed and not how a reputable dealer needs to do business with the public. Let's get away from these business practices and band together to not support dealerships that do business this way. More

Johnathan was awesome. Communicated with me well and took good care of my vehicle. I highly recommend him as a service advisor. Communicated with me well and took good care of my vehicle. I highly recommend him as a service advisor. More

The dealership does not negotiate in good faith. Agreed to take a deposit so the vehicle could be purchased on Saturday. Greedy sales manager called to reneg on agreement after i had shaken hands an Agreed to take a deposit so the vehicle could be purchased on Saturday. Greedy sales manager called to reneg on agreement after i had shaken hands and all parties agreed to deal~ Do not do business there! Salesman good - his manager - horrid! More

LOOK ELSEWHERE. Buyer beware: I'd recommend avoiding Rob at all costs, and likely the dealership altogether. Rob fraudulently misrepresented several pieces of inform Buyer beware: I'd recommend avoiding Rob at all costs, and likely the dealership altogether. Rob fraudulently misrepresented several pieces of information about the sale of a car I was interested in and, I might add, did so without any hesitation. That tells me he likely does this with frequency. A dealership that allows this kind of behavior is one to be avoided and I'm certainly never doing business with them again. More

Stay Away. .....Certified garbage. Bought a 2021 almost new "Certified" Range Rover sport last month. You buy AND PAY MORE for a certified vehicle to not deal wi .....Certified garbage. Bought a 2021 almost new "Certified" Range Rover sport last month. You buy AND PAY MORE for a certified vehicle to not deal with issues. Since then it's been in the shop 3 weeks total...on two seperate times. Luckily we have another car or this would have been a bad situation. Not that paying for a car that's not even here and very clearly is a piece of garbage all while finding rides to the shop constantly is a great situation. I cannot even begin to imagine what more will go wrong in the future since this is month one with a "certified" vehicle. I'd say stay away from here and the brand. Hope this helps others when selecting something that costs what these cost. More

The dealership is 100% up front on what they could or could not do. Juan Revis is knowledgeable and stayed in touch. Got me just what I needed. could not do. Juan Revis is knowledgeable and stayed in touch. Got me just what I needed. More