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Land Rover Fort Lauderdale - Service Center
Pompano Beach, FL
226 Reviews
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226 Reviews of Land Rover Fort Lauderdale - Service Center
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March 28, 2022
My car is a 2003 classic Jaguar with over 200K miles. Its performance over the years ... and its reliability ... has been exceptional. For this I credit Land Rover/Jaguar Fort Lauderdale. I not o Its performance over the years ... and its reliability ... has been exceptional. For this I credit Land Rover/Jaguar Fort Lauderdale. I not only appreciate the competence and knowledge of its technicians but my representative, Diane's, attention to detail and commitment to the the service ethic have made my experience with the dealership a pleasure. More
by valmck
Employees Worked With
Diane Willey
March 27, 2022
Jose was very professional to deal with. Not only did he project a great image for the dealership but was knowledgeable. He knew his stuff as I made a number of enquiries. BUT the dealers Not only did he project a great image for the dealership but was knowledgeable. He knew his stuff as I made a number of enquiries. BUT the dealership, is obviously a large corporation. I made the service appointment over the phone, have been there many times over the years. When I happened to stop by in person beforehand, I noticed the large SignBoard that the dealership was moving from Fort Lauderdale to Pompano. March 21, 2 days before my appt. But he last text reminder they subsequently sent me, used the original address, so I assumed that it was simply a lack of updating all systems so went to the new location. Getting there I was told, NO, they hadn't moved yet! So I had to drive out of my way to the right place! The visit ended up being fine after that misstart, bit I wonder how many others were so incovenienced? It is a large corporation, so I can only assume that their attitude is, WHY SHOULD WE CARE. I will await there response to include it in my own on-line posting. More
by Doctor W
Employees Worked With
Jose Mena
March 26, 2022
My service advisor was just terrific! Kept me informed regarding the status of my car & delivered it back quite timely with everything fixed properly. Also made sure I had transportation Kept me informed regarding the status of my car & delivered it back quite timely with everything fixed properly. Also made sure I had transportation when needed. Dealership does excellent mechanical work & the car has always come back with expert work completed. More
by s.marks825
Employees Worked With
Jose Mena
March 22, 2022
I visit Land Rover / Jaguar of Fort Lauderdale any time I need work done on my car. Even though it may cost a bit more, it’s worth the piece of mind to know it’s done right. Amanda is the best and is the mai need work done on my car. Even though it may cost a bit more, it’s worth the piece of mind to know it’s done right. Amanda is the best and is the main reason my experience is smooth and enjoyable. 5 years and many many shop visits I’m still praising the Jaguar team! More
by Krista Beth harris
Employees Worked With
Amanda Levy
September 07, 2021
DO NOT BUY LAND ROVER CARBecause in South Florida they DO NOT BUY LAND ROVER CAR Because in South Florida they didn't build any reliable car service Extreme waiting time Expensive and Not Responsive DO NOT BUY LAND ROVER CAR Because in South Florida they didn't build any reliable car service Extreme waiting time Expensive and Not Responsive at all Because Service not ready to give you car service I am follow all my regular service millage and visit and took the service from then extremely over rated and expensive but I followed And 2 months ago my yellow engine light came up and I couris what happened and I visited the service and showed them they said need apointment and gave me 45 days later one of the day They didn't offer me loaner car and any other rental car solution I left my car exactly 20 days passed and no one call me no one start to fixing my car also I know end of the service probably they charge me $2000 or some similar amount but extreme slow , service area under the construction last 18 months they have very limited amount shop labor Thats why I am thinking the sell this Range Rover HSE and go through BMW or Mercedes Benz because I have experienced with them so much faster so much reasonable price also DO NOT BUY IN THE SOUTH FLORIDA RANGE ROVER Because they don't have reliable car service More
by Matt
Employees Worked With
Sharone Adwaney
February 17, 2021
For a high end car they have low end service. The service department is the worst, trying to schedule not only for oil change, but my car that is barely a year old is leaking coolant and I got transferred al department is the worst, trying to schedule not only for oil change, but my car that is barely a year old is leaking coolant and I got transferred all over the world and back. Could not get anyone on the phone to schedule ended up scheduling online, they only had an appointment 18days out. There was not an option to request a loaner and now that I called about my appointment they claim to get a loaner I would have to re-schedule for a month out. Told her online it does not let you request one, her answer was that I should not have scheduled online that I should have spoke to a person!!! Told her I tried for 2 days and just kept getting VM and no one calling me back!!! She transferred me to my service advisor and ofcource i got a voicemail. I called back and asked for service manager got transferred back and forth 4 TIMES and and ofcource ended up at a voice mail yet again. I will NEVER buy a car from this dealership again!!! Then on their website they responded to my complaint with the main number where no one answers and no extension or person whom to ask for! That is even worse customer service and shows how little you care about customers by giving a vague answer with really no real assistance . If I could give this dealership a negative star I would. Once they make the sale they don’t care and your car is your problem not theirs even with recalls and serious problems a new car should not have. More
by Fitbodybyd
Employees Worked With
The girl that answered never gave me her name, service advisor Taiwo Miller
November 05, 2020
I had a terrible experience getting my car serviced (or should i say lack thereof) at land rover of fort lauderdale. firstly, i called in to schedule an appointment and was shocked to see that there wer should i say lack thereof) at land rover of fort lauderdale. firstly, i called in to schedule an appointment and was shocked to see that there were no spots available for 2 weeks . 2 weeks?! thats crazy! we have been leasing a BMW for almost 3 years now, and have never had any issues booking appointments more than a few days out, even with loaner. the day of my appointment, we had a couple unexpected things come up the morning-of, so i called and asked to shift my appointment by 45 minutes. the lady i spoke to was very kind and said "no problem". awesome. I actually was able to arrive a little bit earlier, so only around 30 minutes after my scheduled time. when i got there, I was informed that the loaner that we had originally booked was no longer available since i was late. first of all (and lets make this clear), i was not late, i had called ahead of time to change my appointment. second, how is it possible that in the interim 30 minutes, the loaner car had been given away? i could understand a scenario where i hadnt called and they just assumed a no-show, but this was not the case for my appointment. my assumption: there was never a loaner car to begin with and they used this as a cover up excuse. VERY unprofessional. they also tried to give me a hard time since we leased our car from another dealerhsip out of state bc the pricing at this specific dealership was off the charts high (presumably preying on wealthy (elderly) people from the boca/west palm area who dont know much about leasing). im sorry, but a land rover is a land rover and should not matter where it is leased from. we will not be bringing our car here for servicing in the future. More
by fede
Employees Worked With
Service Department
October 17, 2020
I spoke with Sierra today at Landrover Dealership and I HIGHLY recommend a raise for her for excellent customer service and overall amazing attitude. I am calling from out of town but was a customer at thi HIGHLY recommend a raise for her for excellent customer service and overall amazing attitude. I am calling from out of town but was a customer at this Dealership prior. This may post multiple times as the site kept logging off! THANKS AGAIN SIERRA FOR EXCELLENT CUSTOMER SERVICE! More
by 1134jo
Employees Worked With
Mr Mike kennon and Taylor
October 16, 2020
Worked with Bill Morden completely on-line to purchase my F150. Bill was incredibly knowledgeable on this vehicle and all of its features even though it wasn’t his brand. He quickly answered all questions an F150. Bill was incredibly knowledgeable on this vehicle and all of its features even though it wasn’t his brand. He quickly answered all questions and made the process as painless as possible. He even gave me a ride so I could drop off my rental car. I would give him my business again. More
by jkirkedlund
Employees Worked With
Sharone Adwaney
