Land Rover Fort Lauderdale

I had a very nice experience at this dealership, Matt P helped me with the purchase of my new car and he was wonderful every step of the way. Very informative throughout the process and responsive when I h helped me with the purchase of my new car and he was wonderful every step of the way. Very informative throughout the process and responsive when I had inquiries. He made my experience the best! More

My service technician, Sharone, is always professional and a pleasure to deal with. The same goes for James, the manager. Unfortunately, this was an extended warranty claim which is always a nightmare to and a pleasure to deal with. The same goes for James, the manager. Unfortunately, this was an extended warranty claim which is always a nightmare to get handled. The service dept is at the mercy of the warranty adjuster and the process always takes an unacceptable length of time to be approved. Sharone kept me informed of the delays and what was being done, and James approved a loaner vehicle for me. They were a pleasure to deal with. I feel the warranty company was dragging their feet, as the vehicle wasn't done until 30+ days later... More

My service advisor Sharone was great. Super professional, efficient in getting my car back, it was nice and clean when returned. Great communication throughout the process. Also the new s Super professional, efficient in getting my car back, it was nice and clean when returned. Great communication throughout the process. Also the new showroom was beautiful m. More

Fast friendly service , I was in-and-out fairly quickly and they washed my car which I greatly appreciated. and they washed my car which I greatly appreciated. More

Customer Service and Professionalism at its Finest Level Both Sales and Business Office I would definitely recommend.. Both Sales and Business Office I would definitely recommend.. More

2018 Discovery Sport: I made an appointment mid-October while my warranty was still active to replace the two loose vertical roof rails. 1. You need to understand the danger of having loose mid-October while my warranty was still active to replace the two loose vertical roof rails. 1. You need to understand the danger of having loose roof rails as if these fall in the middle of the road it can cause serious damage to other drivers and even a fatal accident. 2. These roof rails were replaced before in the same dealer, therefore the expectation is for these not to be loosed whatsoever. I get to my appointment, the service manager is on vacation so another lady (*apparently) ordered the parts as they were not available and made me another appointment so I could go and have them replace later on once the parts arrived. I get to that appointment and the parts are not there, The service representative (Juan Silva, which apparently stop working there after I met him), ordered the parts again and asked me to contact him within a few days to confirm the roof rails arrived and could take the vehicle for replacement service. While I try to communicate with Juan via email, he doesn’t respond, so when I call, they tell me he no longer works there and the parts are still not available for my service. I talk to service rep Jose who supposedly ordered the parts, but after a fourth or fifth try, the parts never came. I have called multiple times and chat with the service receptionist and even the parts department who told me multiple times the Service Manager would call me directly to square this with me. Guess what? Been FOUR MONTHS and the Service Manager HAVEN’T CONTACT ME AT ALL! At this point this is disrespectful and totally incompetent. Order the roof rails and replace them is not rocket science! More

My vehicle has been at the service deot 7 out of the past 8 months. The customer service has been deplorable. I am extremely disappointed and will never buy another LANDROVER even though I’ve owned 3 new LAN 8 months. The customer service has been deplorable. I am extremely disappointed and will never buy another LANDROVER even though I’ve owned 3 new LANDROVER’s since 2006. I have no confidence in the dealership in pompano beach. I have had the worst customer service in the past 4 months than I d ever had in my life!! More

Sharone was fantastic. My only issue was that my warranty did not cover my brakes. Apparently, I missed the warranty by 1,000 miles. It took me two months to get the app My only issue was that my warranty did not cover my brakes. Apparently, I missed the warranty by 1,000 miles. It took me two months to get the appointment, so it seems unfair that the warranty did not cover the work. George LeMieux More

I have been dealing with this dealership for 18 years. Great follow customer service and very reputable Great follow customer service and very reputable More

After waiting 6 weeks to get in for a tire rotation, the day finally came. service advisor recommends wheel alignment also. never did a wheel alignment with others cars I own for rotations but thought well day finally came. service advisor recommends wheel alignment also. never did a wheel alignment with others cars I own for rotations but thought well maybe since this is a big investment "2022 rang rover sport" I said ok. Well later that day when driving I notice steering wheel is not centered anymore and when steering wheel is let go it drifts to the right ( and No its not the road). Emailed service writer that night explaining situation and expecting a call in morning, didn't happen. Called his direct line and left voice message explaining situation and to give call to bring in, didn't happen. Called customer service line and explained again the situation and no call backs and they said they would email him and he should respond, didn't happen. Finally reached out to salesman "Bill" and he said bring in tomorrow at 9am. Hopefully it can be corrected back to the way it came in. And yes I give permission to use this in advertising and promotional purposes. More