Land Rover Dallas

We just can't say enough about Steve and Bobbie. These guys a rare find. We went in to purchase an LR3 but unfortunately we did not have enough down payment to finalized the deal. Steve then introduced u guys a rare find. We went in to purchase an LR3 but unfortunately we did not have enough down payment to finalized the deal. Steve then introduced us to this great LR2 and reduced the price to fit our budget. Bobbie(finace mgr) came into the picture when the bank wanted and extra $700 to our down payment to close the deal. And of course we did not have an extra $700. After a week of going back and forth with the bank, Bobbie on behalf of Land Rover of Dallas decided to once again reduced the price by $700 so that we can have the car. As such, we intend to be life time customers of this dealership. Land Rover Dallas is Super Great and we will make sure our friends and anybody who will listern hear about this wonderful experience. More

Words can not express the lengths I take to NOT go to this place. Unfortunately, I purchased my car there (new) and i get a free loaner and it is under warranty still, so it still makes the most sense f this place. Unfortunately, I purchased my car there (new) and i get a free loaner and it is under warranty still, so it still makes the most sense for "warranty fixes". I am appalled that this dealer is still allowed to sell a Luxury brand like Land Rover. I was jerked around in the sales process and at EVERY point since then. Their service department is horrendous!! Look, most knew going in that we were not buying a Honda and that there would be maint issues here and there, and honestly, that is not what bugs me. It is the manner in which they treat customers and the quality of their work. You are catering to a client that does not have the time for shenanigans and bullsh$t or to wait a month for a loaner to be available. These guys would all get fired at any other luxury brand in the area or any other dealer for that matter. It is no wonder that there are so many businesses popping up to repair Land Rovers in the area. There is a demand to NOT use these guys!! It is really sad for Land Rover, because of my (and every LR owner in Dallas i know) experience here I will never buy another Land Rover in Dallas. Why? Because these guys are still the dealer we have to put up with. Let,s group together and start another Dallas Land Rover dealership!! Hey Land Rover!! Shop your dealers! Use their Service department anonymously!! See if we are lying! Have some quality control. I think I am going to start a Facebook Group "I hate Snell Land Rover Dallas". Look for it, and Join it! Maybe that will get Land Rovers attention? Oh and Land Rover-i loved dealing with my old car dealers- Mercedes, BMW, Lexus, and even Ford dealers were all amazing. They always were there and never once did I ever complain to any of them let alone look on the internet for a forum!! More

Watch out for internet sales! Apparently just Watch out for internet sales! Apparently just because a vehicle is posted online, it doesn't mean it's available. After replying to an inter Watch out for internet sales! Apparently just because a vehicle is posted online, it doesn't mean it's available. After replying to an internet ad on AutoTrader.com, I visited the Land Rover Dallas store twice. Both times I was informed that the vehicle in question was not available for a test drive. Before returning, I specified a time to take a test drive and modified my work schedule to do so, so the fact that the vehicle was still not available for a test left me taken aback. The total lack of consideration for my time and energy was also a bitter pill. Instead I was repeatedly asked (in person, via email, and via phone) to fill out a credit application despite the fact that I had already brought my own financing with me. After setting up another test drive appointment, this time with the Centre Manager, I received a call from the salesperson that same afternoon stating that despite my continued attempts to test drive the vehicle, he hadn't been sure I was interested in it and so had sold it. The experience was a tremendous waste of my time, excessively complicated, and stressful. I'm still kicking myself for even going back the second time, because the 'deal' I was trying to get certainly wasn't worth the experience I received. More

I was surprised that this dealer got so many negative comments from other people. I have a 2007 Range Rover Supercharged which I bought at a dealer in another state before I moved to Dallas. I have ha comments from other people. I have a 2007 Range Rover Supercharged which I bought at a dealer in another state before I moved to Dallas. I have had my Range Rover serviced at both the Frisco and Dallas dealers (same owner) with excellent results. They have fixed my problems quickly and correctly without charge (under warranty) and the service advisors have been friendly and helpful. Frankly, I am shocked to read that others have had so many problems. I will certainly keep the experiences of others in mind as I deal with this dealer, but so far my experience has been totally different from others on this web site. More

I have been repeatedly gouged by this dealer's service department. Most recently they sold me a valet key for $30 that turned out not to work in the ignition. When I needed it to work, I was parked at t department. Most recently they sold me a valet key for $30 that turned out not to work in the ignition. When I needed it to work, I was parked at the airport. After several hours I got the towtruck to come. The next day, Land Rover called and explained to me that they had sold me a Discovery Series 1 key that "usually works". Then they went on to tell me the ignition cylinder was bad and I had two choices: Pay $850 to replace just the cylinder or $1200 to replace the lock and get new remotes. I might have believed it had they not tried to screw me a month before. In that instance they tried to charge $600+ to reconnect the power wire for my A/C which had been "chewed up by some animal". I took it home and fixed it in 30 minutes with a soldering iron. It looked like the wire had been cut by someone. I wouldnt allow them to do anything more with the lock and am now towing it up to LR Frisco. Its the same ownership, but hopefully their approach to managing the business is a little more ethical. More

All the other reviews are accurate. Their customer service is horrible and their tactics are those of very low end car dealers. They lied to us during our attempted purchase, tried to manipulate our service is horrible and their tactics are those of very low end car dealers. They lied to us during our attempted purchase, tried to manipulate our financing (we have great credit and had been approved through our own bank) and even tried to sell our purchased vehicle to somebody else at a higher price after we'd done a deal and had the check on the way from our bank. They were arrogant, aggressive and ended up insulting me when I called them out on their lies. Calls to friends in the industry confirmed that you should run away from these guys. Too bad they own the Frisco and Austin dealerships too, as that knocks out Land Rover from our list of possible buys. The bad reputation from this company is well deserved. I ended up NOT purchasing after all the hassle. Thank goodness we never got stuck with a vehicle from them because if trying to buy one results in this much bad behavior I can only imagine how bad the service is after the sale on a notoriously flawed line of vehicles. They are jerks with a high maintenance product. All they seem to care about is sucking you into their messed up world so they can rape you with every scheme in the book. And honestly, they were all pretty stupid when it came to their matter of expertise. More