Land Rover Columbia

Superb Customer Service From the moment I walked through the door I had a pleasurable experience. I did my research and knew what I wanted and Darryl, made things so easy fo From the moment I walked through the door I had a pleasurable experience. I did my research and knew what I wanted and Darryl, made things so easy for me. He didn't pressure me into buying something I didn't want and stayed within my budget range. Everyone was so friendly and was ready to put me into the car I wanted. The test drive was smooth and I'm satisfied with my purchase. I would definitely recommend this establishment to friends and family. I was impressed with the amount of time that it took to make the purchase as well. I can't say thank you enough for all of your assistance. Sincerely, Tameca Brown More

My experience was seamless Upon calling in near the close of business, I found Matt to be very helpful, kind, and customer service oriented. I did not feel rushed, got my questi Upon calling in near the close of business, I found Matt to be very helpful, kind, and customer service oriented. I did not feel rushed, got my questions answered, and was thus able to make an immediate decision to do business Land Rover Columbia and Matt. After driving two and a half hours the next day to purchase the vehicle, we were greeted by a young man (Sorry I don't remember his name) who offered us water/snacks and then immediately showed us the vehicle. He explained the various features. He was also very kind, customer service oriented, helpful, and answered all of my questions. He made me feel very comfortable. Soon afterwards, Matt returned from an appointment and took to test drive the vehicle. Upon returning, the paperwork was completed and we were off to purchase another vehicle twenty minutes up the road. Overall, we had an awesome experience! We received prompt attention and service at every turn. Our time was not wasted, I purchased the vehicle I came for , and had a pleasant and memorable experience. Jaguar Land Rover Columbia Rocks! People make the difference! I spend my money with people I like, who treat me with respect, and like they want my business. Matt and the other young man that greeted us and went over the vehicle features did just that. Continue to hire, train, and appreciate the right people! Thanks, Shenita GA More

Amazing Experience First I would like to extend my sincerest gratitude to Robert "Bob" Carter (General Manager) who assisted me from beginning to end during this proces First I would like to extend my sincerest gratitude to Robert "Bob" Carter (General Manager) who assisted me from beginning to end during this process. Bob worked diligently on my loan and answered every concern I had, even provided me with his personal cell number in case I was unable to reach him in the office. Bob exceeded my expectations and this experience was a good one! Also I would like to extend my sincerest gratitude to Patrick Anderson! I did not initially start working with him, however, he stepped up and did a tremendous job! From answering some questions about the different makes and models, features, insignia, etc. He was very professional and very informative. Last but certainly not least, Chris Edenfield finalized/closed the deal! He went over the extra warranties and explained in depth. He was very hospitable and customer service oriented (everyone was). My husband and I are more than appreciative for each of these gentlemen! I will definitely refer them to others in search of a vehicle! More

Amazing! From start to finish every thing was smooth and amazing. In all my years of purchasing a vehicle I have never experienced such smooth efficiency. Cele From start to finish every thing was smooth and amazing. In all my years of purchasing a vehicle I have never experienced such smooth efficiency. Celeste and Bob are truly amazing. I am now a customer for life. Thank you More

Easy to Work With Found sales staff excellent and not at all pushy. James spent entra time with us because we were not exactly sure which vehicle fit our needs. Found sales staff excellent and not at all pushy. James spent entra time with us because we were not exactly sure which vehicle fit our needs. More

Great Customer Service We thoroughly enjoyed our buying experience with Land Rover Columbia. James, Chris, Matt, Blake, and Dave were very knowledgeable and patient with us. We thoroughly enjoyed our buying experience with Land Rover Columbia. James, Chris, Matt, Blake, and Dave were very knowledgeable and patient with us. We live out of town but it was well worth the drive and we highly recommend Land Rover Columbia. More

Wonderful Experience After seeing a jaguar online that we were interested in, my husband called the dealership and talked to James Washington . We made arrangements to dr After seeing a jaguar online that we were interested in, my husband called the dealership and talked to James Washington . We made arrangements to drive down from Virginia to see the car. After our seven hour drive, the dealership was most accommodating. They serviced the car completely, arranged financing, and we were back on the road home. It was a long day but most enjoyable. This is a great dealership! More

Please read! Negotiating a fair price is never easy. It took them awhile to realize I knew what was fair, and that I wasn't going to pay anything other than what Negotiating a fair price is never easy. It took them awhile to realize I knew what was fair, and that I wasn't going to pay anything other than what I knew was the fair trade-in price on my car and a fair price for the car I walked out with. Matt was invaluable as our salesman, as he KNOWS the Jaguar product! He explained every detail of the car knowledgeably, all the while comparing it to the similar BMW cars, as BMW was our trade and what we know well. He explained the engine to us, the details of what's under the hood, the technology, the sound system, the type of leather upholstery, and the history of Jaguar, and the direction the company is heading. There was no hard-sell with Matt. Just an honest, sincere Product Specialist educating a potential new customer as to why they may wanna consider switching teams. His sales style worked for us, and we drove home Memorial day eve in our new "bucket-list dream car"! James Washington was also a wonderful help, and having been a former BMW salesman he was also able to help us with comparing the Jags to the Beemers. Overall, I felt a completely different vibe at this dealership than at other car dealerships. Nice people, less of a feeling of high-pressure, sincerity. YOU have a responsibility to KNOW what a fair trade-in price is for your car, a good downpayment, and what a fair price is for the car you want to buy, then how to negotiate so you drive the car home in a timely fashion. Don't complain about how stressful buying a car is if you don't bother to do this. Make it a positive experience for yourself and the dealer. You'll like these people!!! More

Wonderful I had a wonderful experience at the Land Rover/Jaguar Dealership. Celeste guide me through the purchasing process. I was introduced to the team and ea I had a wonderful experience at the Land Rover/Jaguar Dealership. Celeste guide me through the purchasing process. I was introduced to the team and each of them made me feel welcome. More