Land Rover Cherry Hill

Horrible Service, Bad Service Department Brought my car in for maintenance and a software update. After the service was done my check engine light came on about a week later. Car started to f Brought my car in for maintenance and a software update. After the service was done my check engine light came on about a week later. Car started to feel funny, after attempting to schedule service with LR cherry hill a few times, i decided to take it elsewhere to see what the problem was...Service Tech did a very sloppy job on an oil change, did not screw filter on tight enough, left oil stains all over a hose and bottom on the shield/pan that comes off. Also lost a screw and a clip to the cover that goes on. There was also oil stain on the plastic engine cover and engine. You could see the stains from the heat. Very sloppy. The Service manager Eric Silva told me that it is my "perception" that there was a sloppy job done. Lets not kid each other here, i took pictures of all the oil stains and the missing clip and screw on the car. Clearly the service tech was rushing or does not care about his job. My car is not even a year old and is very expensive. Complete joke. They have not done anything to make me happy or fix the issue. I am now going to drive an hour out of my way to go to another dealer because Eric Silva told me to basically go "pursuit" another dealer. Unbelievable you would tell a customer that. You never tell a customer to basically "go shop somewhere else" bad business, bad customer service, bad service department. Land Rover should be ashamed these people at this facility are going to run this business into the ground. Business is about creating relationships and taking care of customers. Land Rover Cherry Hill is doing the opposite. Buyers beware. I will never step foot in this dealer again. Please do not take your car there for service or do business with them. To anyone that reads this review, Please be careful. Land Rover Cherry Hill is bad news. More

Teri Chew earned my family's business Have been a life long Catena family, and was compelled to give Cherry Hill a shot when recently looking for a Rover Sport for my son. Teri made the Have been a life long Catena family, and was compelled to give Cherry Hill a shot when recently looking for a Rover Sport for my son. Teri made the experience quick, painless, and a break from the usual tedium of BS you get when trading one upscale car for another. Very much appreciated how linear and focused the process was and will be back for more soon More

Bad quality service and worse quality people Servicing a Land Rover in Willow Grove PA to Cherry Hill NJ is a fine example of bad to worse. My perfectly working LR was brought to LR in Willow Servicing a Land Rover in Willow Grove PA to Cherry Hill NJ is a fine example of bad to worse. My perfectly working LR was brought to LR in Willow Grove to fix a front seal leak. They fixed it and the leak got worse. They said they didn't do it. Brought vehicle to LR Cherry Hill, they said somebody broke it wherever it was fixed - without saying LR Willow Grove. LR Cherry Hill returned my car with a dashboard hanging off and wireds hanging out and said I did it. Then they fixed it and broke my radio - they of course said I did it. I complained in THEIR survey, and ERIC SILVA then TOLD me to come down and he'd fix it, then I was not to return to LR again - because I complained. He implied I lied about LR breaking my dash and radio. Then when I complained he said he never implied that. This kinda shows he didn't realize he called me liar again. Awful technicians who can't seem to put your car back together again, terrible, remorseless service manager lacking any kind of accountability, and the prices? Ouch. More

Scams This dealer is a scam and robs please and will kill your credit score without even selling you a car they are a real scam This dealer is a scam and robs please and will kill your credit score without even selling you a car they are a real scam More

We purchased two vehicles from Land Rover of Cherry Hill in as many months. Terri Chen was exceptional in her duties as our sales associate. She was friendly, professional and extremely helpful and knowledg in as many months. Terri Chen was exceptional in her duties as our sales associate. She was friendly, professional and extremely helpful and knowledgable. She is passionate about her job and truly believes in the Land Rover product. More

Our experience with Land Rover Cherry Hill was fantastic. The team (Teri Chew was our main point of contact) was fantastic and answered all of our questions in a timely manner. More than anything, Teri went The team (Teri Chew was our main point of contact) was fantastic and answered all of our questions in a timely manner. More than anything, Teri went out of her way to give us all the information we needed to make an informed decision about purchasing our car. She told us the positive and negatives to all the models/add on's we were looking at and worked hard to make sure that all of our registration and insurance issues were worked out before we moved forward. We couldn't recommend Teri or this dealership more highly. We look forward to participating in the Land Rover/Range Rover owner events they put on! More

Friendliest Salesperson I've ever had. Reachable by cell phone and office number whenever I needed her. The staff worked as a team and the dealership is comfortable and laid back. Honest and upfront, a cell phone and office number whenever I needed her. The staff worked as a team and the dealership is comfortable and laid back. Honest and upfront, and no games. My Range Rover was perfect and my paperwork process was seamless. Would definitely go back for a second car to see Terri. More

Staff went out of their way to make me comfortable, spend as much time as I needed without pressure, and secured an incredible price, delivering the car in pristine condition. Brad even sat with me in the c as much time as I needed without pressure, and secured an incredible price, delivering the car in pristine condition. Brad even sat with me in the car long after hours were done, to be sure I understood the Rover's features and had my Bluetooth and Sirius properly set up. More

We have taken our 2005 LR3 to this dealership for major repairs. Alternator failure in August 2010, computer systems freeze November 2010 and just recently to replace a shattered rear window March 2011. repairs. Alternator failure in August 2010, computer systems freeze November 2010 and just recently to replace a shattered rear window March 2011. I accepted the possibility that alternators and computer systems can be tricky, and thus, merited more patience when we were not called, not updates, left on hold for long, long streches, etc. But this final experience, which just concluded this morning, will hopefully be my last. Let me explain what happened this week: Our rear window was shattered by a BB gun pellet on Monday evening. My spouse is convinced that only RR people should work on these cars, so the car was driven to Cherry Hill Monday evening. It was not until late Tuesday evening that my spouse was called and informed that it would be a $900 repair. "When will it be ready?" "That depends on when the window comes in." "You know, we're a one car family. I would really appreciate getting it as soon as possible." "Uh-huh" On Wednesday, with no update from them, I call to see if this window has "come in." I am told no, but that overnight delivery should have it there soon. Isn't the point of overnight delivery?? To order a product one day and have it the following day? By this rational calculation, no one called for the window till Wednesday. No one called to let me know -- which would have lowered frustration levels completely. Thursday: no update call from anyone at Range Rover Cherry Hill for the one car family (3 kids-- all under 8 years) that has not had a car since Monday evening. I call 4:30 Thursday for the update. "Yeah, your car just got done." "It did? I've been waiting to hear..." "Yeah, just now, it got done." "Sooooo, I can pick it up?" "Well, (pause) you should really let the apoxy set and settle overnight." "SO I should wait until tomorrow?" "Uh-huh" This conversation is so frustrating. Frustrating because this customer services person really doesn't care about me, my understanding of the situation, OR my sense of customer satisfaction. In fact, it doesn't really sound like he cares about his job. That's even scarier. I have to DRAG an explanation out of him. This morning when I went to pick up the car, I calmly explained how upset I have been. I explained that this isn't an isolated incident, it's the third time I have been frustrated with --above all else-- their communication skills. I was curious if there was a different category of service for those who purchased theur car from that dealership, which we did not. My concerns were met with a luke-warm response: what sounded like a memorized paragraph from the RR customer relations guide. As I paid the close to $900 bill, I asked if they got the BB pellet out. My luke-warm point person turns around to a guy sitting behind plexi glass under a sign that says "Customer Service" and repeats my question. This gentleman snorts in disgust, shakes his head and answers with 2 syllables (much like my 7 year old) "Noo-ooh!" Wow. Thanks for all your personal touches, Range Rover Cherry Hill. More

Horrible experience from first day of purchase. Condescending to customers with knowing theres no other place to take your car to within hours of each other.. Land Rover has sort of a monopoly of s Condescending to customers with knowing theres no other place to take your car to within hours of each other.. Land Rover has sort of a monopoly of sorts when it comes to service. They know they can do whatever they want and do so, well knowing you have little to no options. Highly recommend rethinking a purchase of any Land Rover product due to the complete disappointment of a brand I bought into thinking it was the total opposite. Disheartening experience since I loved these vehicles since childhood, then when I can afford one it comes to be a total kick in the face. More