Land Rover Birmingham and Jaguar Certified Pre-Owned & Service

Windshield Replacement and service I live 2 hours away from the dealership and called in advance to try to make the experience as painless as possible. As you can imagine living two ho I live 2 hours away from the dealership and called in advance to try to make the experience as painless as possible. As you can imagine living two hours away makes it very difficult to plan to have your car serviced. I found the entire team at Land Rover of Birmingham to be excellent. They arranged the service, handled the insurance claim on my windshield with my insurance agent, and provided a pick up and drop off for me to and from the airport to make it easy on me. All of this was accomplished while I was in NY on business. When I returned, they delivered my car to Bham Airport Valet Service. I only had to walk to valet, show them the valet ticket that they had texted to me, and drove home. Thank you Land Rover of Bham for the awesome service. More

Absolutely terrible service - they don't call you back - don't take responsibility - and are way overpriced. Stay away if possible. This dealer is an embarrasment to BMW, Porsche, and Land Rover. STAY AW don't take responsibility - and are way overpriced. Stay away if possible. This dealer is an embarrasment to BMW, Porsche, and Land Rover. STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

I bought my Land Rover in Atlanta and had a great experience. I live in Birmingham so I had to take it to Tom Williams to get it serviced. Repeatedly I was told over the phone that when I brought m experience. I live in Birmingham so I had to take it to Tom Williams to get it serviced. Repeatedly I was told over the phone that when I brought my car in for my service appointment, I would be given a car to drive. Every time I arrived at the dealership, I was told there were no more cars and I would have to wait for them to take me to work. This happened several times. The one time they actually gave me a car to drive they dropped it off in the parking lot at my office. After work I got in the car and didn't make it out of the parking lot before it died. I called Tom Williams and they told me it was out of gas! Believe it or not, this happened a second time when I dropped off my car and they had to bring me to work. On the way to my office, the car that we were in ran out of gas and we had to wait an hour for someone to come get us. They have the worst customer service of any place I have ever dealt with and I am getting rid of my Land Rover because there is no other dealers in the area and I refuse to go back to Tom Williams. Stay far, far away!!!! More