Jaguar Land Rover of Bethesda - Service Center

The service team did a nice job with completing the warranty repairs and making sure that I was inconvenienced as little as possible. Thanks. warranty repairs and making sure that I was inconvenienced as little as possible. Thanks. More

I just wanted to give a shout out for Zay Paulemon. She made me feel like a rockstar as I entered the service area on 19th of June. Her greeting was friendly, warm and welcoming. She made me feel like a rockstar as I entered the service area on 19th of June. Her greeting was friendly, warm and welcoming. More

On the 10th of June I drove to the service center because the air conditioning was not working. I arrived 15 minutes before the service center closed for the day. I was told there were no techs and to come the air conditioning was not working. I arrived 15 minutes before the service center closed for the day. I was told there were no techs and to come early on Monday. Samer Hilmy, came to the service center and went into problem solving mode. As he went to find someone to assist, Gaby Lima appeared and ask if she could assist. I told her about the air conditioner and she simply said "Let me take a look". Gaby came out adjusted some knobs and explained some possibilities for this issue and next steps. Her thoughtfulness to assist me at the end of her days is greatly appreciated. It made me feel confident in choosing Jaguar Land Rover Bethesda. More

I ordered a new key fob from the parts department, but was not made aware that I would have to schedule an appointment with the service department to have the key programmed. However, the process of sched was not made aware that I would have to schedule an appointment with the service department to have the key programmed. However, the process of scheduling an appointment was easy and my service experience was perfect. More

The service agent Crystal is outstanding. She provides excellent customer service every time I visit Bethesda Landrover. Ms Cheryl is awesome as well. She provided me with a quiet space so I She provides excellent customer service every time I visit Bethesda Landrover. Ms Cheryl is awesome as well. She provided me with a quiet space so I could continue to work and take my virtual meetings. 5 star service from Crystal and Cheryl! More

Crystal did a stellar job making me feel at ease when it came to fixing the recall on my LR4. From scheduling through completion I was continuously informed of the status of my vehicle. Crystal was both p came to fixing the recall on my LR4. From scheduling through completion I was continuously informed of the status of my vehicle. Crystal was both professional and inviting. I would highly recommend this dealerships service department for use. More

My car was delivered for service January 31st; as of June 10 I still do not have my vehicle, eventhough I’m continually advised “It should be ready this week”! 10 I still do not have my vehicle, eventhough I’m continually advised “It should be ready this week”! More

Jaguar Land Rover Bethesda is exceptional! The group of people who work for this establishment make it so. I had the pleasure of having Andrew Navarro as my service advisor on 06/06/23 when I The group of people who work for this establishment make it so. I had the pleasure of having Andrew Navarro as my service advisor on 06/06/23 when I took my truck in for service. He kept me informed of every detail that was being performed on my vehicle. He has such a warm and polite presence about him. I was very impressed with his performance and superb customer support. Kudos on a job well done! Nita Blue More

I want to thank my LR2 assistant service manager, Gaby Lima during the past 6-months for superb customer support, caring attitude and for her outstanding leadership shown during Dec 2022-May 2023. My 20 Lima during the past 6-months for superb customer support, caring attitude and for her outstanding leadership shown during Dec 2022-May 2023. My 2008 LR2, back in Dec 2022, signaled a warning message on the dashboard indicating “Transmission Traction Reduced”. I contacted Gaby who immediately processed the service appointment on the spot. while processing the maintenance appointment, she further indicated to me that once the problem assessment is determined she would keep me updated. A few days later, Gaby informed me the visual inspections found the haldex unit leaked all fluid out and had burned the internal pump. The estimated repair cost would have been expensive however, after further review of my L/R record on file, Gaby indicated there is a possibility that my Veritus Extended Warranty could be further reviewed and request for further evaluation. All supporting documents and pictures taking by maintenance were submitted and in the end, the repair parts were covered within my Extended warranty. Bottomline, even though the final repairs were finally completed in May 2023, it took that time to receive the repairs part from the UK, shipping as we all knew took time. But, gaby kept me informed and through her strong leadership and maintenance background skills plus her willingness to customer support provide means of transportation during the entire period. I will continue, and in the going future having Gaby Lima as my Primary Service Maintenance Manager. Thank you all who supported this unexpected downtime. Especially, the font desk lady who processed and kept providing Loaner Transportation during times of need. My family and I appreciated the support rendered by all involved. The maintenance repairs completed were professionally executed and tested. I’m here to say “Job Well Done” in time of need. My LR2, 2008 is back into superb running condition. In closing, I want to add the two front desk employees (Lesli and Zay) that provided exceptional customer support in processing my paperwork, and ensuring my Family and I were kept in transportation in scheduling the Loaner Car during the above mentioned period. Lesli and Kay presented themselves in a professional manner and were definitely knowledgeable and pleasant attitudes in a professional manner during hard times as we were experiencing actually made our experience a Happy and Satisfying One. Thank you Lesli and Zay, for your Professionalism that was shown to us throughout this period. Not only the above maintenance issue, our LR2 received two additional/separate maintenance appointments shortly after involving complete oil changes, complete tire rotation, replacing a new battery as well replacing the driver rear window regulator back to full operation. Once again, the 3- staff key players performed their duties in an exceptional manner, very busy not never flawed in providing great customer service and always greeted us with great respect and honest integrity. During a period requiring much maintenance/repairs need the staff support was just superb. The customer support rendered by our Asst Service Mgr (Gaby) was outstanding and professionally managed as well from the front desk staff (Lesli and Kay). Their approach to customer support/ service rendered each visit was outstanding and admirable. The 3-mentioned in all of the above had always rendered outstanding customer support and the 3-definitely work successfully as a Team effort. We really appreciated how we were treated with respect and as a part member/customer within the LandRover Bethesda Team. Thanking you all, for a “Team Effort”during a time of maintenance repair and necessity. Job well done! Nick and Lisbeth More

Good experience all around Special shout out to the overview of Cheryl Stewart - she expedited and puts quality customer care to a new level at Bethesda Jaguar overview of Cheryl Stewart - she expedited and puts quality customer care to a new level at Bethesda Jaguar More