Jaguar Land Rover of Bethesda - Service Center

I was in need of assistance and the customer service was very attentive and knowledgeable about the services needed very attentive and knowledgeable about the services needed More

The service team and Crystal Vanderpool were fantastic. I was very happy with the experience. I was very happy with the experience. More

The team I've worked with have been attentive to my needs and a pleasure to see each time. and a pleasure to see each time. More

Staff were very friendly and customer oriented. My service manager went above and beyond to make sure I was informed and that work was done in a timely manor. My service manager went above and beyond to make sure I was informed and that work was done in a timely manor. More

I took my newly purchased Range Rover Sport in for service and inspection. The team was extremely helpful, time efficient and knowledgeable. I wish I had taken my first previous suv (Jaguar) to them i service and inspection. The team was extremely helpful, time efficient and knowledgeable. I wish I had taken my first previous suv (Jaguar) to them instead of another local dealership. More

My last review stated how I still had a problem with my vehicle after I left Land Rover. Well, eventually it broke down and had to be towed in. This was last year around Oct. or Nov.; I was given a loaner vehicle after I left Land Rover. Well, eventually it broke down and had to be towed in. This was last year around Oct. or Nov.; I was given a loaner (Thank you). Though I appreciate the loaner. I am still upset with the service. As I said my vehicle was towed in last year as I had issues then when I drove it off the lot. Last week I finally received a text from Crystal that it was ready after approximately 3 months. I took off work to pick it up, paid gas from WV to MD, paid them cash then drove off the lot. My vehicle was a little loud. I looked at the dash and it said LOW COOLANT LEVEL ..........REALLY!!!!!After 3 months I take time off work, gas from WV to Bethesda and the tow cost from them not repairing it correctly the first time. Then I have paid for my vehicle repair work LAST WEEK and I still don't have my vehicle. This service is AWFUL. Seems like they only provide excellent service for the newly purchased vehicles and to xxxx with loyal customers. Crystal does not return calls. She knows the situation and has made no attempts to communicate with me and I am getting PISSED!!!! Just because I don't drive a new Land Rover it doesn't mean I should be treated like crap. I pay just like the rest of their customers, and they don't hesitate to take my money. If you don't want my service just tell me that. If paid for the xxxx repairs I should have my xxxx vehicle. I should not have to write a review to get a response from Land Rover when I already paid for repairs on a vehicle I do not have. This is the worst service I have ever received. More

Cheryl was the utmost help shes truly the greatest ever, such a gem!! She’s so sweet and beyond helpful, i needed to connect my car to the Land Rover app and she was such a hoot, she made such an amazing im such a gem!! She’s so sweet and beyond helpful, i needed to connect my car to the Land Rover app and she was such a hoot, she made such an amazing impression and im truly thankful. It was a small fix but she’s got a huge cheeful personality and made the experience very fun and personal we had many laughs. Cheryl seriously made the vist amazing im truly impressed she’s definitely the person to go to when stopping by she’s got an incredible soul. More

Superb! !! Truly the customer experience is the BEST!!! Crystal and her team are Great!!! Thank You !! Truly the customer experience is the BEST!!! Crystal and her team are Great!!! Thank You More

Cheryl has to be the best customer service representative I’ve ever encountered. She did her due diligence and took her time with helping me process this new system. I will be back just to experience Cheryl! I’ve ever encountered. She did her due diligence and took her time with helping me process this new system. I will be back just to experience Cheryl! Im sure she’s a great asset to the team. More

The customer service was outstanding, my service agent Gabby was so attentive and understanding to my needs. I will definitely be back again and recommend them to everyone I know. Gabby was so attentive and understanding to my needs. I will definitely be back again and recommend them to everyone I know. More