Jaguar Land Rover of Bethesda - Service Center

I was giving the best possible service with setting my car up today and I can’t thank Cheryl enough thank you for your patience and great customer service. car up today and I can’t thank Cheryl enough thank you for your patience and great customer service. More

I cannot express how grateful I am to Cheryl. Cheryl's patience and product knowledge was key to successfully achieving my vehicle app synchronize. Cheryl was FANTASTIC, her people skills are su Cheryl's patience and product knowledge was key to successfully achieving my vehicle app synchronize. Cheryl was FANTASTIC, her people skills are superior, her overall demeanor was the most beautiful client relations interaction I have had in a while, and her eagerness to help me was unparalleled. Cheryl was on the phone with me about 45 minutes, she could have easily told me anything to get me off the phone, BUT she did not. Cheryl was patient with me, and she did not let me go until the app synchronization was done right. Cheryl never made me feel like a burden, on the contrary, she made me feel taken care of and that I was in good hands. I am wholeheartedly thankful for her wonderful spirit. For anyone who needs to speak with someone in the service department - do yourself a favor and look for Cheryl. I love you Ms. Stewart! More

Amanda in Bethesda Land Rover Jaguar Parts Department is an outstanding parts clerk. Each time I called which included Saturdays starting the week of July 28, 2022 aafter my 2009 Jag XJ8 was chopped up by a an outstanding parts clerk. Each time I called which included Saturdays starting the week of July 28, 2022 aafter my 2009 Jag XJ8 was chopped up by a non-Jaguar dealerdhip that advertised a British auto care specialist for Engine Light issues. . I was distraught and I called Jaguar Parts Department each time I discovered a part was chopped and left with a damaged changeling in its place. Amanda provided Excellent Customer Care in providing the correct part numbers from the driver shifter console, the 5 19inch alloy wheels, my exterior right lamp the required a$300 or so part, 5 tire sensors to the $31.52 lug nut wrench. Amanda's tone was always pleasant, considered and never put off or bothered. Kudos to Amanda and thank you Bethesda Land Rover Jaguar for such an outstandingly professional and exemplary, employee Sincerely Tharyll Pretlow. More

Cheryl was so helpful in taking care of my vehicle app synchronization and her customer service was excellent! synchronization and her customer service was excellent! More

Kevin Soltwedel was amazing. He made the process very pleasant and paid attention to any concerns that I had. He also was very conversational and spoke about many different thing He made the process very pleasant and paid attention to any concerns that I had. He also was very conversational and spoke about many different things while I was waiting for process to clear. He checked to make sure I was ok. He knew everything in regards to my car and he helped me with setting up some technologies related to my car. I would highly recommend. More

Cheryl and Samantha have both been fabulous. These 2 fine people have always been there for me whenever i needed anything.... They keep me as a satisfied client at this dealership... These 2 fine people have always been there for me whenever i needed anything.... They keep me as a satisfied client at this dealership... More

Cheryl Stewart is the absolute best! Her customer service skills exceed the standard for a luxury brand. She’s professional, personable, patient, and determine to make sure the customer Her customer service skills exceed the standard for a luxury brand. She’s professional, personable, patient, and determine to make sure the customer walks away with the solution to the issue. Thank you so much Cheryl for your help! You made my experience with Range Rover so much better. More

My experience at this dealership has been excellent thanks to the outstanding service provided by Cheryl S. Her detailed knowledge, tremendous patience, attention to detail and caring ways has made get thanks to the outstanding service provided by Cheryl S. Her detailed knowledge, tremendous patience, attention to detail and caring ways has made getting acquainted with my new Land Rover a totally enjoyable and fun experience. More