Jaguar Land Rover of Bethesda - Service Center

I was in for routine maintenance and was satisfied all,the way around form my advisor to the reception and check out all,the way around form my advisor to the reception and check out More

Had to bring my Jaguar back into the dealership to have some diagnostics run and services performed. Just let me say that Cheryl Stewart is one of the best Customer Service Managers that I have EVER come a some diagnostics run and services performed. Just let me say that Cheryl Stewart is one of the best Customer Service Managers that I have EVER come across! She kept in constant touch with me the entire time while my car was being serviced and even after my car was completed. In terms of my Service Advisor, Crystal Vanderpuije is top notched! She gave OUTSTANDING and excellent customer service keeping me apprised every step of my vehicles services including follow-up calls as well! Together, Crystal and Cheryl are an excellent team at LandRover Bethesda! More

This place is the best. Always professional and efficient. Highly recommended Crystal to every owners. Always professional and efficient. Highly recommended Crystal to every owners. More

Crystal in the service department is a dream to work with. After I made my appointment, I received a reminder text and call which is very welcomed since I tend to forget things. The staff at Bethesda La with. After I made my appointment, I received a reminder text and call which is very welcomed since I tend to forget things. The staff at Bethesda Land Rover is always so kind and professional. Everything was explained to me before servicing my car, during and after. There was even a follow up email thanking me for my business. I wish my car needed an oil change more often than 21,000 miles so I could visit the dealership sooner than 2025. Thank you! More

Poor communication. No attention to details or customer care. Both new car sales and service management should be replaced. Counting on customers liking their products t No attention to details or customer care. Both new car sales and service management should be replaced. Counting on customers liking their products to deliver poor service. More

Excellent service, completed on time and as promised . No loaners available but quick turnaround. Jose Alvarez service advisor. No loaners available but quick turnaround. Jose Alvarez service advisor. More

Great service as always Friendly and helpful and took care of all my needs. Even cleaned my vehicle care of all my needs. Even cleaned my vehicle More

Our Service Manager Jose was very professional. He was courteous, kind, concerned and very caring. He was courteous, kind, concerned and very caring. More

Service and the scheduling was good, however the dealer rep was unable to provide me with a loaner vehicle due to vehicle unavailability, although he did arranged rides for me get to my office. However, s rep was unable to provide me with a loaner vehicle due to vehicle unavailability, although he did arranged rides for me get to my office. However, since I needed a vehicle throughout the day, I had to use my wife's car for a couple of days. More

I don't even know where to begin of how Ms. Cheryl Stewart made me feel today when I came to inquire about my car. It all started this morning at about a little after 10am when I drop my car be Cheryl Stewart made me feel today when I came to inquire about my car. It all started this morning at about a little after 10am when I drop my car because it was having coolant problem. The two people at the desk was great. When I didn't get a call about my car,I decided to drive to the dealership for an update. I got to the dealership at exactly 5:58pm,while they were closing I ran into Ms. Cheryl and told her my concerns and how I was waiting to hear from the dealership so I can plan how I was going to head back home to Delaware. Ms cheryl went above and beyond to make sure that I left there happy even though they were closed for the day. She went back to see if the technician was still there to give her update, and to our surprise, Jeff was still there. Jeff insured her that he will finish everything with the car and I will be able to drive home. He even apologized to me that they won't be able to give my car a wash because the people that did the washing had left for day. Wow,you just can't get any better service like this anymore. Ms. Cheryl then came back to me and related all this to me with a smile and a genuine care and told me Jeff will have it done by 7:15pm. That's over an hour of them closing, and these two individuals was able to help me and make sure I left happy. Ms. Cheryl, thanks for ending my day with grace,a day that I thought started from xxxx,you reassured me there's still people out there with an amazing customer service. I will be stopping bye again whenever I am in the area to get a glimpse of that smiles and laughter that we share. Enjoy the rest of your end. More