Land Rover Bethesda

My experience with the service department has renewed my commitment to be Land Rover customer forever. Crystal went out of her way to provide customer service beyond my expectations. There was a significant commitment to be Land Rover customer forever. Crystal went out of her way to provide customer service beyond my expectations. There was a significant back order on my needed part. Crystal, along with the service department, worked hard to resource and fabricate my driver’s side mirror and get my back on the road. My car was returned to me good as new and clean as a whistle. More

Last week, I was really in a bind. I popped my front right tire on my way to DC from Bethesda. It was pouring rain as well which never helps. I called for a tow which then took me to J I popped my front right tire on my way to DC from Bethesda. It was pouring rain as well which never helps. I called for a tow which then took me to Jaguar Land Rover Bethesda which has been my "home dealership" for well over a decade now. My service advisor, Jose, took great care of me. I had my car back with a brand new tire and proper alignment in just 2 days! More

The provide good service. The ride share feature for travel to pick up my car was a pleasant surprise. The ride share feature for travel to pick up my car was a pleasant surprise. More

Had a great experience when having my vehicle serviced last week. As usual they provided optimum customer service last week. As usual they provided optimum customer service More

I had to recently get my I-Pace towed to this dealership as it died on the road. The service I received here was excellent. My service advisor Jose was courteous and professional and set expectations about as it died on the road. The service I received here was excellent. My service advisor Jose was courteous and professional and set expectations about how long it might take to fix the vehicle correctly from the get-go. I received constant updates about the status of my vehicle and there was zero pressure to purchase the additional service items they recommended. The only "issue" was that there was no loaner available even though my car was still under warranty so I was out of a vehicle for over a week which was a bit of a pain as we are a single vehicle family. More

Loaner cars are next impossible to come by. Have serviced 2 Range Rovers here over the last 10-11 years. Latest was a two + month wait for parts while my vehicle was not usable, only 62000 mile Have serviced 2 Range Rovers here over the last 10-11 years. Latest was a two + month wait for parts while my vehicle was not usable, only 62000 miles on the odometer. Staff is nice, they certainly try. When u purchase a $150000+ vehicle you expect more. Crappy waiting area with uncomfortable seats. More

Dealership is modern and clean. Staff is friendly, attentive and personable. Pricing was fair and service options were clearly laid out and reasonable! Staff is friendly, attentive and personable. Pricing was fair and service options were clearly laid out and reasonable! More

Good customer service and communication … Jose was friendly and transparent. Nice loaner too and accommodating to my schedule friendly and transparent. Nice loaner too and accommodating to my schedule More

Great experience! And I absolutely couldn’t be happier with my new car! Thank you so much! And I absolutely couldn’t be happier with my new car! Thank you so much! More

Work was done well and promptly. Car was clean and washed. Initial misunderstanding war rapidly taking care by Kamal. Car was clean and washed. Initial misunderstanding war rapidly taking care by Kamal. More