Land Rover Bethesda

Overall a good experience, but expected an excellent experience given the quality of the vehicles produced by JLR. Again, good, but not exceptional. experience given the quality of the vehicles produced by JLR. Again, good, but not exceptional. More

I traveled 4 hours to be welcomed by Kevin who offered us drinks and was hands down the best salesman I’ve ever dealt with. He had everything prepared for a smooth transaction so I wasn’t spending hours ther drinks and was hands down the best salesman I’ve ever dealt with. He had everything prepared for a smooth transaction so I wasn’t spending hours there! Answered any and all questions I had! And he had my Range Rover sparkling!! Since my purchase, Kevin has kept in touch making sure I’m satisfied and loving my new ride!! More

I had a great experience with my sales man. He was very attentive to details and delivered on time! He was very attentive to details and delivered on time! More

The Service Department provided outstanding service. Crystal's customer service was over the top in communicating. Crystal's customer service was over the top in communicating. More

I had a great experience at Jaguar Land Rover Bethesda! Their inventory consisted of clean, high quality vehicles and the dealership itself was beautiful. All of my interactions were with friendly, knowled Their inventory consisted of clean, high quality vehicles and the dealership itself was beautiful. All of my interactions were with friendly, knowledgeable, and helpful associates. Kevin made the process fun and extremely smooth. More

They have a hard time keeping their commitments. The work never seems to be done on time and there is often an issue with getting a loaner vehicle. After speaking to the head of service, I was extre The work never seems to be done on time and there is often an issue with getting a loaner vehicle. After speaking to the head of service, I was extremely disappointed by his matter-of-fact statement that they are understaffed, and scheduling repair work is uncertain. With this lack of customer service approach, I felt I needed to take my vehicle elsewhere for the necessary repair. More

One of the few dealerships in the area where you don’t feel like a number and are treated extremely well. Service department is awesome. feel like a number and are treated extremely well. Service department is awesome. More

I have so much more than 15 words to say to describe my horrible experience. I dropped my car off with an appointed on a Tuesday and didn’t get it back for over a week. This was basically for routine maint horrible experience. I dropped my car off with an appointed on a Tuesday and didn’t get it back for over a week. This was basically for routine maintenance. I got excuses for being understaffed but no attention to detail or follow up. For the better part of a week I had to call and ask for the status of my car, with no one ever calling me back. Despite numerous promises to call, escalate via email and the assurance that someone would get back to me, no one ever did. It was so bad that I eventually went to the dealership just to physically place eyes on my car. Only to find out that on that Saturday (4 days later), the car had yet to be diagnosed by a technician. I was assured it would be seen by a tech on Monday.,Still not a single update initiated by the dealership. I received the car Wednesday evening more than a week later. The only explanation, we’re understaffed and there are cars that have been here longer than yours. More

My experience with the service department has renewed my commitment to be Land Rover customer forever. Crystal went out of her way to provide customer service beyond my expectations. There was a significant commitment to be Land Rover customer forever. Crystal went out of her way to provide customer service beyond my expectations. There was a significant back order on my needed part. Crystal, along with the service department, worked hard to resource and fabricate my driver’s side mirror and get my back on the road. My car was returned to me good as new and clean as a whistle. More

Last week, I was really in a bind. I popped my front right tire on my way to DC from Bethesda. It was pouring rain as well which never helps. I called for a tow which then took me to J I popped my front right tire on my way to DC from Bethesda. It was pouring rain as well which never helps. I called for a tow which then took me to Jaguar Land Rover Bethesda which has been my "home dealership" for well over a decade now. My service advisor, Jose, took great care of me. I had my car back with a brand new tire and proper alignment in just 2 days! More