Land Rover Bethesda

My experience with Samantha Samantha is very thorough in explaining several options, friendly, courteous, and took her time to answer all questions I have before selecting what’s Samantha is very thorough in explaining several options, friendly, courteous, and took her time to answer all questions I have before selecting what’s best for me. She shows a professional attitude, calm, & very neat simple appearance. I am recommending her for other friends and families. More

Terrible Customer Service Walked in ready to buy a new Range Rover. Sales consultant was not knowledgable and kept leaving me to ask someone else. I returned the next da Walked in ready to buy a new Range Rover. Sales consultant was not knowledgable and kept leaving me to ask someone else. I returned the next day at the appointment time the sales consultant and I both agreed on.. he was not ready. Waited around an hour. The sales manager had the worst customer service also... For such a high end car, was not treated like a buying customer should be. More

Compared to other Land Rover dealership it is much better First advice, treat customer like your customer who are spending time and money and they deserve attention. Second if you have employee policy make su First advice, treat customer like your customer who are spending time and money and they deserve attention. Second if you have employee policy make sure you write it down and display it. Don’t insult customer if you come in their photo click accidentally saying delete the picture. We don’t care for any salesperson picture but excited about our car. And last but the least, business people should be friendly, we understand no one want to work past 6 pm but when you sign up for job like this you should be patient. Cheryl did a wonderful job making us feel special after buying such a wonderful car. Appreciated it. I am into sales and never let my customer feel bad. Having said that overall it is good experience and if abovesaid things are taken care would definitely recommend my friends the Land Rover Bathesda! More

Don't Trust Land Rover Bethesda (5/2018) ; general manager Mitch Henson changed offer, in writing, literally within 2 hrs 20 minutes of making offer, by a lot (over 8% hike from initial offer ; general manager Mitch Henson changed offer, in writing, literally within 2 hrs 20 minutes of making offer, by a lot (over 8% hike from initial offer); not good faith, not trustworthy, not to do business at Land Rover Bethesda More

Cheryl came to my house!!! First I want to say I love my new Jaguar E-Pace. My sales consultant was Sherry and she did a great job. She went above and beyond to help me get exac First I want to say I love my new Jaguar E-Pace. My sales consultant was Sherry and she did a great job. She went above and beyond to help me get exactly what I wanted and to help me with my budget. Her finance manager was awesome as well. But I think my favorite part of the whole process was Cheryl Stewart, the Encore Specialist. She drove to my house in, which is about 50 miles away, and she spent an hour and half going over every detail of the car. And she made sure I knew how to do everything before she left! She went above and beyond what I was expecting! Thanks for a great experience. More

Cheryl Stewart Cheryl Stewart, did a wonderful job at helping me to understand the technology of the Jag. She is very down to earth and passionate about customer ser Cheryl Stewart, did a wonderful job at helping me to understand the technology of the Jag. She is very down to earth and passionate about customer service. More

Kevin Soltwedel Kevin did a great job showing me around and providing all the info I needed to make a decision. I appreciate the dealers availability to get the trans Kevin did a great job showing me around and providing all the info I needed to make a decision. I appreciate the dealers availability to get the transaction accomplished(some of it took time after hours). More

Fast, Efficient and Excellent Customer Service (RR_Velar) This is my second vehicle from Kevin and Evelyn at Land Rover Bethesda and I had an awesome experience. I highly recommend you visit this dealership i This is my second vehicle from Kevin and Evelyn at Land Rover Bethesda and I had an awesome experience. I highly recommend you visit this dealership if you are looking to purchase/lease a LR. Everyone in there has improved their customer service skills and the staff got great team work. Kevin and Evelyn were extremely helpful and efficient. I called Kevin and explained to him all the specifications I wanted for my Range Rover Velar R-Dynamic. He worked harder to get a great deal done for my high wish list. In comparison to the first time I purchased a vehicle through Kevin, this time he went above and beyond. I got a trim that matched all my specifications, more features to my wish list and above all a great discounted deal. The day I went in to sign all the documents, Evelyn had everything ready. I was in and out in my new Velar within 40 minutes. Dealing with Kevin and Evelyn has made me see a brighter light in this dealership. More

Impressive! My wife and I came in to look at a Range Rover Evoque for a daily driver and after the test drive my wife wanted to text drive a used Range Rover Spor My wife and I came in to look at a Range Rover Evoque for a daily driver and after the test drive my wife wanted to text drive a used Range Rover Sport just to see what is was about. After we test drove the vehicle my wife and I were leaning more towards the Range Rover Sport. The young lady that was helping use was great. She was new to the job (only 3 days on the job) :-) and doing her best. Then Kevin Soltwedel came in to help her because she was new. Kevin was Awesome! He was very knowledeable and engaging. He made the decision for use a simple one and he made the experience a Great one. We are very pleased with our Range Rover Sport and thank Kevin and Team for giving use an Exceptional Customer Experience. More

Excellent Experience I have to say that Kevin Soltwedel is a professional whom values the customers time. I will purchase from this dealership again because of him.I spoke I have to say that Kevin Soltwedel is a professional whom values the customers time. I will purchase from this dealership again because of him.I spoke with him over the phone and he had all details ready when I walked in. The finance department was also quick and did not waste my time.This experience was actually pleasant and the car is fantastic. More