Land Rover Bethesda

DO NOT PURCHASE FROM THIS DEALER Do not purchase a vehicle from this dealership. Garrett Williams was my point of contact and when I entered the dealership, the entire staff was unocc Do not purchase a vehicle from this dealership. Garrett Williams was my point of contact and when I entered the dealership, the entire staff was unoccupied and sitting around just staring. The environment was not welcoming. Let me first begin by saying how long I was at the dealership I expressed how much money I had along with my trade in value to avoid time wasted. However, even with all of that information up front, I was there for 6-8 hours. Between test driving the vehicle, appraising my vehicle and negotiation between my sales person Garrett Williams and the manager, the process was too long . We finally reached a deal and shook hands for confirmation. I quickly left to retrieve the money from the bank. I returned 15 minutes later just to then be told that the deal was actually null and void and that managers math was incorrect about the amount we agreed upon. Bottom line they wanted more money. Roughly about $4000.00 extra. The manager sat down with me and took very little responsibility for the error and did NOTHING to rectify the situation. At that point they did not accept my previous offer and I left disappointed and pissed off for wasting my time. The following day they called me and I expressed my disappointment about the exchange and the sales rep assured me would call me back later that day, and never did. Hands down Worst experience at a dealership. If you are excited about a vehicle, do not go here!! They will discourage your car buying experience. More

Phenomenal Experience Arnold took all of my considerations into play and found the perfect vehicle for me. The service was super fast and everyone was super helpful and fr Arnold took all of my considerations into play and found the perfect vehicle for me. The service was super fast and everyone was super helpful and friendly. The dealer staff took the time to congratulate me and talk to me about my purchase and ensured that all of my questions were answered. I walked away with the exact vehicle I wanted, and a price that I was happy with. More

You do all the work yourself, no one cares. My name is Jazz and I purchased a 2009 Infiniti G37 Journey Coupe from this dealership and overall my experience was less than the average expectation My name is Jazz and I purchased a 2009 Infiniti G37 Journey Coupe from this dealership and overall my experience was less than the average expectation. I have purchased about 6 vehicles in my lifetime so far and I have had 6 different experiences to compare to. I have always purchased from a name brand dealership (ex. Jeep, Honda, etc.) Because this way, they have better business ethics and protocols set by a corporate management team for the ultimate customer satisfaction rate. Starting off, I called to arrange an appointment to check out the vehicle with a sales manager Samantha C. who was wonderful in the handling of my interest. I always ask as many questions as I can before ultimately making my decision and Samantha was exceptionally patient when I was asking away. I am very picky in the selection of my next vehicle as these decisions will alter your finances for the next couple of years so it's essential to have comfort before heading out the door. One routine I ensure to make is making use of one of the lifts in the service area to inspect the underside of the vehicle for any rust, and Marco in the service department was the best of the best at this dealership. Him along with Samantha were the dynamic duo and it helped me gain peace of mind for this entire process. Moving forward however, after all the paperwork is signed. The game of "search and find" began. I called to check the status of my registration and license plates, then was transferred to the accounting department who has a full voicemail. So with this being the case, no one else in dealership can help me except the representative in the accounting department. I was then connected again to Samantha who ensured me I would be contacted when the items arrived. The call never came, I purchased the car off the lot Jan. 14th, 2019, and usually this process should take no longer than a month. After waiting until the week before my temporary tags expired, I called the dealership once more to request the status of the license plates and request another temp tag if they weren't ready. The representative let me know that the plates were ready after I had to call for them. Remember, it was communicated to me that the dealership would contact me when the plates arrived. Lastly, the dealership staff who I spoke with (not everyone), were professional, it seemed they were a lot of "office shenanigans" going about. I understand the time for play and time for work, but it seems more play was going down. Very unprofessional. Overall, the experience was less than average and if it weren't up to Samantha and Marco, I would have just felt like "another number" who after purchases the car, gets kicked in the butt out the door. Would I do the entire experience again? Only if Samantha and Marco are there :) Hope this review helps in your decision making process. More

Another nice experience People working here are very nice to me during the entire process of leasing, especially, Samantha Cambridge, Deborah Bell, and Cheryl Stewart helped People working here are very nice to me during the entire process of leasing, especially, Samantha Cambridge, Deborah Bell, and Cheryl Stewart helped me through very step and lots of paperwork. I had nice talk with all of them. More

Very high standards for customer service Very impressed with all the staff I came in contact with. Bought a Velar from Samantha. Extremely friendly. Not pushy at all. Answered all our questio Very impressed with all the staff I came in contact with. Bought a Velar from Samantha. Extremely friendly. Not pushy at all. Answered all our questions and gave us space to make our decision and I feel I walked out with a great deal. Sales manager Matt was equally good. Answered all the questions very promptly and courteously. They work as team. Will be back next year for my next purchase. More

Refreshing and Painless! Thank you Samantha Cambridge for all of your help! You took my awful experience (someone stole my car) and calmed my anxiety. You met all of my needs Thank you Samantha Cambridge for all of your help! You took my awful experience (someone stole my car) and calmed my anxiety. You met all of my needs, listened to me, and really understand what would work best for me. Thank you! If you’re looking for a car, go here!!! I only wish it was the first dealership I visited so that I wouldn’t have wasted time at that other place. Come here first and leave happy! More

Great and exciting I think they have all its takes to certisfy a customer and make a customer at the end of the day leave with a big smile on their faces I think they have all its takes to certisfy a customer and make a customer at the end of the day leave with a big smile on their faces More

Samantha listened and delivered. I bought two cars from her six months apart. She treated me like family each time. She is awesome. I will recommend her to all my love ones. Can't I bought two cars from her six months apart. She treated me like family each time. She is awesome. I will recommend her to all my love ones. Can't ask for more. Love her More

Awesome Experience It was awesome working with Samantha! She was pleasant and easy to work with. She made sure we were happy with our choice and provided excellent cust It was awesome working with Samantha! She was pleasant and easy to work with. She made sure we were happy with our choice and provided excellent customer service! I would definitely go back to work with her and the team at Jaguar/LandRover! More

Thank you Samantha! Samantha was professional, thoughtful, responsive and incredibly knowledgeable. Probably the best car-buying (or, leasing) experiences I’ve ever had. Samantha was professional, thoughtful, responsive and incredibly knowledgeable. Probably the best car-buying (or, leasing) experiences I’ve ever had. I swung by the dealership with no appointment and she made time for me, showed me multiple cars, and explained everything I needed to know about the cars. She also gave me a great deal!! I highly recommend Samantha and this dealership. More