Land Rover Bethesda

I bought a used Defender from a dealership in Richmond, and needed a tutorial on the car and all of its features. Cheryl Stewart spent two hours with me going through all of my questions and getting me set and needed a tutorial on the car and all of its features. Cheryl Stewart spent two hours with me going through all of my questions and getting me set up for Land Rover In Control. She was helpful, polite, funny, and knowledgeable. Amazing customer service. More

Unfortunately my husband had to return from an appointment because they were not able to service him (warranty) on a Saturday because they did'nt call the warranty company during the week to verif appointment because they were not able to service him (warranty) on a Saturday because they did'nt call the warranty company during the week to verify the coverage. Very cumbersome. It was not a luxurious experience as one expects when owning a RR. More

I had the pleasure of working with Kevin Soltwedel on the purchase of a vehicle. From start to finish, Kevin was incredible. In my prior experiences, the car buying process has been stressful and overwhelmin purchase of a vehicle. From start to finish, Kevin was incredible. In my prior experiences, the car buying process has been stressful and overwhelming. But working with Kevin was the complete opposite. I highly recommend reaching out to Kevin on your next car purchase – I know I will!!!! More

Kevin S. sold me a used Land Rover with issues on the A/C converter. When I called them to have them look at the car (less than 3 days after purchasing) the c sold me a used Land Rover with issues on the A/C converter. When I called them to have them look at the car (less than 3 days after purchasing) the car was making a knocking noise Kevin very non chalantly told me they couldn’t check out the car for at least a 4 days to a week. I told him that was unacceptable and they agreed to look at it the following day in the “morning” when in actuality, they didn’t look at the car until the following day in the evening. They said nothing was wrong and I had to pressure them to look again. They found the ac compressor was going bad and shared that the car was still “safe to drive” and they had no idea that there was an issue prior to selling me the vehicle. When Kevin’s entire sales pitch was the 125 point inspection. It was then radio silence after that, no follow up from Kevin at all and we were in the middle of a snow storm and I needed my car because it has 4WD. Kevin said I could pick up my car since I needed it and didn’t bother then to communicate that the cost to fix my car would be $4600 and Land Rover Bethesda had no intentions on fixing the car. I found this on a price of paper they left in the vehicle. I called Kevin the following morning and again expressed my frustrations. He said I could bring the car back and he’d look into what else they had on the lot. Then radio silence again. I called him to tell him I’d bring the car back, he said no problem. Then he blocked me and my husband from calling and texting him. I had a trusted mechanic look at the car and it was not at all the ac compressor and just the serpentine belt and tensioner that needed to be changed. All for less than $500. Not to mention, after Kevin blocked us, the tensioner belt broke, my car started smoking and the power steering went. My child was in the car when this happened. I thought the vehicle was safe to drive though. Do not buy from this dealership. I understand that things happen but they way Kevin handled this situation was gross and slimy. Very much used car salesman. More

Fast process in and out very friendly I love my tahoe they have a customer in me for life they have a customer in me for life More

Had the pleasure of working with Kevin Soltwedel on my 3rd car from this dealership. Kevin is extremely professional and made this process as smooth and easy. Highly recommend working with Kevin if you ar 3rd car from this dealership. Kevin is extremely professional and made this process as smooth and easy. Highly recommend working with Kevin if you are looking for a Jag or Land Rover. More

Overall great experience. Repeat customer and the new team I worked with will certainly have me coming back again. From start to finish, the support of the team was excelle Repeat customer and the new team I worked with will certainly have me coming back again. From start to finish, the support of the team was excellent. Thanks again. More

Overall a solid dealership. Clean and centrally located in North Bethesda. Sales Staff was not too pushy. Kevin Soltwedel our sales rep was great! He was clear, concise, and mad Clean and centrally located in North Bethesda. Sales Staff was not too pushy. Kevin Soltwedel our sales rep was great! He was clear, concise, and made us feel comfortable. More

I just purchased my vehicle on Sunday and I am extremely impressed by the attentiveness and support of the staff. Fady was very accommodating and helpful with expediting the finance process and explaining impressed by the attentiveness and support of the staff. Fady was very accommodating and helpful with expediting the finance process and explaining everything thoroughly. Today I had an appointment with Cheryl to walk me through my new vehicle and show me all the bells and whistles. She was kind, patient, and highly entertaining. I was impressed with her level of knowledge and expertise. Thank you for a wonderful experience. More

The experience was amazing! ! The personal attention given to me by the staff was excellent. They are truly professionals at what they do. I want to recognize Client Advisor Samm ! The personal attention given to me by the staff was excellent. They are truly professionals at what they do. I want to recognize Client Advisor Sammy Cambridge for her patience in finding the car that I envisioned. Congratulations to JAGUAR LAND ROVER BETHESDA. Bond,..Joe Bond More