Land Rover Bethesda

I tell you when it comes to service, Jaguar Landrover has the perfect team in Crystal and Cheryl Stewart. They are so on-point and timely. I am a texter and everytime I text them or call them they get right the perfect team in Crystal and Cheryl Stewart. They are so on-point and timely. I am a texter and everytime I text them or call them they get right back with me and accomodate my concerns. Their understanding, personality and customer service is what we all need when times are so stressful. Keep up the good work Crystal and Cheryl - your customer service attitude goes unnoticed by this three-time jaguar buyer More

Overall, The dealership had the vehicle we wanted in stock and was easy to deal with on the initial phases of the purchase process, including price negotiation and trade-in. The sales associate, Wally, stock and was easy to deal with on the initial phases of the purchase process, including price negotiation and trade-in. The sales associate, Wally, was the highlight of our purchase. We were very disappointed in the length and the overall process in completing the process. Compared to our recent purchase of a TESLA, the actual act of signing the paper work made this whole experience feel cumbersome and very dated - did not need to take almost two hours to execute the transaction. Will not purchase another vehicle from this dealership unless they make significant improvements in the purchase process. (would buy again from Wally!!!) More

Great customer service and alot of attention to our needs. Really appreciate everything that was done to get our family a great and safe vehicle! Thank You All! needs. Really appreciate everything that was done to get our family a great and safe vehicle! Thank You All! More

How can they even qualify for a “Dealer of the year” award, if they can not even comprehend the simple task of answering the phones? The so called customer service purposefully will not provide GM phone award, if they can not even comprehend the simple task of answering the phones? The so called customer service purposefully will not provide GM phone number or even a full name! (Assume that way they do not get any complaints) All I got was a very dazed (sounded like she was under the influence) “lady” who could only muster the name Richard and forwarded me to “Richard’s” voicemail. Accounting has been dodging phone calls, proven to be lazy and unreliable. It’s been well over a month and you still cannot provide me with any proof that you’ve sent the payoff to the other dealership? So here’s some advice: RUN! Unless you want to be lied to and pay for two vehicles at the same time. BTW the GM number on all the replies has been disconnected. Nice try, though! More

The sales process is poorly designed. You should not have your customers meet with sale agents at desks at the entrance of the dealership discussing prices and financings. The location of You should not have your customers meet with sale agents at desks at the entrance of the dealership discussing prices and financings. The location of the desks are odd and are disconcerting (where a receptionist should frankly be). Your finance manager is not knowledgeable about the contract he reviews with clients. He is unsure of what is or isn't covered and your process is designed to upsell beyond reasonability. When your finance manager cannot explain what you're signing, it comes off as disreputable at best. He relies of personal anecdotes in place of actual knowledge, a tell tale sign of poor training. He also advocates for a good customer service rating and how a bad rating will "hurt only him" - all of this behavior is designed to game a corporate process so that headquarters does not understand what's actually happening in the field. This is not what Mr. Huizenga invisioned for AutoNation. There are other parts of your process that are weak, but these stand out as distinctly in need of improvement. I should note that Anna Marie Pistone did an excellent job keeping me abreast of available inventory, but once in the dealership to buy, your process falls flat on its face. We waited several hours only to be told we could not buy the car that day for cash (since your finance manager was out). We came back the following day, only to meet with a finance manager who knew very little and who provided no value considering we were buying the car for cash. There is a real need for professional development and training for staff. More

I had an excellent experience buying my new car. It was a great experience all around. It was a great experience all around. More

Everything considered, I was very satisfied with my experience. The sales associate was fantastic about setting up a test drive and answering any questions I had. I would definitely recommend them to a experience. The sales associate was fantastic about setting up a test drive and answering any questions I had. I would definitely recommend them to anyone. More

From start to finish my experience was very pleasant. The Sales team kept me informed during the entire process. The Sales team kept me informed during the entire process. More

I had a wonderful experience with Arthur and Cheryl at Land Rover Bethesda. Arthur was straightforward and answered all my questions when looking at the vehicle. He referred me to speak to Cheryl after Land Rover Bethesda. Arthur was straightforward and answered all my questions when looking at the vehicle. He referred me to speak to Cheryl after purchasing my car to get a tutorial on all the technology in the car. Cheryl was so incredibly helpful teaching me how to use every button in the vehicle and reviewed each setting and took her time to make me feel comfortable with all the interior technology. Cheryl made me feel I can call her and Arthur with any questions anytime and that is so reassuring when purchasing a luxury automobile. Thank you both for going the extra mile to make me feel comfortable in my new car! We highly recommend this team! More

The only person you should ask for is Samatha. She provided a 5 star experience and is the model for great customer service. Samatha is honest, trustworthy and creative She provided a 5 star experience and is the model for great customer service. Samatha is honest, trustworthy and creative More