Land Rover Bethesda

Keep up on status of work being done by service advisor, Crystal Vanderpuije. Work was done expeditiously and very detailed. Always quality service provided and service advisor on top of it. Crystal Vanderpuije. Work was done expeditiously and very detailed. Always quality service provided and service advisor on top of it. More

The service department is thorough when they evaluate and repair your vehicle. Having a personal service advisor is essential to keeping you updated on repairs and providing you with loaner vehicles and or repair your vehicle. Having a personal service advisor is essential to keeping you updated on repairs and providing you with loaner vehicles and or transportation to the dealership. Crystal Vanderpuije is my service advisor and appreciate how she is the advocate for addressing my needs as well as getting proper service for my vehicle. More

I brought my Land Rover in as I was having issues with my USP ports. I received Great customer service with a quick turnaround time. Would highly recommend this service department USP ports. I received Great customer service with a quick turnaround time. Would highly recommend this service department More

The JLRH team was great to work with. We initially met with Sherry but spent significant time with Herbert who was fantastic. Additionally, we got to know Jim, General Manager, who we en We initially met with Sherry but spent significant time with Herbert who was fantastic. Additionally, we got to know Jim, General Manager, who we enjoyed getting to know. We learned we both lived in several parts of the country. Bottomline, the team was very tentative to our needs, especially service oriented, and professional. This is actually the 3rd vehicle we've purchased from the dealership. It's obvious, they're doing something right! More

I came in for a schedule oil and fluid check and to diagnose a noise I’m steering shaft. The told me oil change would be done by 10:30 and diagnostic by noon. I called at noon and at 1 and at 2. They f diagnose a noise I’m steering shaft. The told me oil change would be done by 10:30 and diagnostic by noon. I called at noon and at 1 and at 2. They finally called me and said that they hadn’t finished. Had to call them back and after a lot of back and forth they needed to keep overnight and I they would call me at 11:30 the next day. They did not have a loaner but did give me a Lyft ride which I appreciated. They were apologetic but I if I had known they we going to have my truck overnight I would not have had them do the diagnostic. They need to honor their word by calling when they say they would and improve their communication. More

Crystal, my service advisor, went above & beyond. I was kept informed of the progress of my vehicle as well as all repairs needed. Her attitude & customer service skills are excellent. I had reservat I was kept informed of the progress of my vehicle as well as all repairs needed. Her attitude & customer service skills are excellent. I had reservations, returning to this dealership, due to a previous experience. Crystal changed my poor opinion of this service department. I will definitely return for any future repairs without hesitation. More

Crystal and Cheryl are the best. I would call them dream team. They both have great customer service skills. I would call them dream team. They both have great customer service skills. More

We have been very pleased with Crystal as our service advisor. She ensures that the work is done correctly and on time. advisor. She ensures that the work is done correctly and on time. More

Very good service, the person who attended us was friendly and aware of his work! friendly and aware of his work! More

What a difference a year makes! ! My service advisor, Crystal, was awesome. Crystal went above and beyond to ensure my vehicle was properly serviced. I appreciate the extra time take ! My service advisor, Crystal, was awesome. Crystal went above and beyond to ensure my vehicle was properly serviced. I appreciate the extra time taken to walk me through the process, suggesting a great place to find while I waited, and providing me with continuous updates until I got in my vehicle to drive off. As long as I receive this type of service, this dealership will continue to get my business and high ratings. Thanks Crystal for a job well done ! More