Land Rover Alexandria

Melvin takes great care of me and my vehicle when I come in for service! Takes pride in making sure that I feel comfortable while my service is being completed and checks in regularly! Melvin really is wond in for service! Takes pride in making sure that I feel comfortable while my service is being completed and checks in regularly! Melvin really is wonderful and ensures that all is well and provides Uber if there is anywhere I need to go or attend to while I wait as well! It’s truly worth my drive all the way up from Portsmouth! Thanks so much always Melvin! More

Customer service with the service department is always excellent. However, after 3-4 visits and I still have an unresolved issue with a tech part of my vehicle, I am forced to give a 4 star instead of a 5 excellent. However, after 3-4 visits and I still have an unresolved issue with a tech part of my vehicle, I am forced to give a 4 star instead of a 5 star rating. More

Excellent service and timely updates on my vehicle’s progress, as well as straightforward estimates on repair costs. progress, as well as straightforward estimates on repair costs. More

Customer service is always impeccable! I purchased my vehicle from LRA and go there for services. Always a pleasure! I purchased my vehicle from LRA and go there for services. Always a pleasure! More

The dealership once again gave outstanding service . They truly perform first class service. From the time I arrived at the dealership I was greeted by a professional service person. He addressed my ne They truly perform first class service. From the time I arrived at the dealership I was greeted by a professional service person. He addressed my needs and updated me every step of the way. While you wait for the service there is a 5 star coffee/snack area. Beats any other dealership by far with that coffee bar. Keep it up LandRover of Alexandria. More

Top-notch service professionals who go above and beyond every time! Great facility - comfortable, spacious lounge and excellent amenities, especially when you decide to wait for your car. every time! Great facility - comfortable, spacious lounge and excellent amenities, especially when you decide to wait for your car. More

I am very happy with my visit to Land Rover Alexandria in all aspects. I have had the unfortunate experience of other vehicle dealerships taking advantage and performing unnecessary maintenance, etc. Not h all aspects. I have had the unfortunate experience of other vehicle dealerships taking advantage and performing unnecessary maintenance, etc. Not here! I also appreciate the regular communication regarding vehicle status. In the aggregate, I highly recommend Land Rover Alexandria. Thank you, Thomas! More

Excellent customer service! I initially scheduled an appointment for getting my 2019 Velar's 20K suggested manufacture's maintenance service performed After the check in proces I initially scheduled an appointment for getting my 2019 Velar's 20K suggested manufacture's maintenance service performed After the check in process Kevin suggested that it only needed an oil change and to top off all fluids due to the low mileage of my vehicle. I was pleasantly surprised that I wasn't taken advantage of because of my gender. Such an admiral suggestion and an example of excellent customer service. He could have easily proceeded with the service I initially had scheduled which would have resulted in costing more than an oil change fee. Kevin followed up with me within 24 hours to ensure all was still good after serving appointment. I will definitely return to Land Rover Alexandria for future service needs for my Velar. I will personally seek the assistance of Kevin for all upcoming service appointments. Additionally, Mr. Cabbagestalk,my favorite sales associate is on staff at this dealership He is the epitome of excellence in customer service. Such a pleasure to meet another staff member of this caliber in Kevin. Thank you, Irish Robinson. More

My first time getting service from LR Alexandria but, since many of the staff moved there from the LR dealership that I previously used for years, I know them well. Service was excellent as it has alwa since many of the staff moved there from the LR dealership that I previously used for years, I know them well. Service was excellent as it has always been. Special thanks to Kevin and the service technicians, and also to KZ, for their knowledge and support! More

I find this new location to be quite satisfactory. The level of customer service is commendable. However, during my most recent visit, it appears that my vehicle was not properly cleaned as is typic The level of customer service is commendable. However, during my most recent visit, it appears that my vehicle was not properly cleaned as is typically the case. It seems that a certain amount of service expenditure is required to receive this treatment. After making my payment, I was informed that my vehicle was parked outside and I was required to locate it myself, without any assistance. It was only after I requested help that I was directed to its exact location. In terms of cleanliness, this location is satisfactory. It is also more spacious and aesthetically pleasing than the previous location. More