Land Rover Alexandria

Land Rover Alexandria responded

Thank you so much for your continued trust in us. It means a lot that you rely on our team whenever your Range Rover needs attention. Providing clear diagnostics along with video and photo evidence is part of our commitment to transparency, so you can see exactly what we see and feel confident in the recommendations and pricing. We truly appreciate your loyalty and look forward to taking great care of you and your vehicle for years to come. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Thank you so much for sharing this wonderful feedback. We are thrilled to hear that Mike delivered such a clear and thorough experience while remaining friendly and courteous throughout your visit. Knowing this was your best experience at a Land Rover dealership truly means a great deal to our team. We appreciate your trust and look forward to continuing to provide that same level of care every time you visit. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Thank you so much for your incredible loyalty over the past eight years. That kind of long term trust means more to us than we can say. We are thrilled to hear that from your very first call to driving your vehicle home, the experience continues to meet your expectations. Ash will truly appreciate your recognition. His ability to accurately diagnose concerns, provide precise estimates, and deliver on timing is something he takes great pride in. We are grateful for your recommendation and look forward to continuing to take exceptional care of you and your Land Rover for many years to come. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Thank you so much for the incredible review. We love hearing that Ash made such a strong impression. Being called the Land Rover whisperer is quite the compliment, and it speaks to the depth of knowledge and attention to detail he brings to every vehicle. Our technicians take great pride in truly understanding what each vehicle needs, and your recognition means a lot. We appreciate your enthusiasm and your trust in our dealership. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Thank you for the wonderful feedback. We’re so glad to hear you had a great service experience and that Tom Rose continues to take such excellent care of you and your vehicle. His considerate and attentive approach is exactly what we strive for with every visit. We truly appreciate your trust and look forward to serving you again. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Thank you so much for your continued trust and loyalty. It truly means a lot to hear you would not take your Range Rover anywhere else. We are proud to have a team that delivers the kind of experience you described, and Kevin will especially appreciate your recognition. Keeping you updated throughout your service visit is exactly the level of communication we strive for. We are grateful for your support and look forward to taking great care of you and your Range Rover for many miles ahead. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Thank you so much for the thoughtful review, Bill. We are thrilled that your first visit made such a strong impression and that Mike delivered the responsive, white glove experience you described while getting your 2011 LR2 back on the road. We also appreciate you mentioning the credit card fee. The 3 percent processing charge reflects the actual cost assessed by card providers for merchant transactions, which allows us to keep our service pricing competitive while continuing to invest in factory trained technicians, advanced diagnostic equipment, and premium customer care. We are grateful you have chosen to make us your service home and look forward to taking excellent care of you and your Land Rover for years to come. -The Management Team

Land Rover Alexandria responded

Thank you so much for the recommendation. We’re thrilled to hear you found the experience responsive and professional from start to finish. David takes great pride in keeping his clients informed every step of the way, so your recognition will mean a lot to him. We truly appreciate your trust and your strong recommendation of our dealership. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Thank you so much for your kind words, Cornell. It truly means a lot to hear that your service visits continue to be efficient and easy, that’s exactly the experience we strive to deliver every time. Yujin will be so appreciative of the “customer service star” shoutout. We’re grateful for your continued trust and look forward to taking great care of you at your next visit. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Thank you for taking the time to share such detailed feedback. We understand how important reliability, convenience, and a premium ownership experience are, especially with a vehicle of this caliber. Warranty repairs are administered by third-party providers who establish reimbursement rates, labor approvals, and rental policies, which can at times differ from retail service rates. Loaner availability is also influenced by repair timelines and fleet demand. That said, we are reviewing the specifics of your situation more closely. We appreciate your time and patience as we look further into the details, and a member of our management team will be reaching out shortly to discuss this with you directly. -The Management Team